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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61519 Views
  • 25 replies
  • 5 likes
  • 61519 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36695 Views
  • 19 replies
  • 2 likes
  • 36695 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28004 Views
  • 16 replies
  • 3 likes
  • 28004 Views
  • 16 replies
  • 3 likes

Solved!! Premium not working

PlanSubscribed to premium but not workingCountryIndiaDevice(Huawei Y9, Lenovo IdeaPad)Operating System(Android, Windows 11) My Question or IssueI subscribed to premium mini a few hours ago but no changes are reflected on my account. I paid the requir...

  • Casual Listener
  • Plan Subscribed to premium but not working Country India Device (Huawei Y9, Lenovo IdeaPad) Operating System (Android, Windows 11)   My Question or Issue I subscribed to premium mini a...
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 4 replies
  • 0 likes
  • Premium not working
  • 159 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Transaction Failed

PlanFree/PremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI am trying to pay for the Premium plan but I keep getting same the error. I've have tried clearing my cache, different devices, different browsers, different car...

  • Casual Listener
  •   Plan Free/Premium Country USA Device iPhone 11 Operating System iOS 13.4.1   My Question or Issue I am trying to pay for the Premium plan but I keep getting same the error. I'v...
  • KKV
  • Visitor
  • 349 Views
  • 3 replies
  • 0 likes
  • Premium not working
  • 349 Views
  • 3 replies
  • 0 likes

I’ve paid for my Premium membership but I’m on Free version

Hello. I’ve been a Spotify Premium user for over 10 months. This month, on September 4th, 2018 I got a receipt verification mail from Spotify saying that my payment has been accepted. I pay from an online credit card and I can also see that my Premiu...

  • Newbie
  • Hello. I’ve been a Spotify Premium user for over 10 months. This month, on September 4th, 2018 I got a receipt verification mail from Spotify saying that my payment has been accepted. I pay from an o...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Premium doesn't work anymore
    Premium not working
    Premium payment problem
    Premium problem with pay
    premium subscription
  • 394 Views
  • 1 replies
  • 0 likes

Mobile carrier said spotify charged me with 0 after I applied for free trial.

PlanFreeCountry PhilippinesDeviceSamsung S5Operating SystemAndroid Jellybean I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was charged by Spotify. When I got back to the app, it still says that I am on Spot...

  • Casual Listener
  • Plan Free Country  Philippines Device Samsung S5 Operating System Android Jellybean   I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was ...
  • Billy-J
  • Spotify Star
  • 660 Views
  • 5 replies
  • 0 likes
  • Account subscription
    Premium not working
  • 660 Views
  • 5 replies
  • 0 likes

Solved!! 60 days of Premium for free doesn't work

Spotify sended me an email that a gift 60 days of premium, so I already enter my credit card information, but still my account free subscription, looked for subscription and still free, I tried to log out and reinstalling it but it shows the same pro...

  • Casual Listener
  • Spotify sended me an email that a gift 60 days of premium, so I already enter my credit card information, but still my account free subscription, looked for subscription and still free, I tried to lo...
  • Luke
  • Spotify Star
  • 583 Views
  • 5 replies
  • 0 likes
  • Premium not working
    Premium.
  • 583 Views
  • 5 replies
  • 0 likes