Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 40665 Views
- 20 replies
- 1 likes
- 40665 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5186 Views
- 23 replies
- 2 likes
- 5186 Views
- 23 replies
- 2 likes
Solved!!Superuser Contribution Upgrade to premium family
PlanPremiumCountryIndia My Question or IssueI just upgraded my account to family premium but cannot add my family members.Does it take time for an account to upgrade?
- Plan Premium Country India My Question or Issue I just upgraded my account to family premium but cannot add my family members. Does it take time for an account to upgrade?
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- Moderator
- 616 Views
- 6 replies
- 0 likes
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AccountPremiumSubscription
- 616 Views
- 6 replies
- 0 likes
Superuser Contribution I have bought Samsung S20+ but can't redeem 6 month promotion
PlanFree/PremiumCountry: United States Device(Samsung Galaxy S20+) My Question or IssueI am using my app to activate 6 month premium for Samsung via my new phone, whenever i press "Try 6 Months Free" it opens up another screen, where it says. Unable ...
- Plan Free/Premium Country: United States Device (Samsung Galaxy S20+) My Question or Issue I am using my app to activate 6 month premium for Samsung via my new phone, w...
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- Spotify Legend
- 2151 Views
- 3 replies
- 0 likes
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AccountPremium
- 2151 Views
- 3 replies
- 0 likes
Changed Subscription, not Showing
I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and subscribed. However, my account page still shows a Famil...
- I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and s...
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- Community Legend
- 316 Views
- 1 replies
- 0 likes
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AccountOtherPremiumSubscription
- 316 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution UK Samsung A51 6 Month premium no option only 3 month trial
Just received my new phone, part of the package is 6 months free premium, I can only find 3 months trial version. I've reinstalled the app but no change. The mobile phone company states its spotify issue not them. Spotify cares on twitter not respond...
- Just received my new phone, part of the package is 6 months free premium, I can only find 3 months trial version. I've reinstalled the app but no change. The mobile phone company states its spotify i...
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- Casual Listener
- 941 Views
- 4 replies
- 0 likes
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Premium
- 941 Views
- 4 replies
- 0 likes
Solved!! Unable to activate/redeem Spotify Premium Account
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 622 Views
- 1 replies
- 0 likes
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AccountPremium
- 622 Views
- 1 replies
- 0 likes
Unable to sign up for Premium trial
PlanFreeCountryCanadaDeviceSamsung Galaxy S8, HP laptopOperating SystemAndroid 9, Windows 10 My Question or IssueHi there, I am trying to sign up for the Premium (individual) account on Spotify but am unable to do so. When I click on the "Get 3 Month...
- Plan Free Country Canada Device Samsung Galaxy S8, HP laptop Operating System Android 9, Windows 10 My Question or Issue Hi there, I am trying to sign up for the Premium (i...
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- Roadie
- 528 Views
- 1 replies
- 0 likes
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PremiumsomethingTrial
- 528 Views
- 1 replies
- 0 likes
Solved!! My dad has spotify free but can skip everything
My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why this has happened? Country Australia DeviceIphone S...
- My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why ...
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- Community Legend
- 494 Views
- 1 replies
- 0 likes
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FreeGlitchPremium
- 494 Views
- 1 replies
- 0 likes
Cant use Hulu on different devices
Plan: Student + hulu and showtimeFree/Premium: premiumCountry: usa Device(iPhone 11 max pro) My Question or Issue I got my plan back in fall of 2018 and activated my Hulu subscription on my Macbook to my amazon fire stick. I was never given any accou...
- Plan: Student + hulu and showtime Free/Premium: premium Country: usa Device (iPhone 11 max pro) My Question or Issue I got my plan back in fall of 2018 and a...
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- Spotify Star
- 564 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 564 Views
- 1 replies
- 0 likes
Can't sign up for Premium Duo
PlanHad Free, want to sign up for Duo. CountryCanadaDeviceWindow laptopOperating System Windows 10 My Question or IssueEntered my cc info correctly and keep getting an error "Something went wrong. Try again"
- Plan Had Free, want to sign up for Duo. Country Canada Device Window laptop Operating System Windows 10 My Question or Issue Entered my cc info correctly and keep get...
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- Spotify Star
- 940 Views
- 1 replies
- 1 likes
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Premium
- 940 Views
- 1 replies
- 1 likes
Ampliar cuenta DUO a cuenta familiar
My Question or IssueNecesito ampliar mi recién adquirida cuenta DUO a una cuenta familiar pero no sé qué debo hacer para que no me cobren por las dos cuentas, pues eso le pasó a un conocido.
- My Question or Issue Necesito ampliar mi recién adquirida cuenta DUO a una cuenta familiar pero no sé qué debo hacer para que no me cobren por las dos cuentas, pues eso le pasó a un conocido.
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- Roadie
- 368 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 368 Views
- 1 replies
- 0 likes
Does 1-year subscription lose when I change country in payment?
I have a 1-year premium subscription. I'm about to move to another country so I have to update my payment to that country. But will I lose my 1-year subscription and be charged for a new one or will it be charged when my current subscription end?
- I have a 1-year premium subscription. I'm about to move to another country so I have to update my payment to that country. But will I lose my 1-year subscription and be charged for a new one or w...
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- Spotify Star
- 638 Views
- 1 replies
- 0 likes
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country changePremiumSubscription
- 638 Views
- 1 replies
- 0 likes
I can't do free upgrade (3months), my Spotify app automatically closes every time I try
PlanFreeCountryItalyDeviceTablet Huawei M2-801LOperating SystemAndroid 5.1.1 My Question or Issue
- Plan Free Country Italy Device Tablet Huawei M2-801L Operating System Android 5.1.1 My Question or Issue
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- Spotify Star
- 609 Views
- 1 replies
- 0 likes
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AccountFreePremium
- 609 Views
- 1 replies
- 0 likes
Advance Payment?
Hello, I currently have a Spotify account in Ireland, with payments from an Irish bank. I might be closing my account and moving out of the country in the next few weeks. Is there any way for me to pay for the next couple of months in advance so that...
- ...or me to pay for the next couple of months in advance so that I can continue to get premium? I might not have a bank account immediately when I move, so what options would I have? Thanks!
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- Spotify Star
- 1704 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 1704 Views
- 1 replies
- 0 likes
Can't get a Premium trial because I supposedly had had one already
So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and there too were no such records. I tried to get a tria...
- So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and t...
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- Spotify Star
- 266 Views
- 1 replies
- 0 likes
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PremiumTrial
- 266 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium not activated.
Paid for Spotify Premium with my UPI app. Still isn't reflecting on my accountI tried signing out, and even reinstalling, didn't help.
- Paid for Spotify Premium with my UPI app. Still isn't reflecting on my account I tried signing out, and even reinstalling, didn't help.
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- Not applicable
- 556 Views
- 2 replies
- 0 likes
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Google PayPremiumSpotifyUPI
- 556 Views
- 2 replies
- 0 likes
Will I get chargeback if I will not like Premium?
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(Iphone 7)Operating System(iOS 13) My Question or IssueWill I get chargeback if I will not like Premium?
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (Iphone 7) Operating System (iOS 1...
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- Spotify Star
- 402 Views
- 1 replies
- 0 likes
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chargebackHelpHelp Spotify!Premium
- 402 Views
- 1 replies
- 0 likes
Update payment method - Spotify prenium Individual unavailable
PlanPremium IndividualCountryFrance DeviceLG G6Operating SystemAndroid My Question or IssueI need to update my payment method but spotify won't let me choose the individual offer for 9.99€/month. It forces me to take the duo offer.
- Plan Premium Individual Country France Device LG G6 Operating System Android My Question or Issue I need to update my payment method but spotify won't let me choose the i...
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- Spotify Star
- 563 Views
- 1 replies
- 1 likes
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PremiumSubscription
- 563 Views
- 1 replies
- 1 likes
Superuser Contribution Double Charge
I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...
- ...hat´s happening? Plan: Premium Country: Paraguay Devices: iPhone X and Macbook Pro late 2016 Operating System: iOS 10
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- Spotify Legend
- 428 Views
- 1 replies
- 0 likes
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Credit CardfeesPremium
- 428 Views
- 1 replies
- 0 likes
Superuser Contribution Mobile payment yearly plan
PlanPremium YearlyCountryPhilipinesDeviceAndroid and ChromebookOperating SystemChrome OS My Question or IssueHi,I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it s...
- Plan Premium Yearly Country Philipines Device Android and Chromebook Operating System Chrome OS My Question or Issue Hi, I am in the Philipines and trying to purchase the y...
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- Moderator
- 958 Views
- 4 replies
- 0 likes
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MobilePaymentPremiumyearly
- 958 Views
- 4 replies
- 0 likes
Superuser Contribution My offline music will NOT play!
None of the below information PlanPremiumCountry South Africa DeviceSamsung Galaxy Grand Prime Pro Operating System Android My Question or IssueMy offline music will NOT play unless I have my data on. What is the point of paying premium subscription ...
- None of the below information Plan Premium Country South Africa Device Samsung Galaxy Grand Prime Pro Operating System Android My Q...
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- Moderator
- 397 Views
- 1 replies
- 1 likes
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Offline Music.PremiumSubscription
- 397 Views
- 1 replies
- 1 likes