Topics with Label: overcharged

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45806 Views
  • 16 replies
  • 4 likes
  • 45806 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28856 Views
  • 19 replies
  • 2 likes
  • 28856 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20232 Views
  • 6 replies
  • 1 likes
  • 20232 Views
  • 6 replies
  • 1 likes

Country change issue and now overcharged

My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortunately I couldn't change my country to Singapore bec...

  • Casual Listener
  • My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortun...
  • 23473601
  • Casual Listener
  • 476 Views
  • 2 replies
  • 0 likes
  • Account
    country change
    overcharged
    Subscription
  • 476 Views
  • 2 replies
  • 0 likes

Solved!! [Subscription] Premium overcharged

PlanPremiumCountrySingaporeDeviceGoogle Pixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premi...

  • Casual Listener
  • Plan Premium Country Singapore Device Google Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the last day & a few hours before my mo...
  • Billy-J
  • Spotify Star
  • 1001 Views
  • 5 replies
  • 0 likes
  • overcharged
    Subscription
  • 1001 Views
  • 5 replies
  • 0 likes

Charged after cancellation

PlanFreeCountry New ZealandDevice(Samsung Galaxy S8, Custom built PC)Operating System(Android Oreo, Windows 10) My Question or Issue I have an issue with Spotify, I am still being charged every month for premium when I have deactivated it. I have thr...

  • Casual Listener
  • ...onsuming but it's the principle of being overcharged for my account when I cancelled it. I have put through a couple of tickets but never had any response returned on either.  I am hoping S...
  • Jose_M
  • Spotify Star
  • 358 Views
  • 3 replies
  • 1 likes
  • overcharged
    scammed
  • 358 Views
  • 3 replies
  • 1 likes

Superuser Contribution Charged $5.40 twice, yet my premium still hasn’t started.

I was charged $5.40 twice by Spotify 2 days ago, yet my premium membership still hasn’t started? I’m kind of freaking out because there’s really no customer support for Spotify... are they just going to take my money?

  • Newbie
  • I was charged $5.40 twice by Spotify 2 days ago, yet my premium membership still hasn’t started? I’m kind of freaking out because there’s really no customer support for Spotify... are they just going...
  • SergioDavid
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • No Premium
    overcharged
  • 245 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Purshased family (paid), but charged with student price too

i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.

  • Casual Listener
  • i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.
  • takercitu
  • Casual Listener
  • 510 Views
  • 3 replies
  • 0 likes
  • overcharged
  • 510 Views
  • 3 replies
  • 0 likes

charged 3 times!

I just signed up as a student yesterday and the first wo times I tried to subsribe it said it could not verify I was a student and I wouldnt be charged. Those two attempts were charged to my card. They money is no longer in my account. I then tried a...

  • Newbie
  • I just signed up as a student yesterday and the first wo times I tried to subsribe it said it could not verify I was a student and I wouldnt be charged. Those two attempts were charged to my card. Th...
  • 233 Views
  • 0 replies
  • 0 likes
  • Help
    overcharged
    Payment Problems
  • 233 Views
  • 0 replies
  • 0 likes

Status unchanged from free + charged 5 times for premium

Hmmm so... I tried signing up for the students premium account and it had been more than 3 days... Still waiting to hear from spotify about this problem (if I had not been approved then I think I should hear back saying it wasn't... even though I'm s...

  • Newbie
  • Hmmm so... I tried signing up for the students premium account and it had been more than 3 days... Still waiting to hear from spotify about this problem (if I had not been approved then I think I sho...
  • MattSuda
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • overcharged
    status unchanged
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! My wife and I both have Spotify Premium Accounts and recently upgraded to Spotify Family

I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of approximately $35.00. I would like a credit for both t...

  • Newbie
  • I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of app...
  • Robert_W
  • Community Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • issues with billing
    overcharged
  • 627 Views
  • 1 replies
  • 0 likes