Announcements

Help Wizard

Step 1

NEXT STEP

songs are grayed out in my favorites

songs are grayed out in my favorites

Plan

Premium

Country

German

Device

(Motorola Edge 30, PC App and Web Version)

Operating System

(Android 14, Windows 10)

 

My Question or Issue

Unfortunately, many songs are grayed out in my favourites, but when I go to the artist's profile, I can play everything as normal.

Reply
1 Reply

Hey @sushidestroyer69,

 

Thank you for reaching out to the Community and welcome.

 

This type of behavior could be related to the network connection. So first, if you're using any VPN connection, we'd recommend turning it off to see if it makes any difference. 

 

If the issue persists, and in case you haven't tried before, we'd recommend performing a clean reinstall of the app by following the steps in this article. This step is frequently ignored, but it can assist in eliminating any cache that may be causing issues. 

 

Lastly, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.


Hope this helps. Let us know how it goes. 

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random