Topics with Label: charges

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46119 Views
  • 16 replies
  • 4 likes
  • 46119 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28957 Views
  • 19 replies
  • 2 likes
  • 28957 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20313 Views
  • 6 replies
  • 1 likes
  • 20313 Views
  • 6 replies
  • 1 likes

Superuser Contribution I have the student premium feature and i was charged full price and it still says that i havent pay.

I have been automatically paying the account directly to my card and last month the payment was not made on the 24th until June 1st and the payment was made for double what I pay and even so I do not get the receipt in the account and it appears that...

  • Visitor
  • ...ot get the receipt in the account and it appears that I havent paid. Please help, i have the receipt from the bank of the charges but it does not appear in the account.
  • Elena
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • charges
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charge

I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...

  • Visitor
  • I have been charged  twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee.  Wh...
  • Ivan
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • charges
    Credit Card
    fees
    Premium
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged full price despite having a student plan

Plan: Student planCountry: USA My Question or Issue:Even though I have the student plan, I was charged full price ($9.99) in this month of December. I have been regularly charged the Student amount for the past few months since I applied, and my acco...

  • Visitor
  • Plan: Student plan Country: USA   My Question or Issue: Even though I have the student plan, I was charged full price ($9.99) in this month of December. I have been regularly charged the Stu...
  • Petya
  • Community Legend
  • 629 Views
  • 2 replies
  • 0 likes
  • charged for premium
    charges
    premium plan
    random full-price charges
    student plan
    student subscription
  • 629 Views
  • 2 replies
  • 0 likes

I got charged for Spotify Premium 3 months free trial

I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how?

  • Visitor
  • I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how? 
  • OneByBoo
  • Community Legend
  • 464 Views
  • 1 replies
  • 1 likes
  • charges
    globe
    Premium
    Subscription
  • 464 Views
  • 1 replies
  • 1 likes

Being charged but dont have access to premium services

Didnt approve a premium accountI have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything i have checked my email and I cannot see...

  • Newbie
  • Didnt approve a premium account I have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or downl...
  • Jose_M
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • charges
  • 234 Views
  • 1 replies
  • 0 likes

Family plan not working

I had a family premium account, and for months none of the members have had premium and im still getting charged for it. Please help, because if Spotify is not going to work for us anymore, at least tell me how to cancel the charges because im being ...

  • Newbie
  • ...nymore, at least tell me how to cancel the charges because im being robbed.   Plan Premium Country  Mexico 
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • charges
    family
    Premium
  • 276 Views
  • 1 replies
  • 0 likes