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Topics with Label: Google Home Mini Redemption problem

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72323 Views
  • 25 replies
  • 5 likes
  • 72323 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41974 Views
  • 19 replies
  • 2 likes
  • 41974 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29946 Views
  • 16 replies
  • 3 likes
  • 29946 Views
  • 16 replies
  • 3 likes

Google Home Offer to Premium Member

PlanPremiumCountryUSA My Question or IssueWhat does "We couldn’t confirm your eligibility for a Google Home Mini" mean? I am a premium member and I have not previously used a Spotify-distributed code on the Google Store. What do I need to do to get c...

  • Visitor
  • Plan Premium Country USA   My Question or Issue What does " We couldn’t confirm your eligibility for a Google Home Mini" mean? I am a premium member and I have not previously used a S...
  • Billy-J
  • Spotify Star
  • 1155 Views
  • 5 replies
  • 1 likes
  • Google Home Mini
    Google Home Mini Redemption problem
    Google Mini
  • 1155 Views
  • 5 replies
  • 1 likes

Google home mini code?

I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page. Should I be expecting a email? Is the offer done?

  • Newbie
  • I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page.  Should I be expecting a email? Is the of...
  • Billy-J
  • Spotify Star
  • 1038 Views
  • 3 replies
  • 0 likes
  • Google Home Mini Redemption problem
  • 1038 Views
  • 3 replies
  • 0 likes

Google home mini promotion - Canada

PlanFree/PremiumCountryCanadaDevice(Huawei)Operating System(Android, Windows 10,) My Question or IssueHello i have been premium for a few years now and i never received any special promotion like this google mini for premium members. Where can i go o...

  • Newbie
  • Plan Free/Premium Country Canada Device (Huawei) Operating System (Android, Windows 10,)   My Question or Issue Hello i have been premium for a few years now and i never received any s...
  • Billy-J
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • Google Home Mini Redemption problem
    offers
    Premium
    Subscription
  • 420 Views
  • 1 replies
  • 0 likes