can’t sync pc local files to iphone

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can’t sync pc local files to iphone

anitaitunin
Regular

Plan

premium

 

Country

israel

 

Device

iphone 11, lenovo laptop

 

Operating System

ios 14.4.2, windows 10

 

spotify version

8.6.22.1228 on iphone, 1.1.58.820.g2ae50076 on pc

 

My Question or Issue

hi, no matter what i've tried to do to let my spotify sync my local files to my iphone: marking "show unavailable songs in playlists"' uninstalling spotify on both devices, creating a hotspot using my cellular data, using different file locations, creating seperate playlists, enabling spotify at the firewall, etc. i just can't sync my pc local files to my iphone. spotify does show that one device is available for syncing as both devices are on the same wifi, but as i open my playlists on both devices, spotify won't show the local files, even not as grayed out, on the playlist using my iphone. as i try to download them simultaneously at both devices, they are both downloaded but without the local files at my iphone at all.

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21 Replies

Novy
Moderator
Moderator

Hey there @anitaitunin

 

Thanks for reaching out about this in the Community, and welcome 🙂

 

Just to confirm, are the available songs part of our catalog or Local Files?

 

We'd recommend making sure that your phone has at least 1GB of free memory.

 

Keep us posted.

NovyModerator
 
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anitaitunin
Regular

uh great it posted that again wait-

anitaitunin
Regular

hi, the songs are not available within the spotify catalog. these are local files that have never, or for a long time, were not available at spotify. the rest of the playlist(s), the songs that have been added from the spotify catalog are downloaded on both devices.

right now, somehow my playlists did manage to sync but even after i downloaded them on both devices, the local files are grayed out.

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Alex
Moderator
Moderator

Hey @anitaitunin,


Thanks for the reply.

 

You can try the following:

  1. Delete the local files from the Desktop app.
  2. Connect both your phone and computer to another network like a mobile hotspot.
  3. Have both apps open.
  4. Re-upload the local files on your computer.
  5. Download them on your phone.

Some routers block networking protocols necessary for the successful sync of local files, so it's always a good idea to try using a different network.

 

Keep us posted on how you get on.

 

AlexModerator
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anitaitunin
Regular

hi, it still didn’t work out. tried to reupload the local files to spotify on pc, then creating a hotspot. nothing new, still grayed out even after downloading the playlist(s). another one, for example

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Alex
Moderator
Moderator

Hi @anitaitunin,

 

Thanks for the reply and the screenshot.

 

Can you try changing the names of some of the songs so that they include letters only from the standard English alphabet and no special symbols like ',*,&,% etc. You can also try re-formatting some songs to a different file format and see if that makes a difference.

 

Let us know how it goes.

AlexModerator
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anitaitunin
Regular

some of the songs’ names are in fact in english with no special symbols, and i am not sure what formats spotify supports or in fact how will that matter, since i have tried to upload a FLAC without success. i am just so frustrated that no matter what i’ve tried the local files will be grayed out at the best or not syncing at all at the worst. on itunes it took me exactly 2mins 

Alex
Moderator
Moderator

Hey @anitairunin,

 

You can check what file types are supported here.

 

There are several things that could be preventing the local files from syncing properly.

 

You can check if a different network connection helps.

 

 

AlexModerator
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anitaitunin
Regular

as i mentioned earlier, i have tried to sync the playlists over different networks, even using a hotspot from my cellular data.

Jeremy
Moderator
Moderator

Hi there @anitaitunin,

 

Thank you for your reply and confirmation.

 

Another useful step in is to change the source folder of the local files on the pc. The steps are: Uninstall Spotify on both devices > create a new folder somewhere else on the pc and move the local files there > install Spotify again > remove any potential source folders and add the new one > download the playlist again.

 

If that doesn't do the trick - can you try the following:

  • Add some songs from our catalogue to the playlist as well as the local file/s and make sure they have ‘Show unavailable songs in playlists’ turned on in Settings

  • Play some music on the device that has the local files to see if it shows via Connect on the other device

  • Make sure the router supports the Bonjour protocol. If the router is made after 2005, it will likely have this protocol. The best way to handle this is to check the router make/model and Google it

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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anitaitunin
Regular

NONE OF THIS WORKED OUT. tried to uninstall spotify, to change the local files’ source, to download my playlists in both wifi and hotspot mobile data, tried to create a separate playlist. nothing. still all grayed out.

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Ver
Moderator
Moderator

Hey @anitaitunin,

 

Thanks for keeping us in the loop 🙂
 

Just to double-check- are the local files in a supported format?

 

If they are, it's a good idea to try with another account to check if anything changes. 

 

Keep us in the loop! If you have questions, you know where to find us.

 

 

VerModerator
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anitaitunin
Regular

if the file format wasn’t supported then it wouldn’t have shown up in the local files library on spotify, since i’ve tried to upload a FLAC format album anf it didn’t even show up. i can’t try it with a different account, since syncing requires downloading, an available option only for premium accounts.

Ver
Moderator
Moderator

Hey @anitaitunin,

 

Thanks for getting back to us 🙂

 

Sometimes local files can appear grayed out when they are in an unsupported format.

 

Could you try downloading them on another device to check if anything changes? Alternatively a friend of yours or a family member can try logging in to their account to see if the issue persists. 

 

Keep us posted! We'll be right here if you have any questions.

VerModerator
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anitaitunin
Regular

you are **bleep**ing kidding me. all of the grayed out local files are in mp3 format and one album in m4a format. i don't have spotify premium relatives' account to mess up with. i can't believe that on apple music the whole process took 5 minutes and now i am here, in a topic that i opened a month ago, trying to do all of the 5000 shitty ways to have my local files sync properly. it must be a **bleep**ing joke

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Ver
Moderator
Moderator

Hey @anitaitunin,

 

Thanks for getting back to us.

 

Could you try downloading the files on another device to see if the issue persists? That way we can check if it's an account or a device-related issue.

 

Keep us in the loop! If you have questions, we are here for you.

VerModerator
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anitaitunin
Regular

do you realize that in order to sync the local files i have to download them in both devices right

that means that it is not device-related since both playlists are downloaded on both devices but the local files

i am so **bleep** right now

CarlosE
Moderator
Moderator

Hi @anitaitunin,

 

Thanks for your reply.

 

Make sure to follow our Guidelines when posting in the Community and remember to keep a friendly tone. We're trying our best to help you out.

 

Keep in mind that it's indeed easier to sync up files on iPhone with other Apple products, but as we aren't a hardware manufacturer, we can't use the same methods available to Apple to do this and must rely on other technological solutions.

 

We'd like to focus on one album at a time to fix it up, so let's do it with one with .mp3's as that's the most common format. On the screenshot we see that the file names include non-unicode characters, which can cause trouble with some networking protocols, so try removing any of those. Same in the Metadata of the files that should be visible within the Details tab of the same properties you opened. Also, try it with a completely turned off firewall on the computer.

 

Keep us posted on how it goes.

CarlosEModerator
 
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anitaitunin
Regular

okay as i was in a bus on cellular data ofc and added an album to a playlist that i’ve already downloaded and all of a sudden the local files have synced and were ready to play. i hope it’d last

Ivan
Moderator
Moderator

Hey @anitaitunin

 

Thanks for sharing the good news! 

 

We're glad to hear that things are now working properly for you. Sounds like the origin of the issue might be connection-related.

 

Give us a shout if you experience this again - we're always here to help.

 

Еnjoy your music! 

IvanModerator
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