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canvas option not available

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canvas option not available

Regular
Plan

Premium Family

Country

Germany

Device

(iPhone X)

Operating System

(iOS 14)

 

My Question or Issue

I cannot find the option in my Spotify app to activate Spotify canvas. (Normally it would be in settings, playback -> canvas)

Already re-downloaded the app, tried restarting, etc.. Nothing worked.


How can i activate the option?

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: canvas option not available

Regular

Hello @Bittencourt,

 

thanks for your support.

Its working again!

Solution for me / i tried following things and then canvas was there:

-log out, restart app, log in, restart app, log out, log in

-log out, create new account with temp. mail. -> canvas was there

-log out with "fake" account -> log in with my main account

-restart app no canvas

-log out, restart iphone, log in

-canvas is available

 

So a mix of your tips helped me.

Thank you very much!

 

BR

View solution in original post

5 Replies
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Re: canvas option not available

Rock Star 21
Rock Star 21

Hi @ReaCon1337, thanks for writing.

 

What's your Spotify app version?

 

Can you please share a print screen of the Settings page, where the Canvas option should be?

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: canvas option not available

Regular

Hello Bittencourt,

 

thanks for your reply.

I have the Version No: 8.5.79.1024

Latest updates from the App Store are installed. Latest ios 14 is also on my iPhone.

Find also attached a screenshot of the page, where the canvas option should be.

 

Thanks in advance

 

BR

IMG_6378.JPG
IMG_6379.JPG
Highlighted

Re: canvas option not available

Rock Star 21
Rock Star 21

Hey @ReaCon1337,

 

That's odd. My first suggestion is that you log out and back in twice.

 

If that doesn't work, you could create a new test account just to see if it works on that one. If it does, you can check this article, which has info on how to transfer your music to the new account.

 

Other than that, you can wait for the next app versions - I guess it should be reactivated soon!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted
Solution!

Re: canvas option not available

Regular

Hello @Bittencourt,

 

thanks for your support.

Its working again!

Solution for me / i tried following things and then canvas was there:

-log out, restart app, log in, restart app, log out, log in

-log out, create new account with temp. mail. -> canvas was there

-log out with "fake" account -> log in with my main account

-restart app no canvas

-log out, restart iphone, log in

-canvas is available

 

So a mix of your tips helped me.

Thank you very much!

 

BR

View solution in original post

Highlighted

Re: canvas option not available

Rock Star 21
Rock Star 21

Hey @ReaCon1337, I'm glad I could help you!

 

Let me know if you have any other questions 🙂

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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