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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

My premium is gone

my family premium free trail is gone i dont know why pleas help me

  • Casual Listener
  • my family premium free trail is gone i dont know why pleas help me
  • Billy-J
  • Spotify Star
  • 696 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 696 Views
  • 5 replies
  • 0 likes

Problem with Credit Card info update

I have Premium PlanI live in MexicoDeviceI use Cellphone, tablet and pcOperating SystemAndroid & Windows My Question or IssueWhen I update the credit card info, the bank is declining the transaction for insuficcient data (name of the holder name and ...

  • Visitor
  • ...ank is declining the transaction for insuficcient data (name of the holder name and address). The bank told me so, then it isn't the problem there, but the lack of info so it can be charged to my account...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • Account
    bank
    creditCard
    information
  • 398 Views
  • 1 replies
  • 0 likes

Premium to family

My Question or IssueTried multiple times to upgrade to family, it gives changeover date then does not change.... Surely not missing anything as it gives confirmation? Any help?

  • Newbie
  •     My Question or Issue Tried multiple times to upgrade to family, it gives changeover date then does not change.... Surely not missing anything as it gives confirmation?  Any hel...
  • rhrahulhaldar
  • Composer
  • 511 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
  • 511 Views
  • 3 replies
  • 1 likes

Solved!! Duo Premium invite page times out

PlanDuo Premium / 3 month Trial CountryIreland Devicetried on Android and windows desktop (both incognito and normal)My Question or IssueWhen trying to send invite using "https://www.spotify.com/account/duo/invite/" the page ends up in timeout.Page j...

  • Casual Listener
  • ...ttps://www.spotify.com/account/duo/invite/" the page ends up in timeout. Page just times out but using Dev tools I could see the error:  Request URL: "https://www.spotify.com/ie/home-hub/api/v...
  • Billy-J
  • Spotify Star
  • 1326 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1326 Views
  • 7 replies
  • 0 likes

Failed to subscribe with a Debit Master Card

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDevice(iPhone Operating System(iOS 13 ) My Question or IssueCouldn't subscribe to Students Plan with an SBI D...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India Device (iPhone 😎 Operating System (iOS 13 )...
  • Aqi1
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 507 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Upgrade to premium family

PlanPremiumCountryIndia My Question or IssueI just upgraded my account to family premium but cannot add my family members.Does it take time for an account to upgrade?

  • Casual Listener
  •   Plan Premium Country India   My Question or Issue I just upgraded my account to family premium but cannot add my family members. Does it take time for an account to upgrade?  
  • Elena
  • Moderator
  • 625 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 625 Views
  • 6 replies
  • 0 likes

Superuser Contribution I have bought Samsung S20+ but can't redeem 6 month promotion

PlanFree/PremiumCountry: United States Device(Samsung Galaxy S20+) My Question or IssueI am using my app to activate 6 month premium for Samsung via my new phone, whenever i press "Try 6 Months Free" it opens up another screen, where it says. Unable ...

  • Casual Listener
  • Plan Free/Premium Country: United States   Device (Samsung Galaxy S20+)     My Question or Issue I am using my app to activate 6 month premium for Samsung via my new phone, wh...
  • Katerina
  • Spotify Legend
  • 2154 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2154 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credit Card Update

Dear Spotify Development team, would you be able to check the payment process. My credit card expired, and by updating with the same Number but new expiration date and Security code. The system is unable to take it. So will my account will be disable...

  • Casual Listener
  • ...ystem is unable to take it.  So will my account will be disable, due to a technical problem?   Any ideas to make it to work,
  • Katerina
  • Spotify Legend
  • 1593 Views
  • 8 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 1593 Views
  • 8 replies
  • 0 likes

Finished the payment but still in Free

I have finished my payment for Spotify Premium and the money was debited from my account, but Premium has still not been activated for me. (I have a Student Discount, I paid for it via Google Pay and I am in India.)I am attaching the receipt, please ...

  • Regular
  • I have finished my payment for Spotify Premium and the money was debited from my account, but Premium has still not been activated for me.  (I have a Student Discount, I paid for it via G...
  • Billy-J
  • Spotify Star
  • 521 Views
  • 9 replies
  • 0 likes
  • Account
  • 521 Views
  • 9 replies
  • 0 likes

Changed Subscription, not Showing

I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and subscribed. However, my account page still shows a Famil...

  • Visitor
  • I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and s...
  • Fishtaco
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Unable to activate/redeem Spotify Premium Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 626 Views
  • 1 replies
  • 0 likes

Cant use Hulu on different devices

Plan: Student + hulu and showtimeFree/Premium: premiumCountry: usa Device(iPhone 11 max pro) My Question or Issue I got my plan back in fall of 2018 and activated my Hulu subscription on my Macbook to my amazon fire stick. I was never given any accou...

  • Newbie
  • ...ctivated my Hulu subscription on my Macbook to my amazon fire stick. I was never given any account info for that Hulu account. I CANNOT login to that Hulu account through ANY devices because there is NO L...
  • Billy-J
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facturer deux fois

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDepuis 2018 je recois tous les 16 et 24 du mois le même message. Porquoi je suis debité deux ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Depuis ...
  • Xenia
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
  • 293 Views
  • 1 replies
  • 0 likes

Ampliar cuenta DUO a cuenta familiar

My Question or IssueNecesito ampliar mi recién adquirida cuenta DUO a una cuenta familiar pero no sé qué debo hacer para que no me cobren por las dos cuentas, pues eso le pasó a un conocido.

  • Visitor
  • My Question or Issue Necesito ampliar mi recién adquirida cuenta DUO a una cuenta familiar pero no sé qué debo hacer para que no me cobren por las dos cuentas, pues eso le pasó a un conocido.
  • OneByBoo
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 370 Views
  • 1 replies
  • 0 likes

I can't do free upgrade (3months), my Spotify app automatically closes every time I try

PlanFreeCountryItalyDeviceTablet Huawei M2-801LOperating SystemAndroid 5.1.1 My Question or Issue

  • Newbie
  • Plan Free Country Italy Device Tablet Huawei M2-801L Operating System Android 5.1.1   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 612 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 612 Views
  • 1 replies
  • 0 likes

Advance Payment?

Hello, I currently have a Spotify account in Ireland, with payments from an Irish bank. I might be closing my account and moving out of the country in the next few weeks. Is there any way for me to pay for the next couple of months in advance so that...

  • Visitor
  • Hello,   I currently have a Spotify account in Ireland, with payments from an Irish bank. I might be closing my account and moving out of the country in the next few weeks. Is there any way f...
  • Billy-J
  • Spotify Star
  • 1708 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1708 Views
  • 1 replies
  • 0 likes

Superuser Contribution bonus 18app - premium for student

Hi, my name is Alessandro and I want to use my 18app (Italy) to pay spotify premium. I am also a student and I have seen that I have to pay 4.99€ for month. So 1 year is 59,88€.I don’t understand if is possible to convert my 18app code in 1 year of s...

  • Visitor
  • Hi, my name is Alessandro and I want to use my 18app (Italy) to pay spotify premium.   I am also a student and I have seen that I have to pay 4.99€ for month.   So 1 year is 59,88...
  • Ivan
  • Spotify Legend
  • 1232 Views
  • 1 replies
  • 0 likes
  • Account
  • 1232 Views
  • 1 replies
  • 0 likes

Spotify premium and Hulu

If I subscribe to Spotify premium will I automatically be subscribed to Hulu as well? Only the student premium option has Hulu listed.

  • Visitor
  • If I subscribe to Spotify premium will I  automatically be subscribed to Hulu as well? Only the student premium option has Hulu listed. 
  • Billy-J
  • Spotify Star
  • 629 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone Premium Contact - change to spotify help!

My Vodafone Premium Spotify subscription expires on this month.To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscription and then will I be able to subscribe direct wi...

  • Visitor
  • My Vodafone Premium Spotify subscription expires on this month. To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone s...
  • Mario
  • Spotify Legend
  • 1005 Views
  • 1 replies
  • 0 likes
  • Account
    Subscriptions
    vodafone
    Vodafone premium
  • 1005 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Currys 6 months free code won’t work

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We purchased a laptop today from curry’s PC world and got a code for 6 months free Spot...

  • Casual Listener
  • ...ssue   We purchased a laptop today from curry’s PC world and got a code for 6 months free Spotify but when I tried to create an account and enter the code it will not except it and it just says p...
  • fr_la_co
  • Music Fan
  • 63666 Views
  • 71 replies
  • 6 likes
  • Account
  • 63666 Views
  • 71 replies
  • 6 likes