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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48468 Views
  • 21 replies
  • 4 likes
  • 48468 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30029 Views
  • 19 replies
  • 2 likes
  • 30029 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20954 Views
  • 6 replies
  • 1 likes
  • 20954 Views
  • 6 replies
  • 1 likes

Superuser Contribution $0.99 for 3 months should be available to ALL

I haven’t used the 7 day trial only free. I am aware of the $0.99 promo at the end of the year. I have been sent emails about it. So I decided today to purchase this promo and it says I’m not eligible as I have already used a trial and it tells me I ...

  • Newbie
  • I haven’t used the 7 day trial only free. I am aware of the $0.99 promo at the end of the year. I have been sent emails about it. So I decided today to purchase this promo and it says I’m not eligibl...
  • Peter
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • $0.99
    Email notifications
    Not eligible
    promo
    promotion
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Cannot claim free 60 day trial

Hello,I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium features aren't working. I tried logging out and back in on ...

  • Music Fan
  •   Hello, I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium...
  • Billy-J
  • Spotify Star
  • 1437 Views
  • 31 replies
  • 1 likes
  • 60 day trial
    email
    Email notifications
    Premium
    Subscription
    Trial
  • 1437 Views
  • 31 replies
  • 1 likes

Env: prod