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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53439 Views
  • 32 replies
  • 3 likes
  • 53439 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6854 Views
  • 23 replies
  • 2 likes
  • 6854 Views
  • 23 replies
  • 2 likes

Solved!! Google Home Mini -- Can't reorder after cancelation

I ordered my free Google Home Mini, however, the shipping address was wrong and the only way to change it was to cancel the order completely. It hadn't shipped yet. Now the system thinks that I have an order and won't allow me to order it again. What...

  • Regular
  • I ordered my free Google Home Mini, however, the shipping address was wrong and the only way to change it was to cancel the order completely. It hadn't shipped yet. Now the system thinks that I have ...
  • Yogablu
  • Regular
  • 3113 Views
  • 6 replies
  • 1 likes
  • All Platforms
    Other
  • 3113 Views
  • 6 replies
  • 1 likes

[All Platforms][Playlists] Suggested songs are added to my playlists even though I'm premium.

I'm a premium member, but like on free plans Spotify "suggestions" are added to my playlist during playback. It's annoying and frustrating. To make it worse there's no way to "dislike" them in the app to make them go away. I'm constantly having to fo...

  • Casual Listener
  • I'm a premium member, but like on free plans Spotify "suggestions" are added to my playlist during playback. It's annoying and frustrating. To make it worse there's no way to "dislike" them in the ap...
  • osornios
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 392 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] (Promo not automatically applied) Google Home Mini Checkout

Hello, I was awarded with the Google Home Mini offer through the email that was sent to me. I was told to click the link "GET IT NOW" and then to connect my Google account to my Spotify account in order to receive the offer. After that was done, it s...

  • Visitor
  • Hello,   I was awarded with the Google Home Mini offer through the email that was sent to me. I was told to click the link "GET IT NOW" and then to connect my Google account to my Spotify acco...
  • Sandoval75
  • Casual Listener
  • 982 Views
  • 2 replies
  • 1 likes
  • All Platforms
    Other
  • 982 Views
  • 2 replies
  • 1 likes

[All Platforms][Subscription] Im not able to cancel my itunes subscription

Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the student discount

  • Newbie
  • Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the stude...
  • Luan
  • Spotify Star
  • 815 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 815 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Issues with Google Home Mini Offer, Spotify or Google

So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take ownership of me not receiving the offer or provide a solution. W...

  • Newbie
  • So here is my issue with this whole Google Home Mini offer for premium users,   tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take owne...
  • Rene01
  • Community Legend
  • 639 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 639 Views
  • 1 replies
  • 0 likes

[All Platforms] No option for HULU in Account Overview

I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status it looks like there's nothing to activate. Any ideas on what...

  • Newbie
  • I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well.   However, when reviewing the account status ...
  • OneByBoo
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 347 Views
  • 1 replies
  • 0 likes

Hulu Signon

My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the same,) and it was working even after I switched bill...

  • Casual Listener
  • My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the s...
  • Billy-J
  • Spotify Star
  • 751 Views
  • 3 replies
  • 0 likes
  • All Platforms
    Subscription
  • 751 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Australia] - "We're sorry but you're not able to redeem at this moment" error

Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19. I have clicked the 'get it now' link everyday since then up until today where i am posting for help on...

  • Casual Listener
  • Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19.   I have clicked the 'get it now' link every...
  • Sweetz1
  • Newbie
  • 2119 Views
  • 12 replies
  • 0 likes
  • All Platforms
    Subscription
  • 2119 Views
  • 12 replies
  • 0 likes

Where do i go to redeem my free Google home mini for Canadian accounts?

I am a premium member of spotify and I am having an issue trying to find the section to redeem my free google home mini. I live in Canada, and I heard that the promo doesn't end till May 9th. Anytime i try and search it and try and find the page for ...

  • Newbie
  • I am a premium member of spotify and I am having an issue trying to find the section to redeem my free google home mini. I live in Canada, and I heard that the promo doesn't end till May 9th. Anytime...
  • Jᴀᴄᴋ
  • Roadie
  • 422 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Other
  • 422 Views
  • 1 replies
  • 1 likes

Google mini offer code already redeemed?!

I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in manually it says already taken! How do I get this resolved?

  • Newbie
  • I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in man...
  • Billy-J
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 439 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] I got an email saying I cancelled premium when I didn't

I received an email today saying that my premium had been cancelled whenever I did not authorise this at all

  • Newbie
  • I received an email today saying that my premium had been cancelled whenever I did not authorise this at all
  • OneByBoo
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 372 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Cancel all subscriptions and payments from my credit card

They are charging in my credit card after I canceled my subscription in my credit card, and I want to cancel all my subscriptions and charges of my credit card

  • Newbie
  • They are charging in my credit card after I canceled my subscription in my credit card, and I want to cancel all my subscriptions and charges of my credit card
  • Jacob
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Spotify overcharged me

I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will definately not renew my subscription. This is false...

  • Newbie
  • I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will ...
  • Guido
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allowing customers to have three months of £3.99 payments.

When you first start off your spotifiy obsession with your free account you see an ad about a 30 day trail to try premium. During that trail you see another ad talking about having 3 months of £3.99 before you start to pay £9.99. However, recently I ...

  • Casual Listener
  • When you first start off your spotifiy obsession with your free account you see an ad about a 30 day trail to try premium. During that trail you see another ad talking about having 3 months of £3.99 ...
  • SergioDavid
  • Roadie
  • 1531 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 1531 Views
  • 1 replies
  • 0 likes

Solved!! [All Platforms][Subscription] Spotify promos

Hi. I just wanted to know why users who have already tried Spotify Premium, cannot avail other promos like php9.00 for 3 months? I mean, we have been loyal to the app and don't we deserve some other better promos other than the students and family pr...

  • Newbie
  • Hi. I just wanted to know why users who have already tried Spotify Premium, cannot avail other promos like php9.00 for 3 months? I mean, we have been loyal to the app and don't we deserve some other ...
  • Maxim
  • Spotify Star
  • 702 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 702 Views
  • 1 replies
  • 0 likes

How Can I report a website that sales hacked premium accounts?

I found a website that sales fake premiums accounts and I would like to report it. How Can I do it?

  • Newbie
  • I found a website that sales fake premiums accounts and I would like to report it. How Can I do it?
  • osornios
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 313 Views
  • 1 replies
  • 0 likes

[All Platforms][Partnership] Music and hospital

Hello,I am general director of the largest public hospital in northeastern Brazil. A hospital that serves the most varied type of public. The reason for this correspondence is the following: I believe in music as a way to improve the patients we serv...

  • Casual Listener
  • Hello, I am general director of the largest public hospital in northeastern Brazil. A hospital that serves the most varied type of public. The reason for this correspondence is the following: I b...
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Partnership
  • 359 Views
  • 1 replies
  • 0 likes