Topics with Label: charged

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45800 Views
  • 16 replies
  • 4 likes
  • 45800 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28855 Views
  • 19 replies
  • 2 likes
  • 28855 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20228 Views
  • 6 replies
  • 1 likes
  • 20228 Views
  • 6 replies
  • 1 likes

i am being charged for an account i dont have

PlanPremiumCountryArgentinaDeviceSamdung Galaxy A5 2017Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am literally being charged for an account i dont have,i called my bank but they say they cant do anything,i currently...

  • Newbie
  • Plan Premium Country Argentina Device Samdung Galaxy A5  2017 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i am literally being charged f...
  • Maxim
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • Account
    charged
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice on two different credit cards

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid, Windows 10 My Question or IssueMy issue is getting a COMPLETED charge on my old credit card for $9.99 on April 7, 2020 that is NOT attached to my account anymore since October o...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android, Windows 10   My Question or Issue My issue is getting a COMPLETED charge on my old credit card for $9.99...
  • Ivan
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • charged
    extra
    TWICE
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged €9,99 instead of the €4,99 student discount. I don't know for how long this is going on.

PlanPremiumCountryBelgiumDeviceSamsung galaxy s20+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear,yesterday i found out spotify charged me 9,99 instead of the 4,99 student discount promo. Note, i am still a student. i...

  • Visitor
  • Plan Premium Country Belgium Device Samsung galaxy s20+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear, yesterday i found out spotify charged...
  • Ivan
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • charged
    Student
  • 314 Views
  • 1 replies
  • 0 likes

Charged after I canceled my suscription. I Need my refound at least te last one.

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI canceled my single premium plan to be part of a familiar plan. But I still been charg...

  • Regular
  • ...canceled my single premium plan to be part of a familiar plan. But I still been charged for the other plan, please I need my refound.  
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • charged
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed credit card info and got charged 10BRL

I changed my credit card info on my account and got charged 10BRL on the new card (that's about 2.50USD). I read that spotify charges 0.00USD, or 0.01USD to confirm that the card exists, but why did I get charged way more than that?

  • Newbie
  • I changed my credit card info on my account and got charged 10BRL on the new card (that's about 2.50USD). I read that spotify charges 0.00USD, or 0.01USD to confirm that the card exists, but why d...
  • SergioDavid
  • Roadie
  • 417 Views
  • 1 replies
  • 1 likes
  • charged
    Credit Card Update
  • 417 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Charged three times for one month

Hello!I entered my credit card info three times while subscribing (because I didn't have my num pad activated and when I wanted to type '@' it would take me to the previous page) so I have been charged three times for one month. It says that my subsc...

  • Casual Listener
  • Hello! I entered my credit card info three times while subscribing (because I didn't have my num pad activated and when I wanted to type '@' it would take me to the previous page) so I have been charged...
  • nomadnomad
  • Casual Listener
  • 557 Views
  • 2 replies
  • 0 likes
  • charged
    three times
  • 557 Views
  • 2 replies
  • 0 likes