Topics with Label: Charged twice

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45607 Views
  • 16 replies
  • 4 likes
  • 45607 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28643 Views
  • 19 replies
  • 2 likes
  • 28643 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20172 Views
  • 6 replies
  • 1 likes
  • 20172 Views
  • 6 replies
  • 1 likes

Superuser Contribution Hi there. I have been charged twice today. I have one payment of 9.99 gone out and another of 9.99 p

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 331 Views
  • 2 replies
  • 0 likes
  • Charged twice
    Payment
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution I got charged twice last month

Hi, I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is that I cancelled my credit card last month and I just found o...

  • Casual Listener
  • Hi,   I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is t...
  • propa_surf
  • Casual Listener
  • 479 Views
  • 3 replies
  • 0 likes
  • Charged twice
    refund
    Subscribtion
  • 479 Views
  • 3 replies
  • 0 likes

CHARGED TWICE

Plan: PremiumCountry: IndiaDevice: Nokia 8.1Operating System: Android One My Question or IssueI was charged Rs. 66 on my first attempt to register the student premium account. The money was deducted from my UPI ID as well however it did not reflect o...

  • Newbie
  • Plan: Premium Country: India Device: Nokia 8.1 Operating System: Android One   My Question or Issue I was charged Rs. 66 on my first attempt to register the student premium account. T...
  • Loxer
  • Spotify Star
  • 186 Views
  • 2 replies
  • 0 likes
  • Charged twice
  • 186 Views
  • 2 replies
  • 0 likes

Sporify Duo Premium - still charged for both

PlanPremium DUOCountryDenmark My Question or IssueMy girlfriend and I (living together) has switched to the spotify duo premium plan at DKK 124 a month. While my card now is being charged DKK 124, my girlfriend was today charged DKK 99 premium on her...

  • Regular
  • Plan Premium DUO Country Denmark   My Question or Issue My girlfriend and I (living together) has switched to the spotify duo premium plan at DKK 124 a month. While my card now is being ch...
  • Bittencourt
  • Spotify Star
  • 835 Views
  • 3 replies
  • 0 likes
  • Charge of more money
    Charged twice
    Duo
    Premium
  • 835 Views
  • 3 replies
  • 0 likes

Upgrade to premium, cant process payment but still charged twice

I've tried to buy premium but payment does not success and I received message from bank that I have been charged twice for this transaction, my account still in free plan.PlanFree/PremiumCountry Viet NamDeviceChrome Operating SystemWindows 10

  • Casual Listener
  • I've tried to buy premium but payment does not success and I received message from bank that I have been charged twice for this transaction, my account still in free plan. Plan Free/Premium Countr...
  • Jae118
  • Newbie
  • 322 Views
  • 5 replies
  • 2 likes
  • Charged twice
  • 322 Views
  • 5 replies
  • 2 likes

Spotify charging me twice a month

PlanPremiumCountry IrelandDevicei Phone 7Operating SystemiOS 10 My Question or IssueHiI’ve just noticed that I’m am being charged twice a month for my Spotify premium accounts (2 separate €9.99 transactions a month) and have been for the last number ...

  • Casual Listener
  • Plan Premium Country  Ireland Device i Phone 7 Operating System iOS 10   My Question or Issue Hi I’ve just noticed that I’m am being charged twice a month for my Spotify premium ...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • Charged twice
  • 242 Views
  • 3 replies
  • 0 likes

Double charged

PlanPremiumCountry CanadaDeviceIphone8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am being charge for both a standard and a family plan every month! And I can’t find a second account. I checked with Facebook too as s...

  • Newbie
  • Plan Premium Country  Canada Device Iphone8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i am being charge for both a standard and a family...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Charged twice
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidental subscription

Hi,I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i clicked the family premium. Will I be charged twice ...

  • Newbie
  • Hi, I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i...
  • MaríaCamila
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • charge
    Charged twice
    Charged Twice a Month
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Charged twice in one day even though I never got premium

I saw a deal on Spotify that offered 3 months of premium for €9.99 I proceeded with the offer until when I pressed purchase, it says you are not eligible for this offer. I then check my bank account later and shows that I have been charged €9.99 on t...

  • Newbie
  • I saw a deal on Spotify that offered 3 months of premium for €9.99 I proceeded with the offer until when I pressed purchase, it says you are not eligible for this offer. I then check my bank account ...
  • 194 Views
  • 0 replies
  • 0 likes
  • Charged twice
    purchase error
    Refund subscription
  • 194 Views
  • 0 replies
  • 0 likes

Spotify is charging me TWICE in 2 different credit cards

Meu nome é Raquel Gariani e tenho a conta premium faz tempo. Quando houve a mudança de bando HSBC para Bradesco, o banco me deu outro numero de cartao novo e eu atualizei no Spotify certinho. Acontece que o Spotify ficou cobrando nos dois cartoes e o...

  • Newbie
  • Meu nome é Raquel Gariani e tenho a conta premium faz tempo. Quando houve a mudança de bando HSBC para Bradesco, o banco me deu outro numero de cartao novo e eu atualizei no Spotify certinho. Acontec...
  • Luke
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Being charged twice
    Charged twice
    Charged Twice a Month
    Error
  • 375 Views
  • 1 replies
  • 0 likes