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Topics with Label: family

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59904 Views
  • 25 replies
  • 5 likes
  • 59904 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35566 Views
  • 19 replies
  • 2 likes
  • 35566 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26973 Views
  • 16 replies
  • 3 likes
  • 26973 Views
  • 16 replies
  • 3 likes

Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

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  • Newbie
  • Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I h...
  • Jose_M
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • Duo
    family
    Premium
    Subscription
  • 47 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching from Premium Duo to Family

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...

  • Casual Listener
  • I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will l...
  • Yordan
  • Moderator
  • 15823 Views
  • 6 replies
  • 0 likes
  • account data
    Duo
    family
    Subscription
  • 15823 Views
  • 6 replies
  • 0 likes

Solved!! Will be there any other subscription plans in Armenia?

PlanPremiumCountryArmenia DevicePC, Mi 9TOperating SystemAndroid 11, Windows 10 I noticed there are other subscription plans in other countries. Will there be Spotify Duo and Family plans for my country?

  • Visitor
  • ...e Spotify Duo and Family plans for my country?
  • Billy-J
  • Spotify Star
  • 2175 Views
  • 1 replies
  • 2 likes
  • Duo
    family
    Premium
  • 2175 Views
  • 1 replies
  • 2 likes

How to upgrade my plan to family from duo?

PlanPremium (Duo)CountryUruguay My Question or IssueHow can I go from the duo plan to the family plan?

  • Regular
  • Plan Premium (Duo) Country Uruguay   My Question or Issue How can I go from the duo plan to the family plan?
  • Bittencourt
  • Spotify Star
  • 721 Views
  • 9 replies
  • 0 likes
  • Duo
    family
    Premium
  • 721 Views
  • 9 replies
  • 0 likes

Superuser Contribution Family Subscription while abroad

I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India. PlanPremium for Family My Question or IssueCan I and my family still use the premium family plan? Is there any b...

  • Visitor
  • I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India.   Plan Premium for Family   My Question or I...
  • Eni
  • Moderator
  • 708 Views
  • 1 replies
  • 0 likes
  • family
    Premium
    Spotify
  • 708 Views
  • 1 replies
  • 0 likes

Swapping to abroad premium account

Hi, I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but when I tried to accept the invite it says “try again when you’re i...

  • Visitor
  • Hi,   I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but w...
  • OneByBoo
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • abroad
    family
    move
    Payment
    Premium
    Subscription
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscription changed without my consent

I just received an email stating that my subscription changed from Premium to Family Premium. I did not do this and I am wondering why this has happened.

  • Casual Listener
  •   I just received an email stating that my subscription changed from Premium to Family Premium.  I did not do this and I am wondering why this has happened.
  • Ver
  • Spotify Legend
  • 961 Views
  • 3 replies
  • 0 likes
  • family
  • 961 Views
  • 3 replies
  • 0 likes

Spotify Family and Separated Parents

I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am I not able to use the family plan because of the sp...

  • Visitor
  • I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or a...
  • Billy-J
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • family
    plan
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Downgrading to free, and upgrading to premium again

Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?

  • Newbie
  • Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it i...
  • Emilia_8
  • Spotify Star
  • 3392 Views
  • 1 replies
  • 0 likes
  • family
    Free
  • 3392 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan in Israel [2019]

Hi,I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its been a year and your competition is happily supporting family pla...

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  • Casual Listener
  • Hi, I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me.   I know this issue has been raised before, but its b...
  • Peter
  • Spotify Legend
  • 11442 Views
  • 18 replies
  • 35 likes
  • family
    israel
    plan
    Premium
  • 11442 Views
  • 18 replies
  • 35 likes

Switching from Student Premium and regular Premium to Family Premium

PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...

  • Casual Listener
  • Plan Student Premium Country US Device iphone 11 Pro   My Question or Issue Hi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family...
  • Billy-J
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • accounts
    family
    family premium
    Family spotify
    Premium
    Student
    student premium
    Switch
  • 580 Views
  • 1 replies
  • 0 likes

Account issues Family premium

Hi, I hope anyone here can help. I just created a new account to use as a family account.However, after putting in my information and payment info, etc. I should get 3 months premium family for free but so far my account is still set to free I also c...

  • Visitor
  • Hi,   I hope anyone here can help. I just created a new account to use as a family account. However, after putting in my information and payment info, etc. I should get 3 months premium family...
  • OneByBoo
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
    family
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Change from Family to Duo

I would like to change from Family to Duo (both premium) as we are only 2 persons here anyway. Have just paid to much for ages... and there seems there is not direct way of contacting spotify, just using this forum? Right now I can only select Spotif...

  • Casual Listener
  • I would like to change from Family to Duo (both premium) as we are only 2 persons here anyway. Have just paid to much for ages... and there seems there is not direct way of contacting spotify, just u...
  • Emilia_8
  • Spotify Star
  • 1557 Views
  • 5 replies
  • 0 likes
  • Duo
    family
  • 1557 Views
  • 5 replies
  • 0 likes

Joining a Family Account after canceling Premium and it's not working

Hi, I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family account on his account and on my account it shows I am paying ...

  • Newbie
  • Hi,   I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family a...
  • Rene01
  • Community Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • family
    Premium
    Subscription
  • 530 Views
  • 1 replies
  • 0 likes

Remove members Eliminar miembro

Hola, Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion? Gracias. ---- Hello, If I remove a family member from my Spotify Premium for family, will this person get notified? Thanks.

  • Casual Listener
  • Hola,   Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion?   Gracias.   ----   Hello,   If I remove a family m...
  • Bittencourt
  • Spotify Star
  • 6317 Views
  • 3 replies
  • 0 likes
  • family
  • 6317 Views
  • 3 replies
  • 0 likes

Solved!! Currently have premium + Hulu , want to upgrade to family

PlanPremium + HuluCountryUSA My Question or IssueI currently have a Premium account that includes Hulu. I'd like to upgrade to a Family Premium. Will I lose Hulu if I do that? Thanks!

  • Visitor
  • Plan Premium + Hulu Country USA       My Question or Issue I currently have a Premium account that includes Hulu.  I'd like to upgrade to a Family Premium.  Will I l...
  • Billy-J
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • family
    Hulu
    Premium
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed automatically to Family.

PlanChanged from Premium to Family Premium CountryBulgaria DeviceSamsung Galaxy A50 Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been a Spotify user for 5 years with Premium subscription (4.99 EUR). Suddenly my subscrip...

  • Newbie
  • Plan Changed from Premium to Family Premium   Country Bulgaria   Device Samsung Galaxy A50   Operating System (iOS 10, Android Oreo, Windows 10)   My Question o...
  • Jemi
  • Spotify Legend
  • 743 Views
  • 1 replies
  • 0 likes
  • Account
    family
    Payment
    Premium
    problem
    Subscription
  • 743 Views
  • 1 replies
  • 0 likes

Family plan not working

I had a family premium account, and for months none of the members have had premium and im still getting charged for it. Please help, because if Spotify is not going to work for us anymore, at least tell me how to cancel the charges because im being ...

  • Newbie
  • I had a family premium account, and for months none of the members have had premium and im still getting charged for it.  Please help, because if Spotify is not going to work for us a...
  • Billy-J
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • charges
    family
    Premium
  • 332 Views
  • 1 replies
  • 0 likes

Family plan did not work and I didn't notice... refund?

PlanPremiumCountryGermany My Question or Issue Hi there, I recently (about a year ago) planned to open up a family plan for my brother and my ex-girlfriend, who back then lived with me in an apartment. And me. Somehow I upgraded the plan, ever since ...

  • Newbie
  •     Plan Premium Country Germany  My Question or Issue  Hi there,   I recently (about a year ago) planned to open up a family plan for my brother and my ex-g...
  • Maxim
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • family
    Premium
  • 445 Views
  • 1 replies
  • 0 likes

Famille recomposée

Mes filles vivent une semaine sur deux chez moi mais elles sont domiciliées chez leur papa. Puis je souscrire un abonnement family ? Merci.

  • Casual Listener
  • Mes filles vivent une semaine sur deux chez moi mais elles sont domiciliées chez leur papa. Puis je souscrire un abonnement family  ? Merci.  
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • family
  • 267 Views
  • 1 replies
  • 0 likes