Unable to shuffle artist library

[teegzn]

Plan

Premium

Country

United States 

Device

iPhone 14 Pro Max 

Operating System

iOS 16.5 Beta

My Question or Issue

A few weeks ago, the “Liked Songs” on artist pages has turned into ”Liked Releases” and lists each album or single liked by an artist rather than each individual song. After this update, I have been unable to shuffle my liked songs from artists. When clicking the shuffle button, the music stops playing and no music starts. This is upsetting for me because I’m someone who loves to listen to my favorite songs by different artists. Below I attached a link to a video that demonstrates the issue. 

https://imgur.com/a/orvQUA6

Any replies would be greatly appreciated because I have no idea what the issue is.

[Lyubka]

Hey @teegzn,

Thank you for reaching out here in the Community!
 

We're afraid we couldn't open the video because of security reasons. Would you mind sending it again? You can attach it to your next response by using the Insert Video option in the post editor. If the attachment is too big - we'd suggest that you upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

In the meantime, could you please test this with a different account? If a family member has a Spotify account, it'd be great to ask them to log in on your device to see if they'll be able to reproduce it. This will help us understand if it's account related or not.

We'd also recommend giving this a try on a different network, for example try to connect to another Wi-Fi or test with a hotspot network (if possible). 

Let us know how it goes. We'll be keeping an eye out for your reply.

[teegzn]

https://drive.google.com/file/d/1_N021Byj6nJMmDv0NoX1JJ4BWHf3EDlp/view?usp=drivesdk 

Lyubka,

Thank you so much for your response! I really appreciate you reaching out to me about this issue. I went ahead and uploaded it to Google Drive and allowed anyone with a link to view it, so you should be able to access it. Unfortunately, none of my family members use Spotify so I am unable to test that right now. I could reach out to some of my friends and have them test it to see if the issue persists. I also only use my home wi-fi and do not have a hotspot, so I can’t try that method as well. Please let me know if there’s anything else I can try. I will keep you updated with information regarding the issue on my friend’s accounts. 

[MihailY]

Hey @teegzn,

Thanks for getting back to us.

We've forwarded this to the relevant team here at Spotify, however, we can't confirm when it will be addressed. In the meantime, please make sure to keep your app up-to-date.

Take care,