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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5199 Views
  • 23 replies
  • 2 likes
  • 5199 Views
  • 23 replies
  • 2 likes

Superuser Contribution Subscription changed automatically to Family.

PlanChanged from Premium to Family Premium CountryBulgaria DeviceSamsung Galaxy A50 Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been a Spotify user for 5 years with Premium subscription (4.99 EUR). Suddenly my subscrip...

  • Newbie
  • Plan Changed from Premium to Family Premium   Country Bulgaria   Device Samsung Galaxy A50   Operating System (iOS 10, Android Oreo, Windows 10)   My Question or ...
  • Jemi
  • Spotify Legend
  • 851 Views
  • 1 replies
  • 0 likes
  • Account
    Payment
    Premium
    problem
    Subscription
  • 851 Views
  • 1 replies
  • 0 likes

Online payment and security settings

PlanPremium DeviceGoogle Pixel 3 My Question or IssueMy bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I know I won't buy something by accident but I'm worried it will interfere with the Spo...

  • Newbie
  •   Plan Premium   Device Google Pixel 3   My Question or Issue My bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I k...
  • OneByBoo
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • Payment
    Payment Problems
    Premium
  • 393 Views
  • 1 replies
  • 0 likes

Payment has been maid but it still shows payment has failed

Plan FamilyFree/PremiumCountry Philippines Device Vivo 1606/y53(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android Marshmallow(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi spotify you already deducted an amoun...

  • Casual Listener
  • ...indows 10,etc.)   My Question or Issue Hi spotify you already deducted an amount from my card and I haven't receive any receipt. what is happening? It notifies me to update my payment method....
  • LorenzOlivares
  • Casual Listener
  • 320 Views
  • 1 replies
  • 0 likes
  • Payment
  • 320 Views
  • 1 replies
  • 0 likes

Involuntary payment fee change

PlanPremiumCountrySpainMy Question or IssueI used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a university student. Being a failure that is not mine I think that s...

  • Newbie
  • Plan Premium Country Spain My Question or Issue I used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a u...
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Subscriptions!

PlanFree/PremiumCountry United Kingdom DeviceNokia 3Operating SystemAndroidMy wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but with me, it first said that a free trial has already been used with my account, ...

  • Newbie
  • ...ith me, it first said that a free trial has already been used with my account, even though it's a new account. So I tried again and got told that payment had failed. I checked my bank and two payment...
  • Billy-J
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

How to suscribe without credit card?

Hello! I don’t understand why I can not pay for premium with my paypal balance anymore. This month’s payment failed due to insufficient funds on my account and now when my balance is over 100$ I only get to pay with credit card... which i don’t have....

  • Casual Listener
  • Hello!   I don’t understand why I can not pay for premium with my paypal balance anymore. This month’s payment failed due to insufficient funds on my account and now when my balance is over 1...
  • Billy-J
  • Spotify Star
  • 1276 Views
  • 5 replies
  • 0 likes
  • credit
    Payment
    paypal
    Premium
  • 1276 Views
  • 5 replies
  • 0 likes

Superuser Contribution I don't receive any email, but my card consumed the premium payment

PlanFree (Should be Premium)CountryArgentinaDeviceMoto G5Operating SystemAndroid My Question or IssueI was premium in a facebook account, to close facebook I changed all my music to an old account I had. But I become premium, and my status is still f...

  • Newbie
  • ...redit card consumed the spotify payment, so I have nothing to do :S
  • Daisy
  • Spotify Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
  • 495 Views
  • 1 replies
  • 0 likes

My account has the status "free account" while paying for a Spotify Premium account.

PlanPremium CountryNetherlands DeviceiPhone 7 Operating SystemiOS My Question or IssueI am using my Spotify account for 5 years. Since two weeks my account changed all in a sudden from Premium account into a Free Account, both on mobile and computer....

  • Newbie
  • ...ccount changed all in a sudden from Premium account into a Free Account, both on mobile and computer.  Under the receipts in my Spotify account it reflects that all the payments are made, also the m...
  • Billy-J
  • Spotify Star
  • 419 Views
  • 1 replies
  • 1 likes
  • Payment
    Payment Problems
    Premium
  • 419 Views
  • 1 replies
  • 1 likes

The payment of my subscription didn’t happen.

PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?

  • Visitor
  • Premium Mexico iPhone 7 Plus iOS 12.1.4   I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card s...
  • Brunelicia
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • Payment
    Payment failure
    Payment Problems
    Subscription
    Subscription information
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify India UPI Payment not showing for 12 months Plan

PlanPremiumCountry IndiaDevicePixel 3Operating SystemAndroid Pie My Question or Issue Recently Spotify was launched in India. I verified my Student status via SheerID. Now when I go to pay for the Premium it shows that UPI is available as an option. ...

  • Casual Listener
  • ...heerID. Now when I go to pay for the Premium it shows that UPI is available as an option. But when I actually select the 12 months plan and proceed for payment it only shows me that Credit Card is the o...
  • arnoldxt9
  • Casual Listener
  • 3759 Views
  • 5 replies
  • 7 likes
  • Payment
    Premium
    Spotify India
    UPI
  • 3759 Views
  • 5 replies
  • 7 likes

Premium Acount was paused, then I payed 4 times, the payment went through, but Spotify gave error

PlanPremiumCountry UAEDevicePixel 2Operating SystemAndroid My Question or IssueI had Premium Acount. When changing my card, I missed the payment and my Premium acount got paused. Then I made a payment with the new card, and Spotify gave me an error (...

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  • Casual Listener
  • Plan Premium Country  UAE Device Pixel 2 Operating System Android   My Question or Issue I had Premium Acount. When changing my card, I missed the payment and my Premium acount g...
  • lauradianu
  • Casual Listener
  • 636 Views
  • 2 replies
  • 0 likes
  • Payment
  • 636 Views
  • 2 replies
  • 0 likes

Paid but not activated

My bank account has been deducted but spotify is showing payment failed.

5CF987A2-3D5D-4969-9C20-76A65D6D145A.png
  • Regular
  • My bank account has been deducted but spotify is showing payment failed.    
  • Billy-J
  • Spotify Star
  • 606 Views
  • 8 replies
  • 1 likes
  • Payment
  • 606 Views
  • 8 replies
  • 1 likes

Wrong Currency

Plan: PremiumCountry: FinlandNationality: SwedenCurrency: Euro Device(Google Pixel 2 XL & Macbook Pro)Operating System(Android & OS X El Capitan) My Question or IssueHi, I'm Swedish, but I'm living in Finland.I recently changed my payment plan to Pay...

  • Newbie
  • ...bsp; My Question or Issue Hi,  I'm Swedish, but I'm living in Finland. I recently changed my payment plan to PayPal. (Previously my payment plan has been direct through my Swedish M...
  • Maxim
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • country
    Currency
    Payment
    Subscription
  • 506 Views
  • 1 replies
  • 0 likes

Payment

Free/PremiumCountry. Canada DeviceHuawei proOperating SystemAndroid My Question or IssueHi, I paid my monthly fee via PayPal on February 1st. But Spotify tells me I only have a free subscription. What's going on?

  • Newbie
  • Free/Premium Country. Canada   Device Huawei pro Operating System Android   My Question or Issue Hi, I paid my monthly fee via PayPal on February 1st. But Spotify tells me I only ...
  • Noah
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Payment
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back ecard payment option!

PlanPremiumCountryTurkey My Question or IssueSpotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply want to pay for my premium for 12 months in advance. Plus, there is no 3rd party...

  • Regular
  • Plan Premium Country Turkey     My Question or Issue Spotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply w...
  • Guido
  • Spotify Legend
  • 1697 Views
  • 6 replies
  • 3 likes
  • ecard
    ecards
    Payment
    Premium
  • 1697 Views
  • 6 replies
  • 3 likes

Payment Options are a Joke

PlanPremiumCountry AustriaDevice(iPhone 4s)Operating System(iOS 10) My Question or IssueHey there,I dont own a credit/debit card etc.I wont go through the trouble of getting a cash4web card to pay spotify via paypal anymore.I want to pay through my b...

  • Newbie
  • Plan Premium Country  Austria Device (iPhone 4s) Operating System (iOS 10)   My Question or Issue Hey there, I dont own a credit/debit card etc. I wont go through the trouble of...
  • Jᴀᴄᴋ
  • Roadie
  • 507 Views
  • 1 replies
  • 1 likes
  • Payment
  • 507 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment update for Quebec residents

PlanPremiumCountryCanada / Québec My IssueI recently got a new credit card and I'm trying to update my payment details through the Subscription panel in my account page. However I can't complete the process as there is this useless confirmation box: ...

  • Casual Listener
  • Plan Premium Country Canada / Québec    My Issue I recently got a new credit card and I'm trying to update my payment details through the Subscription panel in my account page. H...
  • CathVa
  • Newbie
  • 3274 Views
  • 4 replies
  • 0 likes
  • Payment
    Quebec
  • 3274 Views
  • 4 replies
  • 0 likes

I CAN'T UPGRADE TO PREMIUM

When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this message (see the attached pic) "it looks like you already...

  • Newbie
  • When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this messag...
  • Luke
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    upgrade
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Double charged

I received an email prompting me to update my payment details. When I updated my payment details, my card notified me of the charge however my account says that my payment details are not yet updated and spotify still needs to charge me to continue u...

  • Casual Listener
  • I received an email prompting me to update my payment details. When I updated my payment details, my card notified me of the charge however my account says that my payment details are not yet u...
  • OneByBoo
  • Roadie
  • 1735 Views
  • 3 replies
  • 0 likes
  • Account
    Payment
  • 1735 Views
  • 3 replies
  • 0 likes

Can't change my payment method to a Revolut card

PlanPremiumCountryRomania Device Samsung S7 EdgeOperating SystemAndroid Oreo My Question or IssueI am trying to change my card to a Revolut one, but whenever i add the revolut one i receive a message that there is a mismatch between the country and t...

  • Newbie
  • Plan Premium Country Romania   Device  Samsung S7 Edge Operating System Android Oreo   My Question or Issue I am trying to change my card to a Revolut one, but whenever...
  • Maxim
  • Spotify Star
  • 612 Views
  • 1 replies
  • 0 likes
  • Payment
    Revolut
  • 612 Views
  • 1 replies
  • 0 likes