"and more" button for free users is unresponsive on album and artist pages

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"and more" button for free users is unresponsive on album and artist pages

Visitor

Plan

Free

Country

Uk (London)

Device

IPhone X

Operating System

iOS 13.5.1

 

My Question or Issue

Whenever I want to check what songs are included in an album or artist it doesn’t pop up into a column where the songs can be seen. 

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Solution!

Re: "and more" button for free users is unresponsive on album and artist pages

Moderator
Moderator

Hi there folks,

 

We appreciate you bringing this forward to us and we've investigated.

 

We can confirm that at the moment, the "and more" option when viewing an album or artist page won't be leading to a page where you can preview a list of all the tracks contained within. However, you should still be able to listen to the shuffled tracks of an album or artist.

 

We understand that having the button while it not doing anything can be confusing and that you'd like to have a way to see all tracks in an album so rest assured that we'll be passing your feedback to the right folks.

 

We also recommend posting an idea in our Ideas boards.

 

Hope this is helpful but don't hesitate to let us know if there's anything else we can help with. 

 

Take care 🙂

KaterinaModerator
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Solution!

Re: "and more" button for free users is unresponsive on album and artist pages

Casual Listener

Hi guys I've just submitted an idea called “Bring back the ability to preview albums for free users”.

It would be great if as many of you as possible could +vote it. 

View solution in original post

82 Replies
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Re: Previewing songs from albums or artists doesn’t show

Rock Star 23
Rock Star 23

Hey @Jaden_n, thanks for reaching out to the Community!

 

Let's take a look 🔍

Could you try a clean reinstall of the app following these steps? If that doesn't work, could you let me know if this happens with select artists you choose from, or does this happen with any artist you choose from? 

 

Additionally, let me know what steps you take to try and preview the songs from the artists - this way I'll take a look and see if this also happens on my iPhone.

 

Let me know how this goes!

Billy-JRock Star 23
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Spotify not letting me view songs by album or the artist

Casual Listener

Plan

Free

Country

US

Device

iPhone 6+

Operating System

iOS 10

 

My Question or Issue

I’m trying to add songs to a playlist by going to the artists page or the albums and pressing “and more” to individually pick out songs and when I press “and more” nothing happens. It used to pull up a list of songs in the album in order but it’s not doing it now for some reason. I’ve already tried closing the app, deleting & reinstalling, and logging out and back in but none have worked. If I go to playlists I can add individual songs from there but I want to go to albums so I’m not missing songs I want to add. If anyone has a solution I’d appreciate it thanks.

 

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When I click ‘see more’ nothing happens

Casual Listener

Plan

Free

Country

 

Device

iPhone SE

 

My Question or Issue

When I click on the ‘see more’ nothing happens. So I am unable to add any songs to playlists. 

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Re: Previewing songs from albums or artists doesn’t show

Casual Listener
@ Billy-J I having the same problem, I’ve tried a clean reinstall and It did not work. It does it for all the artist I tried which was brainstomy,gorillaz,da baby, parquet courts.
Im also on a iPhone x but in the us.
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Re: When I click ‘see more’ nothing happens

Rock Star 23
Rock Star 23

Hey @V918, thanks for reaching out to the Community!

 

Could you try a clean reinstall of the app following these steps? If that doesn't help, let me know if you have the 1st or 2nd generation iPhone SE, and let me know the iOS version of that device. You can find this by going to Settings > General > About.

 

Additionally, reply here with screenshots or a screen recording of what you're experiencing in some more detail and I'll take a look 🔍 Make sure to hide sensitive or personal information when posting to the Community.

 

Let me know how this goes!

Billy-JRock Star 23
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Re: Previewing songs from albums or artists doesn’t show

Rock Star 23
Rock Star 23

Hey @CalviK,

 

Can you let me know if you're on the Free plan as well?

 

@Jaden_n,

 

Any updates?

Billy-JRock Star 23
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Unable to play anything on the Desktop player

Visitor

Screenshot_20200712_124050_com.spotify.music.jpg

Hi. Someone know why when I check some artist album doesn't show me the songs? I have few days with this problem, it's the first time happen. 

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Re: Previewing songs from albums or artists doesn’t show

Casual Listener
@Billy-J yes it is the free plan and on the latest iOS software and the latest version of spotify. Also had friends and family contacted me with the same problem. All in the USA
Highlighted

Album Song List Won't Load

Casual Listener

Currently unable to view the song list for an album but can view it when it's featured on a playlist. Can someone help me figure this out? I already deleted and reinstalled the app, along with restarting my IPhone.  Any help is greatly appreciated! 

 

Plan

Free

Country

United States 

 

Device

(iPhone X)

Operating System

(iOS 13.5.1)

My Question or Issues 

 

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