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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5185 Views
  • 23 replies
  • 2 likes
  • 5185 Views
  • 23 replies
  • 2 likes

Need a response - Family Premium problem

I have posted twice already with no response to my problem. After starting the Family Premium plan, my family members are not all able to use it, even after accepting the invitation. It is still showing that they are in the FREE subscription. I was b...

  • Casual Listener
  • I have posted twice already with no response to my problem. After starting the Family Premium plan, my family members are not all able to use it, even after accepting the invitation. It is still s...
  • JamesHelps
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • contact
    Family Plan
    Help
    Premium
    response needed
    Subscription
  • 370 Views
  • 1 replies
  • 0 likes

premium renew enquiry

i had just paid for the $0.99 spotify premium and it said that i will have to pay $9.90 3 months later, so will they charge me?? but after 3 months i would like to not renew so how i do i stop it from renewing because i don't want to pay for it. ps i...

  • Casual Listener
  • i had just paid for the $0.99 spotify premium and it said that i will have to pay $9.90 3 months later, so will they charge me?? but after 3 months i would like to not renew so how i do i stop it f...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

PREMIUM FOR 3 MONTHS / PREMIUM POR 3 MESES

I started my 3 months for 9 pesos about a week ago , but today when I tried to open the app I was suddenly in the free version , Ive seen a lot of people with the same problem , If someone knows what to do , please let me know. Im in the right accoun...

  • Newbie
  • ...hat to do , please let me know. Im in the right account and Ive already log off , and logg in . Idk what else to do . Comence la version premium por 3 meses por 9 pesos hace como una semana . pero h...
  • Rikrdorc26
  • Casual Listener
  • 336 Views
  • 2 replies
  • 1 likes
  • Premium
    Premium 3 Month Trial
  • 336 Views
  • 2 replies
  • 1 likes

Solved!! issue with premium account

Hi, i created my spotify account 2 days ago using an email address and password ( i didnt use my facebook account). I bought the premium subscription ( 0.99 for 3 months). payment has gone through (according to credit card) but i have 3 issues: 1)whe...

  • Visitor
  • Hi, i created my spotify account 2 days ago using an email address and password ( i didnt use my facebook account). I bought the premium subscription ( 0.99 for 3 months). payment has gone through (a...
  • OptimuzKrice
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Subscription on wrong account

Basically I bought premium for my facebook account and not the one I regularly use. I tried to connect the two, an error message pops up. So yea help? Please.

  • Casual Listener
  • Basically I bought premium for my facebook account and not the one I regularly use. I tried to connect the two, an error message pops up. So yea help? Please.  
  • osornios
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Spotify Premium changed to Free - why?

Hello. I've had Premium-account and during my London holiday 2.-5.6.2017 my account has changed to Free-account. I wonder why. I have done nothing.I got an email saying there is a problem in payment. My credit card is totally okay so what might be th...

  • Newbie
  • Hello. I've had Premium-account and during my London holiday 2.-5.6.2017 my account has changed to Free-account. I wonder why. I have done nothing. I got an email saying there is a p...
  • osornios
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento dublicado

Mudei a forma de magamento mas quando estava concluindo a internet caiu , o pagamento no cartao mas o spotify nao reconheceu , ai tive que fazer novamente ai o spotify cobrou navamente , agora estou com duas cobrança no cartao .. ai vem a pergundo co...

  • Newbie
  • Mudei a forma de magamento mas quando estava concluindo a internet caiu , o pagamento no cartao mas o spotify nao reconheceu , ai tive que fazer novamente ai o spotify cobrou navamente , agora estou ...
  • Erika
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con Premium 0.99€

Buenas, estoy intentando comprar Spotify Premium via PayPal, pero cada vez que meto mis datos (contraseña correo...) me sale la ventana de Aceptar y Pagar, obiamente pulso pero vuelve a la pagina principal de compra. Llevo varios dias y no se arregla...

  • Casual Listener
  • Buenas, estoy intentando comprar Spotify Premium via PayPal, pero cada vez que meto mis datos (contraseña correo...) me sale la ventana de Aceptar y Pagar, obiamente pulso pero vuelve a la pagina p...
  • Erika
  • Roadie
  • 249 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 249 Views
  • 3 replies
  • 0 likes

Problem logging in with Vodafone Premium

Having an issue when I apply the Vodafone premium account. I previously had vodafone premium when they screwed something up so I had to redo but now getting this error (see attached screenshot)

  • Casual Listener
  • Having an issue when I apply the Vodafone premium account. I previously had vodafone premium when they screwed something up so I had to redo but now getting this error (see attached screenshot)  
  • osornios
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 310 Views
  • 1 replies
  • 0 likes

Pay premium, but can't use it

Hey guys,As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the advertisement again and so on. Why? Make no difference I tri...

  • Newbie
  • Hey guys, As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the adverti...
  • osornios
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 389 Views
  • 1 replies
  • 0 likes

Offline songs disappear if not connected to internet on the first of the month?

Not sure if anyone has had this issue...but I'm in the military and go out on a ship for a long time. Last time I downloaded a bunch of offline songs, CRITICAL to remaining sane while on the ocean for a while. But on the first of the month (like May ...

  • Newbie
  • ...or a while. But on the first of the month (like May 1st) all the songs undownloaded...maybe because Spotify could not recognize I was paying for premium since there's no internet in the middle of the o...
  • Maxim
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • dissappear
    Offline Content
    Premium
  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Help!! Premium to Family Plan

My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change? Thanks a lot Gaston (Argentina)

  • Newbie
  • My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change?   Thanks a...
  • Maxim
  • Spotify Star
  • 928 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Help
    Premium
  • 928 Views
  • 1 replies
  • 0 likes

Solved!! SPOTIFY PREMIUM: HOW MANY SEASONS AT THE SAME TIME CAN I HAVE?

Please, i need to know, how many persons can have an active season at the same time with spotify premium, or, whit the same account, how many devices can reproduce at the same time...

  • Casual Listener
  • Please, i need to know, how many persons can have an active season at the same time with spotify premium, or, whit the same account, how many devices can reproduce at the same time...
  • abrahamelco
  • Casual Listener
  • 739 Views
  • 2 replies
  • 0 likes
  • b
    Premium
  • 739 Views
  • 2 replies
  • 0 likes

Connect Spotify to Rogers account

With my shared plan with Rogers I'm supposed to have Premium Spotify for free for 2 years. I am having a hard time getting the premium hooked up right now it says free. Everytime I try to hook up the premium it asked me to put in a credit card. But I...

  • Casual Listener
  • With my shared plan with Rogers I'm supposed to have Premium Spotify for free for 2 years. I am having a hard time getting the premium hooked up right now it says free. Everytime I try to hook up t...
  • crxunch
  • Newbie
  • 4881 Views
  • 24 replies
  • 8 likes
  • Premium
  • 4881 Views
  • 24 replies
  • 8 likes

Solved!! cancel vodafone spotify and join family premium

hi all, this will probably sound like a confusing topic, but ill try my best to explain: so i canceled my Vodafone premium subscription and it was meant to end on the 24/4. i want to join Spotify directly and accept an invite for a family package, bu...

  • Regular
  • hi all,   this will probably sound like a confusing topic, but ill try my best to explain:   so i canceled my Vodafone premium subscription and it was meant to end on the 24/4. i w...
  • MattSuda
  • Spotify Star
  • 1420 Views
  • 1 replies
  • 0 likes
  • invite
    Premium
    Spotify
    vodafone
  • 1420 Views
  • 1 replies
  • 0 likes

Falha no Upgrade para conta Premium

Tenho o comprovante de pagamento da conta Premium, mas meu perfil continua mais de 05 dias.

  • Casual Listener
  • Tenho o comprovante de pagamento da conta Premium, mas meu perfil continua mais de 05 dias.
  • Bittencourt
  • Spotify Star
  • 897 Views
  • 11 replies
  • 0 likes
  • conta
    falha
    Premium
    upgrade
  • 897 Views
  • 11 replies
  • 0 likes

Premium

Hi guys! I've got a question and I'm pretty sure that you've got the answer I wanna buy premium subscription. I live in Netherlands but from time to time I also go home to Poland and I wanna listen to music there too! My question is, if I buy premium...

  • Newbie
  • Hi guys! I've got a question and I'm pretty sure that you've got the answer 😇 I wanna buy premium subscription. I live in Netherlands but from time to time I also go home to Poland and I wanna l...
  • MattSuda
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium payment
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swapping Countries only allowed Premium Family...

Hey Guys, I've just moved from Aussie to NZ and I am now trying to swap my payment details over to my NZ bank. I've been going through the normal steps of swapping payment details and country (not the first time I have done this) but all it is allowi...

  • Casual Listener
  • ...nd country (not the first time I have done this) but all it is allowing me to do is take Spotify Premium Family rather than just Spotify Premium.   Just wondering if anyone has had the same i...
  • Guest20
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • Premium
  • 416 Views
  • 2 replies
  • 0 likes

Some songs disappeared once joining premium

Hello, I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan).This morning I started the free Premium Trial, with a Japanese credit card. After I started the trial, many of my songs became unavailable, by my unders...

  • Visitor
  • Hello,   I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan). This morning I started the free Premium Trial, with a Japanese credit card.   A...
  • Henrii3
  • Gig Goer
  • 246 Views
  • 3 replies
  • 0 likes
  • Premium
  • 246 Views
  • 3 replies
  • 0 likes

Paused Premium

I have premium, today ive veen listening in offline mode, as i was changing back to the normal "Mode" a message came up saying that my "Premium has been Paused " so now i cant listen to any musik in the library or search for mew musik nothing works, ...

  • Casual Listener
  • I have premium, today ive veen listening in offline mode, as i was changing back to the normal "Mode" a message came up saying that my "Premium has been Paused " so now i cant listen to any musik i...
  • Kapitalz
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • Premium
  • 248 Views
  • 2 replies
  • 0 likes