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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4856 Views
  • 23 replies
  • 2 likes
  • 4856 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium: can't change country/payment method (already tried everything in this forum)

Plan: PremiumCountry: Cyprus Device: Macbook Pro, IphoneOperating System: IOS Did you test incognito mode?YES, already tested every solution that is posted in this forum. My Question or IssueHello, I'm a Spotify Premium customer and I need to change ...

  • Casual Listener
  •   Plan: Premium Country: Cyprus   Device: Macbook Pro, Iphone Operating System: IOS   Did you test incognito mode? YES, already tested every solution that is posted in t...
  • Jeremy
  • Spotify
  • 490 Views
  • 2 replies
  • 0 likes
  • Premium
    Unsolved
  • 490 Views
  • 2 replies
  • 0 likes

Superuser Contribution Free premium trial not working

Hi,I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student subscription. It has been more than 24 hours however and I s...

  • Newbie
  • Hi, I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student s...
  • Jeremy
  • Spotify
  • 1170 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 1170 Views
  • 1 replies
  • 0 likes

Premium vs Standard

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • Premium
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Not Working

I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the picture attached below. I have followed the instruction...

  • Regular
  • I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the p...
  • Alex
  • Spotify Legend
  • 54098 Views
  • 33 replies
  • 9 likes
  • Account
    Premium
    Subscription
  • 54098 Views
  • 33 replies
  • 9 likes

Superuser Contribution Annoying Pop Up Notifications on Android on Premium

PlanPremiumCountryUKDeviceHonor 9Operating SystemAndroid My Question or IssueMy issue is that in the past two days I've been presented with a spotify pop-up advertisement on my in app.The most recent one said something to the effect of "never miss an...

  • Roadie
  • Plan Premium Country UK Device Honor 9 Operating System Android   My Question or Issue My issue is that in the past two days I've been presented with a spotify pop-up advertisement o...
  • Alex
  • Spotify Legend
  • 863 Views
  • 1 replies
  • 0 likes
  • Notifications
    Premium
  • 863 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No payment confirmation email

CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...

  • Casual Listener
  • Country Brazil   My Question or Issue   English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a w...
  • Alex
  • Spotify Legend
  • 707 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 707 Views
  • 4 replies
  • 0 likes

Premium Duo Page is not appearing

PlanPremium Duo CountryIndia DeviceDesktop PC Operating SystemWindows 10 My Question or Issue I've recently changed from Premium to Premium Duo. I can see that the invoice has also been generated. I'm not able to see the Duo page to add Family Member...

  • Casual Listener
  • Plan Premium Duo   Country India   Device Desktop PC   Operating System Windows 10   My Question or Issue   I've recently changed from Premium to Premium Duo. I...
  • Maxim
  • Spotify Star
  • 587 Views
  • 5 replies
  • 0 likes
  • Duo
    eligible
    Premium
    Switch
  • 587 Views
  • 5 replies
  • 0 likes

Solved!! After applying 12 month gift card says "Subscribe to keep the tunes flowing"

I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...

  • Casual Listener
  • I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday. I purchased a 12 month premium gift card and applied t...
  • Maxim
  • Spotify Star
  • 1227 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1227 Views
  • 4 replies
  • 0 likes

CIS Region Subscriptions and Prices

I'm a resident of Armenia and only have payment options available that are Armenian. I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country is no better economically than the latter, let alone that I ...

  • Newbie
  • ...artner to have premium at the same time, since I can't even get Duo here.   Is a price and subscription revision for such economically backwards places going to ever take place, as I'd love to u...
  • Maxim
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
    Price
    region
  • 433 Views
  • 1 replies
  • 0 likes

Solved!! Changing countries while on an annual subscription

My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to the US in 3 months. Would he be able to continue us...

  • Newbie
  • My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving t...
  • Luke
  • Spotify Star
  • 712 Views
  • 1 replies
  • 0 likes
  • canada
    Gift Card
    moving
    Premium
    US
  • 712 Views
  • 1 replies
  • 0 likes

Why I am seeing fullpage banners being a paid customer?

PlanPremiumCountryMaltaDeviceRedmi k20 ProOperating SystemAndroid My Question or IssueWhy, even being a paid customer, each and every time I open the app, I receive a fullpage banner with some random ads? I pay for premium because of the ads, and now...

  • Newbie
  • Plan Premium Country Malta Device Redmi k20 Pro Operating System Android   My Question or Issue Why, even being a paid customer, each and every time I open the app, I receive a f...
  • Billy-J
  • Spotify Star
  • 554 Views
  • 1 replies
  • 0 likes
  • banner
    fullpage
    Premium
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium. Why am I still getting promotional playlists in my face?

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS11 My Question or IssueI pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get promotional playlist notifications? I thought I paid to keep peoples marketing budg...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 8 Operating System iOS11   My Question or Issue I pay monthly for Spotify Premium so I not longer get advertisements. Why do I still g...
  • Jeremy
  • Spotify
  • 741 Views
  • 4 replies
  • 2 likes
  • Premium
  • 741 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify premium 3 month trial

PlanFreeCountryUSADeviceiPhone 8 PlusOperating SystemiOS 14 My Question or IssueSo I’ve been wanting premium for a little bit now, and decided to get the first 3 months free. However it claims that I have already used a free trial. I even tried using...

  • Visitor
  • Plan Free Country USA Device iPhone 8 Plus Operating System iOS 14   My Question or Issue So I’ve been wanting premium for a little bit now, and decided to get the first 3 months free....
  • Mihail
  • Spotify Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • Premium
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...
  • Eni
  • Moderator
  • 901 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 901 Views
  • 1 replies
  • 0 likes

Solved!! Can't pay for premium

I've tried to upgrade to premium, but it won't go to the payment details. It will go to your plan and that is it...nothing else I've tried clearing my cacheI've tried incognito modeI've tried different browsersI tried doing it on my phone Just shows ...

  • Casual Listener
  • I've tried to upgrade to premium, but it won't go to the payment details. It will go to your plan and that is it...nothing else   I've tried clearing my cache I've tried incognito mode I...
  • Billy-J
  • Spotify Star
  • 531 Views
  • 3 replies
  • 0 likes
  • Premium
  • 531 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't buy Premium Duo

PlanFreeCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI tried to buy Premium Duo but I got an error message saying : "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." And when I tried any othe...

  • Casual Listener
  • Plan Free Country Canada Device PC Operating System Windows 10   My Question or Issue I tried to buy Premium Duo but I got an error message saying : "Sorry, you are not eligible for t...
  • Eni
  • Moderator
  • 1323 Views
  • 7 replies
  • 0 likes
  • Premium
  • 1323 Views
  • 7 replies
  • 0 likes

Superuser Contribution Subscription issues

PlanPremiumCountryRussiaMy Question or IssueI bought a family subscription for 269 rubles, but for some reason I bought a single one for 169 rubles. Can I somehow cancel a single subscription, return the money and buy a family one, or can pay extra f...

  • Newbie
  • Plan Premium Country Russia My Question or Issue I bought a family subscription for 269 rubles, but for some reason I bought a single one for 169 rubles. Can I somehow cancel a single s...
  • Jeremy
  • Spotify
  • 596 Views
  • 1 replies
  • 0 likes
  • Premium
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot switch to Premium Duo

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Note 9Operating SystemAndroid My Question or IssueHi All I have cancelled my premium subscription because i want to switch to Premium Duo. When i try to register for Premium Duo - i click on debit ca...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung Galaxy Note 9 Operating System Android   My Question or Issue Hi All   I have cancelled my premium subscription because i want t...
  • Jeremy
  • Spotify
  • 532 Views
  • 1 replies
  • 0 likes
  • Premium
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puede canjear mi tarjeta de regalo

Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen.PlanFreePaisMexicoDispositivoLaptop y Nokia 3.1 PlusSOWindows 10 y Android 10

  • Newbie
  • Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen. Plan Free Pais Mexico Dispositivo Laptop y Nokia 3.1 Plus SO ...
  • Xenia
  • Moderator
  • 706 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscribtion
    Suscripción
    trouble
  • 706 Views
  • 3 replies
  • 0 likes

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  • Casual Listener
  • .
  • Billy-J
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • fees
    Payment
    Premium
  • 405 Views
  • 1 replies
  • 0 likes