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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5185 Views
  • 23 replies
  • 2 likes
  • 5185 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account

PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free  

  • Newbie
  • Plan Premium Country India Device iPhone X Operating System iOS 14.4   My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free    
  • Eni
  • Moderator
  • 578 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Premium
    Subscription
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged today

PlanPremiumCountryEcuador DeviceHuawei Y9 PrimeOperating SystemAndroid My Question or IssueI woke up this morning and found out Spotify had emailed me because there was an issue with my method of payment, but they charged me minutes later the monthly...

  • Casual Listener
  • Plan Premium Country Ecuador  Device Huawei Y9 Prime Operating System Android   My Question or Issue I woke up this morning and found out Spotify had emailed me because there w...
  • Tygs
  • Casual Listener
  • 543 Views
  • 6 replies
  • 0 likes
  • Premium
  • 543 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify Premium Duo Payment Problem

PlanFree/PremiumCountryGreeceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Huawei Y7 Prime 2020Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 8.0.0 My Question or IssueI received a notification regarding my premium payment....

  • Casual Listener
  • Plan Free/Premium Country Greece Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Huawei Y7 Prime 2020 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 8.0.0...
  • Jeremy
  • Spotify Legend
  • 472 Views
  • 2 replies
  • 0 likes
  • Premium
  • 472 Views
  • 2 replies
  • 0 likes

Estorno de pagamento

Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90 Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 meses, eu nao selecionei essa opção . Solicito o estorno do val...

  • Newbie
  • Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90  Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 m...
  • OneByBoo
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • Premium
  • 411 Views
  • 1 replies
  • 0 likes

My Premium is renewed but I am receiving a message that will expire in a few days

I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will expire in a few days ... I must ignore the message? Or...

  • Casual Listener
  • I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will e...
  • osornios
  • Spotify Star
  • 647 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 647 Views
  • 1 replies
  • 0 likes

How to upgrade my plan to family from duo?

PlanPremium (Duo)CountryUruguay My Question or IssueHow can I go from the duo plan to the family plan?

  • Regular
  • Plan Premium (Duo) Country Uruguay   My Question or Issue How can I go from the duo plan to the family plan?
  • Bittencourt
  • Spotify Star
  • 1028 Views
  • 9 replies
  • 0 likes
  • Duo
    Premium
  • 1028 Views
  • 9 replies
  • 0 likes

Superuser Contribution Vodafone to Spotify Duo

My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify Accounts to a Premium Duo plan. I am aware that we can not ...

  • Visitor
  • My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify A...
  • joldknow1
  • Visitor
  • 1485 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1485 Views
  • 2 replies
  • 0 likes

Superuser Contribution Yearly payment option for spotify premium

Dear Spotify community, I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me know how to access my yearly plan. Plan: PremiumCountry: Greec...

  • Casual Listener
  • Dear Spotify community,   I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me k...
  • Eni
  • Moderator
  • 830 Views
  • 3 replies
  • 0 likes
  • Annual subscription
    Premium
  • 830 Views
  • 3 replies
  • 0 likes

Why advertising?

PlanPremium DuoCountryParaguayDeviceiPhone 8, PC, XiaomiOperating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have spotify premium duo but is there advertising on both accounts? Why advertising?

  • Visitor
  • Plan Premium Duo Country Paraguay Device iPhone 8, PC, Xiaomi Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue I have spotify premium duo but is there a...
  • Billy-J
  • Spotify Star
  • 857 Views
  • 1 replies
  • 0 likes
  • Premium
  • 857 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription while abroad

I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India. PlanPremium for Family My Question or IssueCan I and my family still use the premium family plan? Is there any b...

  • Visitor
  • I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India.   Plan Premium for Family   My Question or I...
  • Eni
  • Moderator
  • 815 Views
  • 1 replies
  • 0 likes
  • Premium
    Spotify
  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid

PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...

  • Newbie
  • Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10)   My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Premium...
  • Eni
  • Moderator
  • 540 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    prepaid
    Subscriptions
  • 540 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify said I have used the premium travel when I have not

PlanFree/PremiumCountryOmanDevice(Huawei P30)Operating System(Android) My Question or IssueI thought I would buy spotify premium since they were heavily advertising their 3-month free trial. But when I tried to sign up, it said that I had already use...

  • Newbie
  • Plan Free/Premium Country Oman Device (Huawei P30) Operating System (Android)   My Question or Issue I thought I would buy spotify premium since they were heavily advertising their 3...
  • Jeremy
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • free trial
    Premium
  • 407 Views
  • 1 replies
  • 0 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

  • Visitor
  • I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it s...
  • Billy-J
  • Spotify Star
  • 10263 Views
  • 3 replies
  • 0 likes
  • canada
    ecard
    Gift Card
    Premium
    Spotify
  • 10263 Views
  • 3 replies
  • 0 likes

Can't cancel Premium trial which ends tomorrow. Trying to avoid being charged

Planpremium duo trialCountry- USA DeviceiPhone Xr & MacBook air My Question or IssueI've been trying to cancel my premium subscription for the past hour and i keep getting an "oops, something went wrong. try again" when it gets directed to the next p...

  • Visitor
  •   Plan premium duo trial Country- USA   Device iPhone Xr & MacBook air      My Question or Issue I've been trying to cancel my premium subscription for the p...
  • Billy-J
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento na troca de plano

Olá, Tenho uma assinatura Premium individual e quero mudar para o Plano Família, minha dúvida é: a cobrança desse mês já foi feita no meu cartão, trocando o plano virá uma segunda cobrança ou o valor do novo plano virá à partir do próximo mês? Como f...

  • Newbie
  • Olá,   Tenho uma assinatura Premium individual e quero mudar para o Plano Família, minha dúvida é: a cobrança desse mês já foi feita no meu cartão, trocando o plano virá uma segunda cobrança o...
  • OneByBoo
  • Roadie
  • 609 Views
  • 1 replies
  • 0 likes
  • cobrança
    Famil Plan
    Premium
  • 609 Views
  • 1 replies
  • 0 likes

Plan changed without my knowledge--what next?

PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...

  • Newbie
  • Plan Student Premium w Headspace --> Premium w Headspace Country UK   Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14)   My Question or Issue My plan changed f...
  • Billy-J
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Student
    student premium
  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't link a card - Не могу привязать карту (Казахстан)

PlanFree (trying to purchase Premium)CountryKazakhstanDeviceiPhone SEOperating SystemiOS 13, Windows 10 My Question or IssueHello. Faced a problem - I can not pay for the subscription.After downloading the application, I went through a trial period o...

  • Visitor
  • Plan Free (trying to purchase Premium) Country Kazakhstan Device iPhone SE Operating System iOS 13, Windows 10   My Question or Issue Hello. Faced a problem - I can not pay for the s...
  • Ivan
  • Spotify Legend
  • 4400 Views
  • 5 replies
  • 2 likes
  • kaspi
    kazakhstan
    Premium
    sber
  • 4400 Views
  • 5 replies
  • 2 likes

[PRICING][PLANS]Prepaid Premium already running. What happens if I buy prepaid for another year?

Helpful Information as below: PlanPremiumCountryIndiaDeviceXiaomi MI A2, Windows PCOperating SystemAndroid 10, Windows 10 My Question or IssueHi Spotify Community, I have a prepaid subscription for a year currently running. The duration of the plan i...

  • Visitor
  • Helpful Information as below:   Plan Premium Country India Device Xiaomi MI A2, Windows PC Operating System Android 10, Windows 10   My Question or Issue Hi Spotify C...
  • Billy-J
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • india
    Premium
    prepaid
    Prepaid premium
    yearly
  • 463 Views
  • 1 replies
  • 0 likes

Wrong website

The duo premium card payment is wrong for the malaysia..this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MYit will bring u to spotify mobile payment not the card paymentbut my friend with the free 1 month trial can pay using card fo...

  • Regular
  • The duo premium card payment is wrong for the malaysia.. this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it will bring u to spotify mobile payment not the card payment b...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 1 likes
  • Premium
  • 344 Views
  • 1 replies
  • 1 likes

Can I get refund?

PlanPremiumCountryCzech RepublicDeviceMore different devicesOperating SystemAndroid and Windows 10 My Question or IssueHello, I have an issue.I have written it before, but it shows me Error, so I don´t know if my question is here or not. Anyway... I ...

  • Visitor
  • Plan Premium Country Czech Republic Device More different devices Operating System Android and Windows 10   My Question or Issue Hello, I have an issue. I have written it before, b...
  • Jose_M
  • Spotify Star
  • 1256 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1256 Views
  • 1 replies
  • 0 likes