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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48624 Views
  • 21 replies
  • 4 likes
  • 48624 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30360 Views
  • 19 replies
  • 2 likes
  • 30360 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20979 Views
  • 6 replies
  • 1 likes
  • 20979 Views
  • 6 replies
  • 1 likes

Superuser Contribution Trouble with 2 Alexa's Echo Dots and Spotify DUO

Hi everyone, I have a very particular problem, and I've researched a lot but couldn't seem to find the right answer, or maybe it's a bug, we'll see. I have 2 Amazon Echo Dots, each one has a different Amazon account, and I have a Spotify DUO account ...

  • Visitor
  • Hi everyone, I have a very particular problem, and I've researched a lot but couldn't seem to find the right answer, or maybe it's a bug, we'll see.   I have 2 Amazon Echo Dots, each one has a...
  • dvince247
  • Newbie
  • 6362 Views
  • 4 replies
  • 2 likes
  • Alexa
    Duo
    Echo
    Error
  • 6362 Views
  • 4 replies
  • 2 likes

Superuser Contribution Premium: can't change country/payment method (already tried everything in this forum)

Plan: PremiumCountry: Cyprus Device: Macbook Pro, IphoneOperating System: IOS Did you test incognito mode?YES, already tested every solution that is posted in this forum. My Question or IssueHello, I'm a Spotify Premium customer and I need to change ...

  • Casual Listener
  •   Plan: Premium Country: Cyprus   Device: Macbook Pro, Iphone Operating System: IOS   Did you test incognito mode? YES, already tested every solution that is posted in thi...
  • Jeremy
  • Moderator
  • 211 Views
  • 2 replies
  • 0 likes
  • Change country
    Error
    payment method
    Premium
    Unsolved
  • 211 Views
  • 2 replies
  • 0 likes

Premium Duo Page is not appearing

PlanPremium Duo CountryIndia DeviceDesktop PC Operating SystemWindows 10 My Question or Issue I've recently changed from Premium to Premium Duo. I can see that the invoice has also been generated. I'm not able to see the Duo page to add Family Member...

  • Casual Listener
  • Plan Premium Duo   Country India   Device Desktop PC   Operating System Windows 10   My Question or Issue   I've recently changed from Premium to Premium Duo. I...
  • Maxim
  • Spotify Star
  • 320 Views
  • 5 replies
  • 0 likes
  • Duo
    eligible
    Error
    Premium
    Switch
  • 320 Views
  • 5 replies
  • 0 likes

checkout page error

PlanPremiumCountryEgyptDevicelenovo laptopOperating SystemWindows 10 My Question or IssueOn trying to update my payment details and upgrading to duo plan the checkout page keeps loading forever also my card details are correct and there are sufficien...

  • Visitor
  • Plan Premium Country Egypt Device lenovo laptop Operating System Windows 10   My Question or Issue On trying to update my payment details and upgrading to duo plan the checkout page ...
  • Joel-M
  • Composer
  • 496 Views
  • 1 replies
  • 0 likes
  • Error
  • 496 Views
  • 1 replies
  • 0 likes

Cannot get a pin to pay subscription

PlanDuoCountryIndonesiaDeviceAsus Zenfone 4 Max ProOperating SystemAndroid OreoMy Question or Issuei cannot get my pin to pay subscription, it's been a day with nomerous trial. no message no emailPayment: indosat ooredoo

  • Casual Listener
  • Plan Duo Country Indonesia Device Asus Zenfone 4 Max Pro Operating System Android Oreo My Question or Issue i cannot get my pin to pay subscription, it's been a day with nomerous trial. no m...
  • Billy-J
  • Spotify Star
  • 354 Views
  • 3 replies
  • 0 likes
  • duo plan
    Error
    PIN
  • 354 Views
  • 3 replies
  • 0 likes

Unable to sign up for Premium trial

PlanFreeCountryCanadaDeviceSamsung Galaxy S8, HP laptopOperating SystemAndroid 9, Windows 10 My Question or IssueHi there, I am trying to sign up for the Premium (individual) account on Spotify but am unable to do so. When I click on the "Get 3 Month...

  • Newbie
  • Plan Free Country Canada Device Samsung Galaxy S8, HP laptop Operating System Android 9, Windows 10   My Question or Issue Hi there,   I am trying to sign up for the Premium (in...
  • OneByBoo
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • Error
    Premium
    something
    Trial
  • 363 Views
  • 1 replies
  • 0 likes

Payment

PlanFreeCountryTurkey Device(Huawei P20 lite) Operating System( Android Oreo) My Question or IssuePayment is unsuccesful. Spotify keeps saying that my payment is unsuccesful, those my credit card has enough fund and still valid. I used to have premiu...

  • Visitor
  • P lan Free Country Turkey  Device (Huawei P20 lite)  Operating System ( Android Oreo)   My Question or Issue Payment is unsuccesful.  Spotify keeps saying that my p...
  • OneByBoo
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Error
    Payment
  • 392 Views
  • 1 replies
  • 0 likes

I can't cancel Prime because it shows up as Free

Hello Community, For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the app. After visiting the website I discovered that my Premiu...

  • Visitor
  • Hello Community,  For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the a...
  • 引きこもり
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • Error
    Free
    Premium
  • 304 Views
  • 1 replies
  • 0 likes

Spotify says I'm not eligible for premium nor family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1469 Views
  • 1 replies
  • 0 likes
  • Error
    Subscribe
    Upgrade Family
  • 1469 Views
  • 1 replies
  • 0 likes

Google Home Mini Deal Validation Error

I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we were unable to validate some of your information." I c...

  • Newbie
  • I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we wer...
  • Frances77
  • Newbie
  • 2911 Views
  • 19 replies
  • 7 likes
  • Error
    google
    Home
    Mini
    promotion
    validation
  • 2911 Views
  • 19 replies
  • 7 likes

Spotify is charging me TWICE in 2 different credit cards

Meu nome é Raquel Gariani e tenho a conta premium faz tempo. Quando houve a mudança de bando HSBC para Bradesco, o banco me deu outro numero de cartao novo e eu atualizei no Spotify certinho. Acontece que o Spotify ficou cobrando nos dois cartoes e o...

  • Newbie
  • Meu nome é Raquel Gariani e tenho a conta premium faz tempo. Quando houve a mudança de bando HSBC para Bradesco, o banco me deu outro numero de cartao novo e eu atualizei no Spotify certinho. Acontec...
  • Luke
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • Being charged twice
    Charged twice
    Charged Twice a Month
    Error
  • 398 Views
  • 1 replies
  • 0 likes

I paid for my Globe Prepaid Bill, but my Spotify says, that my carrier is having a bad day

Country: Philippines DeviceIphone 6 My Question or Issue I already paid for my globe prepaid bill, but my spotify account said that I haven't paid for premium even if my spotify is paid through my globe account. I got downgraded to a free account, an...

  • Newbie
  •   Country: Philippines   Device Iphone 6   My Question or Issue  I already paid for my globe prepaid bill, but my spotify account said that I haven't paid for premium even ...
  • Bittencourt
  • Spotify Star
  • 454 Views
  • 2 replies
  • 0 likes
  • Error
    Premium
  • 454 Views
  • 2 replies
  • 0 likes

Student Premium charged when it shouldnt

I was trying to buy Student Premium, i entered my information and then next page said that; Are you not sure if you are eligible? Check it here. Also we didn't charge you yet so don't worry. End quote. Something like this and i was like oh cool and w...

  • Newbie
  • I was trying to buy Student Premium, i entered my information and then next page said that; Are you not sure if you are eligible? Check it here. Also we didn't charge you yet so don't worry. End quot...
  • imattolo
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Error
    Payment
    Student
  • 224 Views
  • 1 replies
  • 0 likes

Cannot verify existing Hulu account with Spotify Premium Student account

Hello all, I have been a longtime Spotify Student (I signed up through Facebook) and Hulu subscriber, and just recently switched to the $4.99 bundle plan. Spotify works fine but when trying to activate Hulu through Spotify, I either get the "Page Not...

  • Newbie
  • Hello all,   I have been a longtime Spotify Student (I signed up through Facebook) and Hulu subscriber, and just recently switched to the $4.99 bundle plan.  Spotify works fine but when t...
  • 852 Views
  • 0 replies
  • 9 likes
  • Error
    Hulu
    not working
    Spotify
    Subscription
  • 852 Views
  • 0 replies
  • 9 likes

COMPRÉ EL PLAN PREMIUM PERSONAL PERO QUERÍA EL FAMILIAR

Hace unos minutos compré el plan premium personal por error cuando quería el familiar, decidí cancelarlo pero me han hecho el cobro de todas maneras. Como recupero mi dinero lo más rápido posible para comprar el plan familiar?

  • Casual Listener
  • Hace unos minutos compré el plan premium personal por error cuando quería el familiar, decidí cancelarlo pero me han hecho el cobro de todas maneras. Como recupero mi dinero lo más rápido posible p...
  • 349 Views
  • 0 replies
  • 0 likes
  • Error
    Familiar
    Pago
    personal
    Premium
    reembolso
  • 349 Views
  • 0 replies
  • 0 likes

Solved!! After changing my payment method, the temporary payment was not refunded

Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was successfully changed, but I didn't get the refund to the tempo...

  • Music Fan
  • Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was succes...
  • osornios
  • Spotify Star
  • 536 Views
  • 5 replies
  • 0 likes
  • Error
    Payment
    refund
    Subscription
  • 536 Views
  • 5 replies
  • 0 likes

Subscription​ problem

I cannot pay. İts not working. But if I try to pay, every time it get a commission fee.. 2 times 2.5$ usd, 2 times 0.57$ usd. Totally: 6$ usd..but still i couldn't get a premium..From: TurkeyAnd sorry for my bad english

  • Newbie
  • I cannot pay. İts not working. But if I try to pay, every time it get a commission fee.. 2 times 2.5$ usd, 2 times 0.57$ usd. Totally: 6$ usd.. but still i couldn't get a premium.. From: Turkey An...
  • 213 Views
  • 0 replies
  • 0 likes
  • Credit Card
    Error
    Payment
    Payment Problems
    Subscription
    Turkey
  • 213 Views
  • 0 replies
  • 0 likes

Env: prod