[liked song] Can't dislike invalid local files

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[liked song] Can't dislike invalid local files

Z3wiz070yU
Regular


Plan

Premium

Country

Taiwan

Device

Xperia 10 II & Pc

Operating System

Android 10 & Windows 10

My Question or Issue

I add some local files before,
but after i refresh the mp3 tags on my pc,
some added songs become invalid and display on gray.
and i can't dislike it on phone and pc apps.

i clicked heart shaped btm on phone and pc apps, but it's not works.

Not only the invalid song likes cencer keep in there
but also my phone still try to download that invalid song usually.

Sorry for my bad english and hope someone can help me find a way to fix it, thanks.

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6 Replies

Ivan
Spotify Legend

Hey there @Z3wiz070yU

 

Help’s here!
 

We suggest running a clean reinstall on both your PC and phone. This will ensure any synchronization issues between the devices get fixed. 

 

Check out this help page in order to find the steps for clean reinstall depending on the device in use. Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts. 

 

Make sure you keep the two devices connected to the same network and if you have this option, try connecting them to a different network after the clean reinstall. 

 

Let us know how you get on! We'll be here in case you need any further help with this.  

Z3wiz070yU
Regular

Hi Ivan,
i tried clean reinstall on both PC and phone.

but after i re-install, the added local files still in my liked song list,
looks the list is saved on cloud.
and, other invalid song can be dislike(remove), but this song can't.
i click remove this song from liked song,
and system show me a removed message and do nothing.

it's still there, any other way? :S

Screenshot_20200802-173833.png
Screenshot_20200802-173837.png

AeroZ
Composer

Select the song you want to remove and press DEL on the keyboard. 

Z3wiz070yU
Regular

it's still there...maybe it get some bugs

Z3wiz070yU
Regular

so where can i report this bug?
maybe someday spotify will fix it?

Z3wiz070yU
Regular

https://youtu.be/mn_YlkNzvns

after report at website and twitter,

it just get worse

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