Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: Account

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5191 Views
  • 23 replies
  • 2 likes
  • 5191 Views
  • 23 replies
  • 2 likes

Plan changed from premium to free despite paying monthly fee.

Plan PremiumFree/PremiumCountry NetherlandsDevice iPhone 6s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSuddenly plan changed from premium to free despite paying mon...

  • Casual Listener
  • Plan Premium Free/Premium Country Netherlands Device iPhone 6s (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System 13 (iOS 10, Android Oreo, Windows 10,etc.)   ...
  • Rdriessen62
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 397 Views
  • 2 replies
  • 0 likes

How to take a credit card off my ex's account

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo last year, my ex got onto my account because he had used his email and password to help me...

  • Visitor
  • ...ast year, my ex got onto my account because he had used his email and password to help me create it in the first place. A few months after my breakup I was kicked off the account and he switched his p...
  • Billy-J
  • Spotify Star
  • 1027 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 1027 Views
  • 1 replies
  • 0 likes

Solved!! Can not see my 1 year subscription premium after I got Duo

Hello, I've an 1 year Premium subscription which is gonna end at 2021. Today I also changed my plan to Duo. Now I can not see my 1 year subscription which has already been paid. Therefore I would like to ask:- Will i get a refund? or Will I pay only ...

  • Casual Listener
  • Hello,   I've an 1 year Premium subscription which is gonna end at 2021. Today I also changed my plan to Duo. Now I can not see my 1 year subscription which has already been paid.   The...
  • desirdm
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 603 Views
  • 2 replies
  • 0 likes

Superuser Contribution So confused!

So, i am paying 14.99 per month and thought this was a family plan but cant find that noted anywhere. So, why i am paying 14.99 a month for a service i can get for 9.99? I cant incite anyone else onto my account and when i go to the family plan optio...

  • Visitor
  • ...ncite anyone else onto my account and when i go to the family plan option it says i am not eligible for that?    Some help would be appreciated, thanks 🙂         &n...
  • Ivan
  • Spotify Legend
  • 448 Views
  • 2 replies
  • 0 likes
  • Account
  • 448 Views
  • 2 replies
  • 0 likes

Payment Date Change

I am a subscriber to the family plan, today I updated my card details for payment, but I need to change the payment date that is registered for every 1st of every month to every 10th of every month.I did not find this option to change in the update f...

MarcioLeite_0-1594140851486.png
  • Visitor
  • I am a subscriber to the family plan, today I updated my card details for payment, but I need to change the payment date that is registered for every 1st of every month to every 10th of every month. ...
  • Billy-J
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • Account
  • 526 Views
  • 1 replies
  • 0 likes

Double payment

I have a premium family account. A month or two ago I needed to change my credit card information and the only way I could figure out how to do it was to delete my account and sign back up with the new credit card. But I am still being charged on the...

  • Casual Listener
  • I have a premium family account. A month or two ago I needed to change my credit card information and the only way I could figure out how to do it was to delete my account and sign back up with the n...
  • OneByBoo
  • Roadie
  • 404 Views
  • 3 replies
  • 0 likes
  • Account
  • 404 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged for premium

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • ...acbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have tried to cancel my account, but have been charged for premium 2 months I a r...
  • Ivan
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 323 Views
  • 1 replies
  • 0 likes

Cannot join Duo invite from another country

PlanPremiumCountrySwedenDeviceSamsung A6Operating SystemAndroid 9 My Question or IssueMy partner set up Duo subscription and invited me. We both have everything set up in Sweden (account, payment, etc). When I enter the address (exactly the same as m...

  • Visitor
  • ...weden (account, payment, etc). When I enter the address (exactly the same as my partner, we live together in Sweden), I get the message that "You're in another country" which is true since I'm in F...
  • Billy-J
  • Spotify Star
  • 956 Views
  • 1 replies
  • 0 likes
  • Account
    Duo
    Subscription
  • 956 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Delete saved payment methods

PlanPremiumCountryNetherlandsDevice-Operating SystemAndroid 10, iOS 13 My Question or Issuehello, I was looking into my Spotify account, and found out that I have still a saved payment method. As I don’t use this anymore and only get premium with tho...

  • Casual Listener
  • Plan Premium Country Netherlands Device - Operating System Android 10, iOS 13   My Question or Issue hello,    I was looking into my Spotify account, and found out that I h...
  • OneByBoo
  • Roadie
  • 831 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 831 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family premium

My Question or Issue Good morning.Yesterday I upgraded my subscription. Was charged £0.01 to confirm card and boom no subscription showing in my profile. PayPal receipt sent to the same email that I use to log in to Spotify. My kids want their beats ...

  • Casual Listener
  • My Question or Issue   Good morning. Yesterday I upgraded my subscription. Was charged £0.01 to confirm card and boom no subscription showing in my profile. PayPal receipt sent to the same em...
  • Elena
  • Moderator
  • 488 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 488 Views
  • 6 replies
  • 0 likes

Superuser Contribution Moving from student account to regular premium

PlanPremium StudentCountryUSA & CanadaDevice(iPhone XS, Various Windows Machines)Operating System(iOS 10, Windows 10.)My Question or IssueHello! I am currently loving using my Spotify Premium Student account, however I am graduating soon-ish, and I w...

  • Visitor
  • ...potify Premium Student account, however I am graduating soon-ish, and I would like to continue using Spotify. Unfortunately,  my email will cease to exist after I graduate from university, and I...
  • Mario
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account set to free, But i have Premium Family for 2 years

I have had a premium account for more then 2 years. I was charged on 28th of May for my Monthly fee Today my account turned into a free acount without my doing. The account is not associated with a facebook or anyother platform. I have followed instr...

  • Casual Listener
  • I have had a premium account for more then 2 years. I was charged on 28th of May for my Monthly fee   Today my account turned into a free acount without my doing. The account is not a...
  • MarkusGebert
  • Casual Listener
  • 374 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 374 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryTURKEYDeviceiPhone 10Operating SystemiOSMy Question or IssueHello, my name is Berin. As far as I know I have one account, but when I check my payments from my bank, since march 2020, spotify takes twice of the actual monthly payment...

  • Visitor
  • Plan Premium Country TURKEY Device iPhone 10 Operating System iOS My Question or Issue Hello, my name is Berin. As far as I know I have one account, but when I check my payments from my b...
  • Ivan
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
  • 317 Views
  • 1 replies
  • 0 likes

Change payment card name

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNeed to change the payment card details for my family subscription which has now expired beca...

  • Newbie
  • ...The only thing I can think of is the name of the card holder has changed and there is no option to change this when try to upgrade the account.   Could this be the reason why the new card d...
  • Keanu_C
  • Community Legend
  • 979 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 979 Views
  • 1 replies
  • 0 likes

Credit Card Update Fails

I recently received an updated credit card. I was able update 7 other accounts that bill to this card but Spotify keeps returning this error:"Something went wrong. Please try again, or go to our support."Nothing works.Is there a phone number to call ...

  • Casual Listener
  • I recently received an updated credit card. I was able update 7 other accounts that bill to this card but Spotify keeps returning this error: "Something went wrong. Please try again, or go to o...
  • Jose_M
  • Spotify Star
  • 1146 Views
  • 13 replies
  • 1 likes
  • Account
  • 1146 Views
  • 13 replies
  • 1 likes

Cant downgrade my Premium Duo to Premium

Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)

  • Visitor
  • Title said it all why cant i downgrade my premium DUO to a Normal Premium.  Why the option is not there, i see all other option (student, etc..)     
  • Billy-J
  • Spotify Star
  • 1440 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
  • 1440 Views
  • 1 replies
  • 2 likes

Credit card

Hi everyone , my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i think i can find my credit card number from this spotify...

  • Visitor
  • Hi everyone 👋, my credit card has vanished this morning, i need my credit card number to buy something in online shop. Do you know guys how to check my credit card number from spotify? Because i thi...
  • Billy-J
  • Spotify Star
  • 724 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 724 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to pay using MCO credit card

I tried to upgrade to Spotify premium and using my new MCO Visa card for payment. However I am getting error message “Something went wrong. Try agin, or get help”. I tried many times using iPhone and iMac to make payment. All failed. Please advice ho...

  • Regular
  • I tried to upgrade to Spotify premium and using my new MCO Visa card for payment.   However I am getting error message “Something went wrong.  Try agin, or get help”.    I tr...
  • simbob
  • Casual Listener
  • 7705 Views
  • 16 replies
  • 5 likes
  • Account
    Other
    Subscription
  • 7705 Views
  • 16 replies
  • 5 likes

Superuser Contribution Family Subscription

PlanFamily PremiumCountrySouth AfricaDevice(Windows, Samsung Devices)Operating System(Windows 10) My Question or IssueGood Day,I'm trying to upgrade to the family plan, but the plan only provides one payment method which is with Vodacom. Would it be ...

  • Casual Listener
  • Plan Family Premium Country South Africa Device (Windows, Samsung Devices) Operating System (Windows 10)   My Question or Issue Good Day, I'm trying to upgrade to the family plan, but...
  • Ivan
  • Spotify Legend
  • 448 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 448 Views
  • 3 replies
  • 0 likes

Updated account from premium to family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
  • 323 Views
  • 1 replies
  • 0 likes