Topics with Label: Cancel subscription

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45543 Views
  • 16 replies
  • 4 likes
  • 45543 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28621 Views
  • 19 replies
  • 2 likes
  • 28621 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20170 Views
  • 6 replies
  • 1 likes
  • 20170 Views
  • 6 replies
  • 1 likes

Canceled but still charged

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...

  • Visitor
  • I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    payment issue
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Payment Cancellation

I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscription of my colleague, but im not sure. Is it possible t...

  • Visitor
  • I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscri...
  • EthanS1
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Cancel
    Cancel subscription
    cancellation
    Payment
  • 220 Views
  • 1 replies
  • 0 likes

I see 2 subscriptions at my Bill and I want to know which is second accpunt I pay for

As you see in this picture, I had two payments last mont for Spotify. I know that the payment at 15.09. 2019 is my main Spotify account and I'm using it. Which is had paid at 19.09.2019, I don't know which account and I want to cancel subscriptions f...

  • Visitor
  • As you see in this picture, I had two payments last mont for Spotify. I know that the payment at 15.09. 2019 is my main Spotify account and I'm using it.   Which is had paid at 19.09.2019, I d...
  • Billy-J
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    Double Charge
    Subscription
  • 446 Views
  • 1 replies
  • 0 likes

Need to cancel a subscription

I bought a three month subscription for my daughter on her spotify app. She had made an account with an email adress that does not exist (she made a typo when entering her email). She logged out and we had to make a new account with her right email a...

  • Newbie
  •   I bought a three month subscription for my daughter on her spotify app. She had made an account with an email adress that does not exist (she made a typo when entering her email). She logged ...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
  • 299 Views
  • 1 replies
  • 0 likes

Accidentally paid for another month of premium

My last premium subscription expired on 8/29, but I forgot to cancel it and it automatically renewed 8/30. I do not want another month. Is there a way I can end my new subscription and get a refund?

  • Newbie
  • My last premium subscription expired on 8/29, but I forgot to cancel it and it automatically renewed 8/30. I do not want another month. Is there a way I can end my new subscription and get a ref...
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    refund
  • 483 Views
  • 1 replies
  • 0 likes

Can’t Cancel Subscription

PlanPremiumCountry EnglandDeviceIPhone 6sOperating SystemIOS 10 My Question or Issue On the 27th July I subscribed to a free month on Spotify premium, but I broke my phone the day after I did this. I have just been charged £9.99 on the 27th August bu...

  • Newbie
  • Plan Premium Country  England Device IPhone 6s Operating System IOS 10   My Question or Issue   On the 27th July I subscribed to a free month on Spotify premium, but I broke ...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account Access
    Account Details
    Cancel
    Cancel subscription
    Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged and cannot cancel subscription

I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I had and was being charged for until recently when my husband a...

  • Newbie
  •   I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I ha...
  • JuanSebastian
  • Roadie
  • 458 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    cannot cancel
    charged for premium and not getting it
    charged for services not rendered
  • 458 Views
  • 1 replies
  • 0 likes