problems with offline music

[Frr1]

My problem is that I already downloaded the songs in offline mode and it tells me that I cannot see my playlist because I am not connected to the internet and yes I am !! help me what I do !! I reinstalled the app and nothing 😔

Device

(iPhone 11 ) 

Operating System

(iOS 13.3.1)

My Question or Issue

[Ivan]

Hey there @Frr1, 

Thanks for searching for the answer you need here! 
 

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the offline contents.

Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.
 

Hope this helps. Keep us posted. 

[Thatboytyriq]

Im having this same problem as well.