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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61447 Views
  • 25 replies
  • 5 likes
  • 61447 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36664 Views
  • 19 replies
  • 2 likes
  • 36664 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27978 Views
  • 16 replies
  • 3 likes
  • 27978 Views
  • 16 replies
  • 3 likes

Spotify is charging me TWICE in 2 different credit cards

Meu nome é Raquel Gariani e tenho a conta premium faz tempo. Quando houve a mudança de bando HSBC para Bradesco, o banco me deu outro numero de cartao novo e eu atualizei no Spotify certinho. Acontece que o Spotify ficou cobrando nos dois cartoes e o...

  • Newbie
  • Meu nome é Raquel Gariani e tenho a conta premium faz tempo. Quando houve a mudança de bando HSBC para Bradesco, o banco me deu outro numero de cartao novo e eu atualizei no Spotify certinho. Acontec...
  • Luke
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Being charged twice
    Charged twice
    Charged Twice a Month
    Error
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! I got charged twice!

Hi. I got charged twice. Yesterday I tried to change my subscription plan to a student but there was an error with the payment. So two minutes later I paid for premium (6.99€). Now turned out that I got charged for Student and Premium plan.

  • Music Fan
  • Hi. I got charged twice. Yesterday I tried to change my subscription plan to a student but there was an error with the payment. So two minutes later I paid for premium (6.99€). Now turned out that I ...
  • Luke
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • Charged Twice a Month
    Payment
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidental subscription

Hi,I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i clicked the family premium. Will I be charged twice ...

  • Newbie
  • Hi, I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i...
  • MaríaCamila
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • charge
    Charged twice
    Charged Twice a Month
    Subscription
  • 260 Views
  • 1 replies
  • 0 likes