Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Payment or charged

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 10497 Views
  • 24 replies
  • 2 likes
  • 10497 Views
  • 24 replies
  • 2 likes

Why did I get charged more

PlanPremiumCountry Device(iPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhy did I get charged $12.75 when my subscription is $11.99?

  • Visitor
  •   Plan Premium Country   Device (iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)       My Question or Issue why did I get charged $12.75...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 1 likes
  • Payment or charged
  • 194 Views
  • 1 replies
  • 1 likes