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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48560 Views
  • 21 replies
  • 4 likes
  • 48560 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30035 Views
  • 19 replies
  • 2 likes
  • 30035 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20967 Views
  • 6 replies
  • 1 likes
  • 20967 Views
  • 6 replies
  • 1 likes

Superuser Contribution Payment by paypal not working

PlanPremiumCountryPortugalDeviceLaptop and Samsung Galaxy A7Operating SystemWindows and Android Hi,I'm trying to get spotify premium and when I get to the payment part I can't pay, with Paypal. Whenever I login through Paypal it doesn't let me pay an...

  • Casual Listener
  • Plan Premium Country Portugal Device Laptop and Samsung Galaxy A7 Operating System Windows and Android   Hi, I'm trying to get spotify premium and when I get to the payment part I can'...
  • Petya
  • Community Legend
  • 632 Views
  • 3 replies
  • 0 likes
  • Payment Problems
    Premium 3 Month Trial
  • 632 Views
  • 3 replies
  • 0 likes

Issue with Premium Subscription (Trial)

I signed up for premium trial yesterday. My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information. I was also able to use premium service on both my laptop, and two ph...

  • Visitor
  • I signed up for premium trial yesterday.  My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information.  I was...
  • Billy-J
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium 3 Month Trial
    Trial
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito ayuda con mi Spotify Premium

Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y no he recibido ningún email de advertencia sobre esto...

  • Casual Listener
  • Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y ...
  • Petya
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium 3 Month Trial
    Subscripción
  • 417 Views
  • 1 replies
  • 0 likes

I tried to get the 3 months for $9.99 offer but it says I am not eligible for the offer

PlanFree/PremiumCountry United States DeviceiPhone 8 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country  United States  Device iPhone 8 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mantisentil
  • Community Legend
  • 433 Views
  • 4 replies
  • 0 likes
  • Premium 3 Month Trial
    Subscribtion
  • 433 Views
  • 4 replies
  • 0 likes

Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Lithuania I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment ha...

  • Casual Listener
  • Plan Free/Premium Country  Lithuania   I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i use...
  • Maxim
  • Spotify Star
  • 707 Views
  • 3 replies
  • 0 likes
  • Payment failure
    Payment Problems
    Premium 3 Month Trial
  • 707 Views
  • 3 replies
  • 0 likes

Going from premium to family plan

PlanFree/PremiumCountry Canada DeviceSamsung Galaxy S8+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Right now I currently have the 3 month trial for .99 cents, and I was wondering how I go about from switching this to ...

  • Newbie
  • Plan Free/Premium Country  Canada  Device Samsung Galaxy S8+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Right now I currently ...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium 3 Month Trial
    Premium family
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Problem

I try to make it as quick as possible. Purchased a 3 Months Version for 9,99 Euros at the 9th of June. Had some problems with the mobile phone app. Then I purchased a 1 Month Premium Trial at the 9th of July. It fitted my needs then. Spotify said my ...

  • Casual Listener
  • I try to make it as quick as possible. Purchased a 3 Months Version for 9,99 Euros at the 9th of June. Had some problems with the mobile phone app. Then I purchased a 1 Month Premium Trial at the 9th...
  • MrBicycle
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • Premium
    Premium 3 Month Trial
    spotify trial
  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Suddenly Charge Premium Family Subscription

Plan Premium Country Indonesia Device (Samsung Tab A 8.0 with S-Pen) Operating System (Android Nougat) My Question or Issue I have been charged for a premium family subscription without my knowledge and I don't receive any receipt from Spotify except...

  • Newbie
  • Plan Premium Country  Indonesia Device (Samsung Tab A 8.0 with S-Pen) Operating System (Android Nougat)   My Question or Issue I have been charged for a premium family s...
  • JulianA_Bogota
  • Roadie
  • 660 Views
  • 1 replies
  • 0 likes
  • Premium 3 Month Trial
    Premium family
    Subscription
  • 660 Views
  • 1 replies
  • 0 likes

Superuser Contribution He pagado premium y no funciona

Hola a todos/as, acabo de registrarme en Spotify y he pagado la oferta de 3 meses de premium por 0,99€, y además lo he pagado dos veces porque la primera no me funcionaba. Ahora mismo sigue sin funcionarme, y mi cuenta sigue apareciendo como "Spotify...

  • Newbie
  • Hola a todos/as, acabo de registrarme en Spotify y he pagado la oferta de 3 meses de premium por 0,99€, y además lo he pagado dos veces porque la primera no me funcionaba. Ahora mismo sigue sin funci...
  • lalopower08-MX
  • Newbie
  • 1823 Views
  • 2 replies
  • 0 likes
  • Premium
    Premium 3 Month Trial
  • 1823 Views
  • 2 replies
  • 0 likes

I paid but it doesn't work

hello , I'm beril from Turkey . I want to get a premium account. So I paid, but it doesn't work. I wrote all of my informations about my credit card. 1-2 minutes later a message came from my credit card. There is a code to access. I wrote the code bu...

  • Newbie
  • hello , I'm beril from Turkey . I want to get a premium account. So I paid, but it doesn't work. I wrote all of my informations about my credit card. 1-2 minutes later a message came from my credit c...
  • 185 Views
  • 0 replies
  • 0 likes
  • Help
    Premium
    Premium 3 Month Trial
    SPOTIFY READ THIS
  • 185 Views
  • 0 replies
  • 0 likes

PREMIUM FOR 3 MONTHS / PREMIUM POR 3 MESES

I started my 3 months for 9 pesos about a week ago , but today when I tried to open the app I was suddenly in the free version , Ive seen a lot of people with the same problem , If someone knows what to do , please let me know. Im in the right accoun...

  • Newbie
  • I started my 3 months for 9 pesos about a week ago , but today when I tried to open the app I was suddenly in the free version , Ive seen a lot of people with the same problem , If someone knows what...
  • Rikrdorc26
  • Casual Listener
  • 247 Views
  • 2 replies
  • 1 likes
  • Premium
    Premium 3 Month Trial
  • 247 Views
  • 2 replies
  • 1 likes

Superuser Contribution spotify premium - WONT WORK

i have a visa debit card with enough money for the subscription and i am putting in the correct information to create a premium spotify account but everytime i try it comes up with 'invalid credit card number'.

  • Newbie
  • i have a visa debit card with enough money for the subscription and i am putting in the correct information to create a premium spotify account but everytime i try it comes up with 'invalid credit ca...
  • MonicaM_Bogota
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium 3 Month Trial
  • 228 Views
  • 1 replies
  • 0 likes

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