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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 567 Views
  • 4 replies
  • 2 likes
  • Other
  • 567 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17180 Views
  • 8 replies
  • 1 likes
  • Other
  • 17180 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify Music Stuttering when Playing on Fire TV Stick

PlanPremiumCountryUSADeviceFire TV Stick 4K MaxOperating SystemFire OS 7.6.4.6 My Question or IssueWhen playing music on the fire stick, there are moments where the song will stutter in its playback (quickly pausing and playing repeatedly) until the ...

  • Casual Listener
  • Plan Premium Country USA Device Fire TV Stick 4K Max Operating System Fire OS 7.6.4.6   My Question or Issue When playing music on the fire stick, there are moments where the song w...
  • Dian
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • music
    Onkyo
    TV
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fire TV App Skipping Songs

PlanFreeCountryUSADeviceFire TV My Question or IssueThe Fire TV app is skipping songs. When I play an album once song #1 ends it skips song #2 and song #3 (which acts like it is going to play) and plays song #4. This is not shuffling because the skip...

  • Casual Listener
  • Plan Free Country USA Device Fire TV   My Question or Issue The Fire TV app is skipping songs. When I play an album once song #1 ends it skips song #2 and song #3 (which acts like it i...
  • wxgnii
  • Newbie
  • 999 Views
  • 3 replies
  • 2 likes
  • TV
  • 999 Views
  • 3 replies
  • 2 likes

Superuser Contribution Audio quality settings on TV player

PlanPremium DuoDeviceTV PhilipsOperating SystemAndroid My Question or IssueI would like to set the audio quality on TV player to maximum, but there is no setting allowed at all (why is that??).I am listening from TV digital output to my HIFI, so I wo...

  • Casual Listener
  • Plan Premium Duo Device TV Philips Operating System Android   My Question or Issue I would like to set the audio quality on TV player to maximum, but there is no setting allowed at a...
  • CptnObvious48
  • Casual Listener
  • 2134 Views
  • 5 replies
  • 1 likes
  • Other
    Philips
    TV
  • 2134 Views
  • 5 replies
  • 1 likes

Superuser Contribution tvOS app blocks 50% of the time

PlanPremium CountryTHE NETHERLANDS DeviceApple TV 4K Operating SystemtvOS My Question or IssueEvery time I open the Spotify tvOS app, it has a 50% chance of being stuck loading endlessly. I have to force-quit the app and reopen it on a daily basis.

  • Newbie
  • Plan Premium   Country THE NETHERLANDS   Device Apple TV 4K   Operating System tvOS   My Question or Issue Every time I open the Spotify tvOS app, it has a 50% c...
  • MihailY
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • TV
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution App on the LG smart TV doesn't play anything

PlanPremiumCountryGermanyDeviceLG smart TV 43UN71006LBOperating SystemwebOS 5.2.3-252113 (jhericurl-jardine) My Question or IssueThe Spotify app (version 2021.09.13_2-48e8e67 H 4.19.0) on my LG smart TV doesn't play anything. Updates are not availabl...

  • Regular
  • Plan Premium Country Germany Device LG smart TV 43UN71006LB Operating System webOS 5.2.3-252113 (jhericurl-jardine)     My Question or Issue The Spotify app (version 2021.09.13_2...
  • Peopleskate
  • Newbie
  • 7960 Views
  • 35 replies
  • 3 likes
  • TV
  • 7960 Views
  • 35 replies
  • 3 likes

Spotify for Roku stops when using a photo streaming screensaver

I am using Spotify on a Roku connected to my TV. I started using the Roku Photo Streams screen saver to play photos while listening to a Spotify playlist. The screen saver activates, and photos start showing; however, after about 10 songs, Spotify ju...

  • Visitor
  • I am using Spotify on a Roku connected to my TV. I started using the Roku Photo Streams screen saver to play photos while listening to a Spotify playlist. The screen saver activates, and photos s...
  • 345 Views
  • 0 replies
  • 0 likes
  • TV
  • 345 Views
  • 0 replies
  • 0 likes

Superuser Contribution in my podcast (midnight self talks) I don't know how to put subcategory like self help

I have a podcast(midnight self-talks) but I don't know how to put sub-categories like self-help when I got to the setting it only shows categories like education etc but not a self-help

  • Visitor
  • I have a podcast(midnight self-talks) but I don't know how to put sub-categories like self-help  when I got to the setting it only shows categories like education etc but not a self-help 
  • OscarDC
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • TV
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on Fire TV stopped working

PlanPremiumCountryGermany DeviceAmazon Fire TV Stick 4kOperating SystemFire OS My Question or IssueSome time ago spotify stopped working on the Fire TV stick.When I try to open the app on the TV only the login screen shows up. When clicking on my use...

  • Casual Listener
  • Plan Premium Country Germany  Device Amazon Fire TV Stick 4k Operating System Fire OS    My Question or Issue Some time ago spotify stopped working on the Fire TV stick. W...
  • derkleinekobold
  • Casual Listener
  • 762 Views
  • 3 replies
  • 0 likes
  • Other
    TV
  • 762 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung TV AU8000 Playlists/Albums stop playing after 3 songs

PlanFreeCountryUSADeviceSamsung Smart TV AU8000 43” (Model code UN43AU8000FXZA)Operating SystemSoftware version 1506 (T-KSU2EAKUC-1506.0, BT-S)Spotify App Version2.1.3 My Question or IssueI bought a Samsung AU8000 TV in May, installed the Spotify Sma...

  • Casual Listener
  • Plan Free Country USA Device Samsung Smart TV AU8000 43” (Model code UN43AU8000FXZA) Operating System Software version 1506 (T-KSU2EAKUC-1506.0, BT-S) Spotify App Version 2.1.3   My Q...
  • OscarDC
  • Moderator
  • 3337 Views
  • 16 replies
  • 0 likes
  • Samsung
    TV
  • 3337 Views
  • 16 replies
  • 0 likes

Superuser Contribution Screensaver broken in WebOS app (LG OLED Smart TV CX)

The newest update of Spotify WebOS app on in LG OLED Smart TV CX does not go into screensaver mode (the general LG screensaver with "fireworks") any more.PlanPremiumCountryFinlandDeviceLG OLED Smart TV 48CXOperating SystemWebOS 5.3.0-19 My Question o...

  • Newbie
  • The newest update of Spotify WebOS app on in LG OLED Smart TV CX does not go into screensaver mode (the general LG screensaver with "fireworks") any more. Plan Premium Country Finland D...
  • FlyingV77
  • Casual Listener
  • 15327 Views
  • 82 replies
  • 21 likes
  • TV
  • 15327 Views
  • 82 replies
  • 21 likes

Solved!!Superuser Contribution Unable to update or to find in store application for WebOS

For some reason I'm not able to update or even to find the application in content store. All other app versions work as usual (desktop, phone, browser), my region is still available for payments and streaming. Help please, maybe someone knows which c...

  • Regular
  • ...nd streaming. Help please, maybe someone knows which country should I choose on my TV to find app in store? Country Belarus LG TV WebOS 05.50.10
  • LiomDJ
  • Regular
  • 427 Views
  • 6 replies
  • 0 likes
  • Other
    TV
  • 427 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Streaming quality on TV streamers

can anyone tell me what quality Spotify Premium uses to stream music from apps for Fire Stick 4k, Chromecast TV or Apple TV?

  • Casual Listener
  • can anyone tell me what quality Spotify Premium uses to stream music from apps for Fire Stick 4k, Chromecast TV or Apple TV?  
  • Steveindanville
  • Regular
  • 4707 Views
  • 8 replies
  • 0 likes
  • TV
  • 4707 Views
  • 8 replies
  • 0 likes

Superuser Contribution Bad Sound in WebOS

PlanPremiumCountryGermanyDeviceProblem on my LG OLEDC9 compared to Samsung Galaxy S10+, iPad Pro '17 and PCOperating SystemiPad OS14, Android 10, LG WebOS V05.00.10Spotify WebOS V2.0.13My IssueHi, I have the problem, that the music quality from Spoti...

  • Regular
  • ...here are no settings to adjust the sound quality. I found an article where Spotify says that there is music streaming in high quality: https://spotify-everywhere.com/products/lg-oled-smart-tv Yes, I h...
  • d000d
  • Casual Listener
  • 4910 Views
  • 24 replies
  • 1 likes
  • music
    Other
    TV
  • 4910 Views
  • 24 replies
  • 1 likes

Superuser Contribution Spotify Connect Delay on Samsung TV

Hello, so the issue that I’m having is if I go and play a song in the Spotify app it’ll go through the first 10 seconds silent before starting back at the beginning on it’s own and plays with sound. Has anyone experienced this issue? I’ve tried reins...

  • Regular
  • ...y iOS to my computer for example, no delay there. I have updated the software on my TV and the app on the TV.
  • LediMonsteri
  • Casual Listener
  • 4638 Views
  • 20 replies
  • 2 likes
  • Connect
    Samsung
    TV
  • 4638 Views
  • 20 replies
  • 2 likes

Music stop after playing ads on TV

My Question or IssueHello,I'm here because I don't find the information to help me.Since 4 weeks, I can't play spotify on my TV (for get music on my HiFi) because on my playlists (or other spotify playlists) when I play the playlist, when I get an ad...

  • Newbie
  • My Question or Issue Hello, I'm here because I don't find the information to help me. Since 4 weeks, I can't play spotify on my TV (for get music on my HiFi) because on my playlists (or other s...
  • Bittencourt
  • Spotify Star
  • 672 Views
  • 1 replies
  • 0 likes
  • Other
    TV
  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound quality on LG TV Spotify app seems to be low bit rate only

PlanPremiumCountryGermanyDeviceLG OLED G6 TV from 2016Operating SystemwebOS 3.4.0-6008App Version2022.11.21_2-bfddde86 H 4.27.2My IssueIn comparison to other playback devices, the Spotify app on my LG OLED TV seems to play always with a low bit rate ...

  • Casual Listener
  • Plan Premium Country Germany Device LG OLED G6 TV from 2016 Operating System webOS 3.4.0-6008 App Version 2022.11.21_2-bfddde86 H 4.27.2 My Issue In comparison to other playback devices, t...
  • Alex
  • Spotify Legend
  • 2034 Views
  • 3 replies
  • 0 likes
  • TV
  • 2034 Views
  • 3 replies
  • 0 likes

Superuser Contribution [TV App] How do I add an image as the background to an album?

Here's an example:I want to know how I can add artwork as the background of an album that is not the cover of the album itself. I can't find any info about this. Thanks in advance!

IMG_4928.jpeg
  • Newbie
  • Here's an example: I want to know how I can add artwork as the background of an album that is not the cover of the album itself. I can't find any info about this. Thanks in advance!
  • Alex
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • TV
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Serial podcast not playing

PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWeird issue where the serial podcast is not playing on either my Xbox or tv. It does play from the pho...

  • Casual Listener
  • ...here the serial podcast is not playing on either my Xbox or tv. It does play from the phone app but not on the other devices listed. Every other podcast and playlist works fine.
  • AlejaR
  • Moderator
  • 2204 Views
  • 21 replies
  • 0 likes
  • Other
    TV
  • 2204 Views
  • 21 replies
  • 0 likes

Superuser Contribution Apple TV / tvOS – streaming quality choice

PlanPremiumCountry DeviceApple TV 4KOperating Systemtvos My Question or IssueSpotify's tvOS app has many flaws and this one bothers me the most. You cannot even choose the streaming quality. It's set permanently to reportedly 160kbps, which is laugha...

  • Regular
  • Plan Premium Country   Device Apple TV 4K Operating System tvos   My Question or Issue Spotify's tvOS app has many flaws and this one bothers me the most.   You c...
  • princessplautze
  • Casual Listener
  • 4194 Views
  • 9 replies
  • 32 likes
  • TV
  • 4194 Views
  • 9 replies
  • 32 likes