Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Indonesia

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72270 Views
  • 25 replies
  • 5 likes
  • 72270 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41940 Views
  • 19 replies
  • 2 likes
  • 41940 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29926 Views
  • 16 replies
  • 3 likes
  • 29926 Views
  • 16 replies
  • 3 likes

I lost my premium subscription

Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. Without any announcement. I attach some screenshot from email (on bahasa) ...

  • Casual Listener
  • Hello,   I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem   But now February 14th 2020, i lost it. W...
  • Luan
  • Spotify Star
  • 1671 Views
  • 6 replies
  • 0 likes
  • Indonesia
    Premium
    Subscription
  • 1671 Views
  • 6 replies
  • 0 likes