Topics with Label: billing

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46079 Views
  • 16 replies
  • 4 likes
  • 46079 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28947 Views
  • 19 replies
  • 2 likes
  • 28947 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20305 Views
  • 6 replies
  • 1 likes
  • 20305 Views
  • 6 replies
  • 1 likes

Superuser Contribution Being Double Charged for Premium Student Account

PlanPremium StudentCountryIndonesia My Question or IssueHello, I am using premium student subscription.I am being double charged.I only have one account.Per month on the 24th will always be invoiced and automatically pay using my credit card, but for...

  • Visitor
  • Plan Premium Student Country Indonesia   My Question or Issue Hello, I am using premium student subscription. I am being double charged. I only have one account. Per month on the 24th w...
  • Ivan
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • billing
    Double Charged
    Premium Student
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium does not come with Hulu anymore but I could still use it

I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again and selected the restore purchase and it said no sub...

  • Casual Listener
  • I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again a...
  • Xenia
  • Moderator
  • 3584 Views
  • 1 replies
  • 0 likes
  • billing
    Login
    receipt
  • 3584 Views
  • 1 replies
  • 0 likes

Different billing account family account

PlanPremium FamilyCountryThe NetherlandsDeviceallOperating Systemall My Question or IssueHi. So I just started a family account with my boyfriend. Before the family account I had premium which I paid with from my own bank account. I updated the famil...

  • Newbie
  • Plan Premium Family Country The Netherlands Device all Operating System all   My Question or Issue Hi. So I just started a family account with my boyfriend. Before the family account...
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • bank account
    billing
    paying methods
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay with debit card - wrong country error

PlanPremiumCountry Sweden My Question or Issue I'm trying to continue my subscription but when I put my card details in I get an error saying the card does not match my country The cards billing address is in Sweden as is my account The card is issue...

  • Newbie
  • ...ountry     The cards billing address is in Sweden as is my account  The card is issued by a European bank  The card is verified and able to do online payments worldwide&n...
  • Guido
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • billing
    Debit Card
    failed
    Subscribtion
  • 324 Views
  • 1 replies
  • 0 likes

Spotify Canceled My Premium Subscription 5 Days Early And Made Me Subscribe Again

So I auto pay from my credit card on the 9th of every month and I was just talking to a representitive about why I am getting ads since 7/04/18 and I was told that my account was canceled. They won't prorata me but told me to sign up again, essential...

  • Casual Listener
  • So I auto pay from my credit card on the 9th of every month and I was just talking to a representitive about why I am getting ads since 7/04/18 and I was told that my account was canceled. They won't...
  • chanxmanx
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • billing
    cancellation
    Premium
    Subscription
  • 340 Views
  • 2 replies
  • 0 likes

Spotify robbed me!

So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a spotify subscription through them, and in this point i thought that because i had same spotify acco...

  • Regular
  • So here is my story. I had spotify subscripition through my credit card, the normal 9.99€ a month. At some point i changed my phone operator and got a  spotify subscription through them, and in ...
  • Tom
  • Community Legend
  • 792 Views
  • 6 replies
  • 2 likes
  • Bad customer service
    billing
    Spotify
    theft
  • 792 Views
  • 6 replies
  • 2 likes

HELP!!! Being charged twice a month (2 different prices)!!!

Hi! I'm currently being charged twice a month and yet I only have 1 Spotify account. I just realized this error this morning when I received a notification about my student account and hulu. I've gone through the steps that were suggested to see if I...

  • Newbie
  • Hi! I'm currently being charged twice a month and yet I only have 1 Spotify account. I just realized this error this morning when I received a notification about my student account and hulu. &...
  • KatesHere
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • accounts
    billing
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billing

Hi there,i subscribed Premium-Family several month ago.But Spotiy is charging twice a month for familiy and single!The details in my account is correct "only Family".How could I stop this and get my money back? Thanks in advance!

  • Casual Listener
  • Hi there, i subscribed Premium-Family several month ago. But Spotiy is charging twice a month for familiy and single! The details in my account is correct "only Family". How could I stop this a...
  • ChrisRough
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • billing
    Payment
  • 235 Views
  • 2 replies
  • 0 likes