Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: israel

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59785 Views
  • 25 replies
  • 5 likes
  • 59785 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35558 Views
  • 19 replies
  • 2 likes
  • 35558 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26683 Views
  • 16 replies
  • 2 likes
  • 26683 Views
  • 16 replies
  • 2 likes

Solved!!Superuser Contribution Family Plan in Israel [2019]

Hi,I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its been a year and your competition is happily supporting family pla...

deezer.png apple-music.png
  • Casual Listener
  • Hi, I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me.   I know this issue has been raised before, but its b...
  • Peter
  • Spotify Legend
  • 11442 Views
  • 18 replies
  • 35 likes
  • family
    israel
    plan
    Premium
  • 11442 Views
  • 18 replies
  • 35 likes

Can not go premium

PlanFreeCountry IsraelDeviceimac late 2014Operating Systemsierra My Question or Issue Hi.Im trying to register premium and set credit card.I'm in israel region and can not change county. (do not need)I inserted an israely credit card and get this mes...

  • Casual Listener
  •     Plan Free Country  Israel Device imac late 2014 Operating System sierra   My Question or Issue   Hi. Im trying to register premium and set credit card....
  • shlomir
  • Casual Listener
  • 659 Views
  • 11 replies
  • 0 likes
  • israel
    Premium
  • 659 Views
  • 11 replies
  • 0 likes

Price problem

hello im from israel.i want to subscribe but i have a problem:why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS)thank you for the help,

  • Newbie
  • hello im from israel. i want to subscribe but i have a problem: why does it say 20 ILS for an account but when i go to pay its 10 USD ( which is 35 ILS) thank you for the help, 
  • Bittencourt
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • family
    israel
    Price
    Subscription
  • 278 Views
  • 1 replies
  • 0 likes