Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Premium for Family

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 10442 Views
  • 24 replies
  • 2 likes
  • 10442 Views
  • 24 replies
  • 2 likes

Superuser Contribution Top up Audiobooks Hours

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

  • Regular
  • We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the f...
  • Kellzimm
  • Visitor
  • 41443 Views
  • 59 replies
  • 8 likes
  • Premium for Family
  • 41443 Views
  • 59 replies
  • 8 likes

Superuser Contribution can not do payment through grameenphone mobile phone in Bangladesh.

[external link removed by Mod] Plan Premium CountryBangladesh Device android Samsung a15 Operating System Android My Question or Issuecan not do payment through grameenphone mobile phone in Bangladesh.

  • Casual Listener
  • [external link removed by Mod] Plan Premium Country Bangladesh   Device android Samsung a15 Operating System Android   My Question or Issue can not do payment through ...
  • OscarDC
  • Moderator
  • 317 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 317 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Подписка премиум для двоих не работает на втором устройстве.

PlanPremium DuoCountryPolandDeviceiPhone 11 proOperating SystemiOS My Question or IssueПри подписке премиум для двоих была выслана ссылка-приглашение для моей девушки. Она его приняла, все по инструкции. У нее в профиле на сайте и у меня в профиле ви...

  • Casual Listener
  •   Plan Premium Duo Country Poland Device iPhone 11 pro Operating System iOS   My Question or Issue При подписке премиум для двоих была выслана ссылка-приглашение для моей девушки...
  • TottiProsto12
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't join Family Mix

Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1 My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't sure what this meant as I thought I was already part of my Family Mix. I click...

  • Visitor
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1   My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't ...
  • Charly13
  • Newbie
  • 11727 Views
  • 31 replies
  • 6 likes
  • Premium for Family
  • 11727 Views
  • 31 replies
  • 6 likes

Premium family not activated

I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund

  • Casual Listener
  • I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund 
  • Billy-J
  • Spotify Star
  • 567 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 567 Views
  • 5 replies
  • 1 likes

Switching from yearly subscription to family plan

Hello,I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country).I would like to know if there's a way I can upgrade to our family's joint plan witho...

  • Visitor
  • Hello, I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country). I would like to know if there...
  • osornios
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
    Premium for Family
  • 425 Views
  • 1 replies
  • 0 likes

Family being removed from Family Premium on regular basis

PlanPremium for Family CountryUSA My Question or IssueHi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correct the issue. They have no problems re-joining when I send a new invite link AGAIN a...

  • Newbie
  • Plan Premium for Family   Country USA     My Question or Issue Hi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correc...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family invitations don't work

PlanFree/PremiumCountry SwedenDevice(iPhone 8, iPhone 7, iPhone 6Operating System(iOS 12) My Question or Issue My kids, who fulfil the criteria for Premium for Family, got kicked out of the plan and downgraded to "Free". When I try to re-invite them,...

image1.jpeg image2.jpeg
  • Casual Listener
  • Plan Free/Premium Country  Sweden Device (iPhone 8, iPhone 7, iPhone 6 Operating System (iOS 12)   My Question or Issue  My kids, who fulfil the criteria for Premium for Fami...
  • Jemi
  • Spotify Legend
  • 1434 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1434 Views
  • 3 replies
  • 0 likes