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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4853 Views
  • 23 replies
  • 2 likes
  • 4853 Views
  • 23 replies
  • 2 likes

Superuser Contribution Sofort payment method not working?

Plan: Premium Country: Germany DeviceMacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to switch to Sofort for payment. I chose the bank and log in using online banking info, after I chose the Tan optisch or w...

  • Casual Listener
  • Plan: Premium   Country: Germany   Device Mac Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am trying to switch to Sofort for payment...
  • Ivan
  • Spotify Legend
  • 1159 Views
  • 3 replies
  • 0 likes
  • Payment
  • 1159 Views
  • 3 replies
  • 0 likes

ININAL-SPOTIFY PAYMENT ISSUE

PlanFree/Premium (Supposed to be Premium Family)CountryTurkeyDevice3-4 different devicesMy Question or IssueI have paid for my monthly subscription. But spotify keeps warning me that I have not yet paid for it. I got in touch with Inınal through a ph...

  • Casual Listener
  • ...have not yet paid for it. I got in touch with Inınal through a phone call and they told me I have to wait for max 12 work days to have a refund if Spotify didn't get my payment. And also they told m...
  • OneByBoo
  • Roadie
  • 1565 Views
  • 3 replies
  • 0 likes
  • Issues
    Payment
  • 1565 Views
  • 3 replies
  • 0 likes

Superuser Contribution Loading after entering a PIN is taking too long.

PlanFree/PremiumCountryPhilippinesDeviceAcer, Samsung Galaxy Note 8Operating SystemWindows 10, Android 9 My Question or IssueHello, Spotify Community!This is my first time here so bear with me. My subscription is currently paused right now, and I go ...

  • Casual Listener
  • ...se mobile for my payment method for resubscribing.    After I enter my phone number, I get a PIN on my phone, right? Then after I enter the PIN, the loading is taking so long that I can't r...
  • Ivan
  • Spotify Legend
  • 489 Views
  • 3 replies
  • 0 likes
  • Payment
    Premium for Students
  • 489 Views
  • 3 replies
  • 0 likes

Unable to pay

PlanFree/Premium (Student)CountryPolandDeviceIphone 11Operating SystemiOS 13.3 My Question or IssueSo my Spotify membership just ended (through my telephone company) and I have been trying to get a new membership the whole day today. I'm a student, s...

  • Casual Listener
  • Plan Free/Premium (Student) Country Poland Device Iphone 11 Operating System iOS 13.3   My Question or Issue So my Spotify membership just ended (through my telephone company) and I ha...
  • OneByBoo
  • Roadie
  • 614 Views
  • 5 replies
  • 0 likes
  • Payment
    Spotify Premium
  • 614 Views
  • 5 replies
  • 0 likes

Charged twice but no Premium Service provided

PlanFreeCountryIndia DeviceTried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and thought of taking up the student premium plan. Spotify even verified me as a student and i we...

  • Visitor
  • ...nd thought of taking up the student premium plan. Spotify even verified me as a student and i went forward to the payment page. I added my card details and was taken to the payment gateway. I added t...
  • Emilia_8
  • Community Legend
  • 364 Views
  • 1 replies
  • 1 likes
  • Payment
  • 364 Views
  • 1 replies
  • 1 likes

Spotify took my money twice

  Hello; Spotify already take my money for premium but take my money again. Give back my money.

  • Casual Listener
  • <snip - Moderator Edit>   Hello; Spotify already take my money for premium but take my money again. Give back my money.  
  • Luan
  • Spotify Star
  • 564 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    TWICE
  • 564 Views
  • 1 replies
  • 1 likes

Failed on Payment when I try to re-suscribe to Premium

PlanFreeCountryChileDeviceiPhone 11 Pro, MacBook ProOperating SystemiOS 13.3, macOS Catalina (10.15.2) My Question or IssueMy Premium subscription was ended due to a payment issue with my credit card (I had a Premium Family plan), now I try to subscr...

  • Visitor
  • Plan Free Country Chile Device iPhone 11 Pro, MacBook Pro Operating System iOS 13.3, macOS Catalina (10.15.2)   My Question or Issue My Premium subscription was ended due to a payment...
  • OneByBoo
  • Roadie
  • 425 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscriptions
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

PlanFamily PremiumCountryGermanyDeviceiPhone7Operating SystemiOS My Question or IssueHey guys,today when opening my spotify i got shown a message that says something along the lines that i have to renew my payment method because of issues when paying...

  • Casual Listener
  • ...long the lines that i have to renew my payment method because of issues when paying the money. When I went to renew my subscription on paypal they told me they will take 190.15€ from me(1 year of family m...
  • Mario
  • Spotify Legend
  • 858 Views
  • 1 replies
  • 0 likes
  • Family Premium Plan
    Payment
    paypal
  • 858 Views
  • 1 replies
  • 0 likes

Switching Monthly Premium Subscription to Yearly (Canada)

Hello,I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get Premium" title), but I'm unsure what the procedures are to ...

  • Newbie
  • Hello, I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get P...
  • Billy-J
  • Spotify Star
  • 3621 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Subscription
    yearly
  • 3621 Views
  • 1 replies
  • 0 likes

Change Premium to Family Plan

PlanPremiumCountryPortugalDevice Operating SystemAndroid My Question or Issue Hello,I am a user of the Family plan, however I change the debit card I use to pay the Family paln. Unfortunately the notification saying that my premium is over send me to...

  • Casual Listener
  • ...remium month payment I made since I will repay the Family plan again. Kind Regards, Dário Santo  
  • Brunelicia
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • Payment
  • 311 Views
  • 1 replies
  • 0 likes

I've been charged 3 times and my spotify still didn't get renewed to premium

I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for this to happen is a major annoyance. I was using Payp...

  • Casual Listener
  • ...aid to updated my payment method. I checked my bank account and it was charged 3 times.
  • Emilia_8
  • Community Legend
  • 584 Views
  • 3 replies
  • 0 likes
  • Payment
  • 584 Views
  • 3 replies
  • 0 likes

UPI Payment Successful But Didn't Get Premium Subscription

PlanFree/PremiumCountryIndiaDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueI made a payment for purchasing Spotify's 1 Month Premium Subscription For Students, which costs INR 66. I made the payment through my UPI ID, which was a succe...

  • Casual Listener
  • Plan Free/Premium Country India Device OnePlus 7 Operating System Android 10   My Question or Issue I made a payment for purchasing Spotify's 1 Month Premium Subscription For S...
  • Emilia_8
  • Community Legend
  • 1865 Views
  • 3 replies
  • 0 likes
  • Payment
    Premium Student
    premium subscription
    UPI
  • 1865 Views
  • 3 replies
  • 0 likes

Solved!! Is it possible to change from monthly to year bulk payment with discount?

Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount?How do i do that?

  • Casual Listener
  • Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount? How do i do that?
  • OneByBoo
  • Roadie
  • 1342 Views
  • 1 replies
  • 0 likes
  • Payment
    yearly
  • 1342 Views
  • 1 replies
  • 0 likes

Payment Issues (Again)

Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please?PlanPremiumCountryTurkeyDevice(iPhone 6s)Operating System(iOS 13) My Question or Issue

  • Casual Listener
  • Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please? Plan Premium Country Turkey Device (iPhone 6s) Operating System (...
  • Jacob
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • Payment
  • 589 Views
  • 1 replies
  • 0 likes

Credit Card Payment Failure

Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...

  • Visitor
  • Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium.   The problem is that i use the same credit card before a...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
    Premium
  • 394 Views
  • 1 replies
  • 0 likes

Unable to purchase premium because my country isn't in the list

Plan — free, but I wanted to purchase the premiumCountry — I'm came from Russia but I now live in the Czech Republic My Question or Issue:I was trying to purchase the Premium. I filled in my debit card deatails but I couldn't pay. It was written that...

  • Visitor
  • Plan — free, but I wanted to purchase the premium Country — I'm came from Russia but I now live in the Czech Republic   My Question or Issue: I was trying to purchase the Premium. I filled i...
  • Rene01
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Subscription
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Debit card cancelled, waiting for new one to pay bill

PlanPremiumCountryUSAMy Question or IssueMy debit card has been cancelled due to fraudulent activity, I’m supposed to receive a new one within a week but I don’t want my account to be down graded from premium because of this issue with my card. Do I ...

  • Visitor
  • ...own graded from premium because of this issue with my card. Do I just wait for the card and hope Spotify doesn’t change my subscription? Or is there a way to communicate this to someone so they know the payment...
  • Billy-J
  • Spotify Star
  • 1918 Views
  • 1 replies
  • 0 likes
  • Debit Card
    fraudulent activity
    Payment
  • 1918 Views
  • 1 replies
  • 0 likes

Charged twice on full price AND student price

PlanPremium StudentCountryNew ZealandDeviceiPhone 8+Operating System My Question or IssueMy devices were all logged out on the day that I was supposed to be charged for a full price subscription. I entered all my email addresses into the "forgot pass...

  • Visitor
  • Plan Premium Student Country New Zealand Device iPhone 8+ Operating System     My Question or Issue My devices were all logged out on the day that I was supposed to be charged for...
  • Billy-J
  • Spotify Star
  • 661 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Subscription
  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment successfully done via UPI, but received error on the Spotify payment gateway page

PlanPremium 1 month for students CountryIndia Device Samsung Galaxy A6 Operating SystemAndroid My Question or IssueI completed the payment for 1 month student premium via UPI method and the UPI app showed successful transaction and money has been ded...

  • Newbie
  • Plan Premium 1 month for students   Country India   Device  Samsung Galaxy A6   Operating System Android   My Question or Issue I completed the payment for 1 m...
  • Peter
  • Spotify Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Payment
  • 479 Views
  • 1 replies
  • 0 likes