Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Duo playlist

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60484 Views
  • 25 replies
  • 5 likes
  • 60484 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36291 Views
  • 19 replies
  • 2 likes
  • 36291 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27704 Views
  • 16 replies
  • 3 likes
  • 27704 Views
  • 16 replies
  • 3 likes

Superuser Contribution Duo Mix not as useful

Howdy,I'm subscribed to the duo-plan, and was hoping to enjoy the duo-mix option, but after some weeks it seems there are major issues with it:1. The songs rarely get updated, and other than a few songs that change each week most of the playlist stay...

  • Visitor
  • Howdy, I'm subscribed to the duo-plan, and was hoping to enjoy the duo-mix option, but after some weeks it seems there are major issues with it: 1. The songs rarely get updated, and other than a fe...
  • Alex
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • Duo Mix
    Duo playlist
  • 277 Views
  • 1 replies
  • 0 likes

Hesitant switching to duo

I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not clear to me how my wife would get access to the playli...

  • Casual Listener
  • I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not cle...
  • TreyAnastasio
  • Spotify Star
  • 857 Views
  • 3 replies
  • 0 likes
  • Duo playlist
  • 857 Views
  • 3 replies
  • 0 likes