Help Wizard

Step 1


no puedo ver las canciones de los albumes si puedo ver el artista

no puedo ver las canciones de los albumes si puedo ver el artista

al abrir la biblioteca me permite ver el album pero no puedo abrir las canciones del mismo
1 Reply

Hey there,


Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!


We're receiving some reports of users mentioning that playlists appear empty on Android devices. This is now Under Investigation by the internal teams and we hope to get it resolved as soon as possible. Feel free to add your vote by hitting the "Thumbs up" button and subscribing to it to be aware of any updates.


However, if the issue is not with playlists, it could be related to some damaged cache stored on your device. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.


Hope this helps. We'll be on the lookout.

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