Topics with Label: Payments problems

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45497 Views
  • 16 replies
  • 4 likes
  • 45497 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28602 Views
  • 19 replies
  • 2 likes
  • 28602 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20165 Views
  • 6 replies
  • 1 likes
  • 20165 Views
  • 6 replies
  • 1 likes

I can't use my credit card to pay my subscription

PlanTrying to use PremiumCountry Brazil I cant' pay for my subscription!I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Falha no pagamento'.I got in contact with Nubank and they said they haven't account...

  • Regular
  • Plan Trying to use Premium Country  Brazil     I cant' pay for my subscription! I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Fa...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Credit Card
    nubank
    Payments problems
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi suscripción se canceló antes de los tres meses que pagué

Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funciones premium, el cobro se hizo de manera correcta a m...

  • Newbie
  • Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funcion...
  • Aimee_T
  • Roadie
  • 1053 Views
  • 1 replies
  • 1 likes
  • pagos
    Payments
    Payments problems
    suscripcion
  • 1053 Views
  • 1 replies
  • 1 likes

Italy-Sconto studenti: mancato reindirizzamento

Premesso che: ho già contattato l'assistenza clienti e mi hanno detto di porre il quesito alla community. Dunque, ho avviato la procedura per il pagamento dello sconto studenti. Tuttavia, una volta inseriti i dati della carta di credito, sono stata r...

  • Not applicable
  • Premesso che: ho già contattato l'assistenza clienti e mi hanno detto di porre il quesito alla community. Dunque, h o avviato la procedura per il pagamento dello sconto studenti. Tuttavia,...
  • imattolo
  • Community Legend
  • 2579 Views
  • 13 replies
  • 0 likes
  • addebito
    pagamento
    Payments problems
    Premium
    sconto studenti
    sheerID
    studenti
    Subscriptions
  • 2579 Views
  • 13 replies
  • 0 likes

Superuser Contribution Swapping Countries only allowed Premium Family...

Hey Guys, I've just moved from Aussie to NZ and I am now trying to swap my payment details over to my NZ bank. I've been going through the normal steps of swapping payment details and country (not the first time I have done this) but all it is allowi...

  • Casual Listener
  • Hey Guys,   I've just moved from Aussie to NZ and I am now trying to swap my payment details over to my NZ bank.   I've been going through the normal steps of swapping payment details a...
  • Guest20
  • Casual Listener
  • 294 Views
  • 2 replies
  • 0 likes
  • Change country
    Family subscription
    Payments problems
    Premium
  • 294 Views
  • 2 replies
  • 0 likes

Credit Card expired, used a gift card & now I have problems

Hi, my credit card was stolen, so I had to wait for a new one, in the meanwhile, Spotify canceled my premium account on April 2nd, and as I had no way to pay, I bought a 21 Euro gift card, I activated it without any issue. Yesterday I got an email te...

  • Casual Listener
  • Hi, my credit card was stolen, so I had to wait for a new one, in the meanwhile, Spotify canceled my premium account on April 2nd, and as I had no way to pay, I bought a 21 Euro gift card, I activate...
  • alvinantonius
  • Gig Goer
  • 263 Views
  • 3 replies
  • 0 likes
  • Payments problems
  • 263 Views
  • 3 replies
  • 0 likes