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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5277 Views
  • 23 replies
  • 2 likes
  • 5277 Views
  • 23 replies
  • 2 likes

due date change

PlanPremiumCountryArgentina DevicephoneOperating SystemAndroid My Question or IssueI would like to change my due date payment. I saw an answer where suggested to cancel my subscription and reset it again on the day I want to be charged. But I would l...

  • Visitor
  • Plan Premium Country Argentina  Device phone Operating System Android  My Question or Issue I would like to change my due date payment. I saw an answer where suggested to cancel m...
  • AdamDam
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • due date
    Payment
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi there. I have been charged twice today. I have one payment of 9.99 gone out and another of 9.99 p

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 447 Views
  • 2 replies
  • 0 likes
  • Payment
  • 447 Views
  • 2 replies
  • 0 likes

Solved!! Account Hacked and payment plan changed

HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan back but unfortunately I was already charged for the f...

  • Visitor
  • HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan b...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Chaged
    Payment
    Stolen
  • 497 Views
  • 1 replies
  • 0 likes

Swapping to abroad premium account

Hi, I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but when I tried to accept the invite it says “try again when you’re i...

  • Visitor
  • ...hen I tried to accept the invite it says “try again when you’re in the country”... which I already am.   I also can’t change my country manually, because it tells you to change your payment m...
  • OneByBoo
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Subscription
  • 446 Views
  • 1 replies
  • 0 likes

Failed payment with valid card

PlanFree/PremiumCountryBulgaria DeviceUsing spotify on iPhone, but trying to pay on PCOperating SystemiOS 14, Windows 10 My Question or IssueHello,For the second month in a row I'm receiving email that my payment for premium has failed. My credit car...

  • Visitor
  • ...onth in a row I'm receiving email that my payment for premium has failed. My credit card is totally fine. When I go and update the payment details using the exact same card, it charges me fine, but t...
  • Maxim
  • Spotify Star
  • 685 Views
  • 1 replies
  • 0 likes
  • Payment
  • 685 Views
  • 1 replies
  • 0 likes

Unable to apply student discount when trying to switch country.

PlanPremiumCountryWould like to change to UK from Singapore.DeviceDesktopOperating SystemWindows My Question or IssueHi, I would like to switch my account to a UK-based one as I am based there for university. My account was originally registered in S...

  • Casual Listener
  • ...lan. Initial "base" premium subscription takes my UK card just fine. However when I try to pay with a UK-based card for the student discount refuses to take the payment, switches back to SGD from GBP a...
  • Luan
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • country
    location
    Payment
    Premium
  • 402 Views
  • 1 replies
  • 0 likes

Payment Cancellation

I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscription of my colleague, but im not sure. Is it possible t...

  • Visitor
  • I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably s...
  • EthanS1
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • cancellation
    Payment
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay via Qiwi Card

Hello!I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi.Spotify Account Country - RussiaQiwi Card from Russia tooI'm using this card to pay Apple Music (Russian account) and there was no p...

  • Visitor
  • ...ard to pay Apple Music (Russian account) and there was no problem whith payment. Does anybody know solution of this problem?
  • Petya
  • Community Legend
  • 1933 Views
  • 1 replies
  • 1 likes
  • Payment
    qiwi
    Subscription
  • 1933 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Indian UPI payment charged but no Premium

PlanFreeCountryIndiaDeviceiPhone Operating SystemiOS My Question or Issue Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, which I authorised and was successfully. I was charged thru my bank account...To my surpri...

E83A1A47-CBCF-4446-9E86-BFCD851AEC86.jpeg
  • Newbie
  • Plan Free Country India Device iPhone  Operating System iOS   My Question or Issue   Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, w...
  • KunalBurgul
  • Visitor
  • 1801 Views
  • 4 replies
  • 1 likes
  • india
    Payment
    Premium
    UPI
  • 1801 Views
  • 4 replies
  • 1 likes

Superuser Contribution Payment loads failure

I can't pay for my first premium account , I tired. 4 different devices , 2 different networks, the payment page keeps loading forever and never succeeded I have been trying now for 4 days in a rawMy credit card accepts international payments and its...

  • Visitor
  • I can't pay for my first premium account , I tired. 4 different  devices , 2 different networks, the payment page keeps loading forever and never succeeded  I have been trying now for&n...
  • Mario
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Payment
  • 284 Views
  • 1 replies
  • 0 likes

Payment Failed for a valid card

PlanPremiumCountryPhilippinesDeviceOppo Reno 10x ZoomOperating SystemAndroid My Question or IssueHi Spotify Team, Hope that you will read this concern of mine. For the past months, the app automatically deducts the 129 php from my debit card but now,...

  • Visitor
  • ...bsp; For the past months, the app automatically deducts the 129 php from my debit card but now, I am seeing that the payment won't go through due to its got failed.    I am subscribed to S...
  • Billy-J
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscriptions
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed Saudi Arabia

Hello, I tried subscribing to premium in saudi arabia and I got "payment failed" though the bank confirmed there was no issue. Anyone faced this issue and how did you solve it? Is there a chance that other paymnet methods are added like Paypal or Mob...

  • Casual Listener
  • Hello,   I tried subscribing to premium in saudi arabia and I got "payment failed" though the bank confirmed there was no issue.   Anyone faced this issue and how did you solve it?&n...
  • john_darwin_99
  • Newbie
  • 1492 Views
  • 4 replies
  • 1 likes
  • KSA
    Payment
    Saudi Arabia
  • 1492 Views
  • 4 replies
  • 1 likes

Payment

PlanFreeCountryTurkey Device(Huawei P20 lite) Operating System( Android Oreo) My Question or IssuePayment is unsuccesful. Spotify keeps saying that my payment is unsuccesful, those my credit card has enough fund and still valid. I used to have premiu...

  • Visitor
  • Plan Free Country Turkey  Device (Huawei P20 lite)  Operating System ( Android Oreo)   My Question or Issue Payment is unsuccesful. Spotify keeps saying that my payment...
  • OneByBoo
  • Roadie
  • 762 Views
  • 1 replies
  • 0 likes
  • Payment
  • 762 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my payment method

I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried change my brownser, change my devices (iPad, Android Cell...

  • Visitor
  • I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried c...
  • Katerina
  • Spotify Legend
  • 939 Views
  • 2 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
  • 939 Views
  • 2 replies
  • 0 likes

Is there any service charge from the bank?

Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ₱ 300.00) I attached screenshots from my Metrobank ...

  • Visitor
  • Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ...
  • OneByBoo
  • Roadie
  • 1039 Views
  • 2 replies
  • 0 likes
  • Charge of more money
    Debit Card
    Payment
    service charge
    Subscriptions
  • 1039 Views
  • 2 replies
  • 0 likes

Superuser Contribution Multiple Charges, Second Account?

I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account profile...jan 23, 2020 - 9.99 via paypalfeb 23, 2020 - 9....

  • Visitor
  • I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account p...
  • Ivan
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • Payment
    paypal
    Visa
  • 383 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing

PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...

  • Regular
  • Plan Free/Premium Country  India Device iPhone 7+ Operating System iOS 11   My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card det...
  • 1337listener
  • Regular
  • 37265 Views
  • 63 replies
  • 11 likes
  • india
    Payment
    Payment Problems
    Trial
  • 37265 Views
  • 63 replies
  • 11 likes

Superuser Contribution Mobile payment yearly plan

PlanPremium YearlyCountryPhilipinesDeviceAndroid and ChromebookOperating SystemChrome OS My Question or IssueHi,I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it s...

  • Casual Listener
  • ...early Premium with mobile. When ever I select yearly in any of the payment options it switches to credit card. How do I pay by mobile. I have tried to: - Buy in incognito. - Use a ***spotify**y...
  • Xenia
  • Moderator
  • 961 Views
  • 4 replies
  • 0 likes
  • Mobile
    Payment
    Premium
    yearly
  • 961 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment with PayPal

Hi!I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it said **Your payment method and country don't match**. ...

  • Visitor
  • Hi! I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it s...
  • OneByBoo
  • Roadie
  • 1706 Views
  • 12 replies
  • 0 likes
  • Payment
  • 1706 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution New debit card

PlanPremiumCountryIsrael My Question or IssueHy,I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.Also, i can see in that Payment window in Spotify Web that the debit card number is the...

  • Casual Listener
  • Plan Premium Country Israel   My Question or Issue Hy, I've changed my Payment to a new debit card  3 months ago but i still see that the old card is being charged for it. Also, i c...
  • Ivan
  • Spotify Legend
  • 1106 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
  • 1106 Views
  • 3 replies
  • 0 likes