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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5182 Views
  • 23 replies
  • 2 likes
  • 5182 Views
  • 23 replies
  • 2 likes

6 months free trial not counting

Hey y'all. I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new account and when I try to redeem another trial it says I have one a...

  • Visitor
  • Hey y'all.    I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new a...
  • OneByBoo
  • Roadie
  • 489 Views
  • 1 replies
  • 1 likes
  • Premium
    Trial
  • 489 Views
  • 1 replies
  • 1 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

  • Casual Listener
  • Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...
  • Emilia_8
  • Community Legend
  • 1004 Views
  • 5 replies
  • 0 likes
  • Premium
    Trial
  • 1004 Views
  • 5 replies
  • 0 likes

Solved!! Hulu and Spotify premium

My Question or IssueI recently had my credit card info compromised and while waiting for my new card to come in my Spotify bill was due. Since I was a couple days late my Hulu deal was lost. I was just wondering if I could somehow get that deal back ...

  • Casual Listener
  •     My Question or Issue I recently had my credit card info compromised and while waiting for my new card to come in my Spotify bill was due. Since I was a couple days late my Hulu deal ...
  • MikeMorales
  • Visitor
  • 2324 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2324 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution My premium membership only lasted 21 days, whats up with that?

PlanPremiumCountryMexicoDeviceWindows, Android. My Question or IssueI paid my premium account fee on 14/02/20 and ended on 06/03/2020, why did I only got 21 days of premium if I paid my month?

  • Newbie
  • Plan Premium Country Mexico Device Windows, Android.   My Question or Issue I paid my premium account fee on 14/02/20 and ended on 06/03/2020, why did I only got 21 days of premium...
  • Katerina
  • Spotify Legend
  • 538 Views
  • 2 replies
  • 0 likes
  • Premium
  • 538 Views
  • 2 replies
  • 0 likes

I can't cancel Prime because it shows up as Free

Hello Community, For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the app. After visiting the website I discovered that my Premiu...

  • Visitor
  • Hello Community,  For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the a...
  • 引きこもり
  • Roadie
  • 473 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo

PlanPremium duoCountryCanada Deviceiphone xroperating System(iOS 13.3.1) My Question or Issue I just joined Premium Duo. The invite link worked for my bf. I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supp...

  • Casual Listener
  •   Plan Premium duo Country Canada  Device iphone xr operating System (iOS 13.3.1)   My Question or Issue   I just joined Premium Duo. The invite link worked for my bf....
  • charlotte2121
  • Casual Listener
  • 2447 Views
  • 2 replies
  • 0 likes
  • Account
    Mobile
    Premium
  • 2447 Views
  • 2 replies
  • 0 likes

Spotify took my money twice

  Hello; Spotify already take my money for premium but take my money again. Give back my money.

  • Casual Listener
  • <snip - Moderator Edit>   Hello; Spotify already take my money for premium but take my money again. Give back my money.  
  • Luan
  • Spotify Star
  • 568 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    TWICE
  • 568 Views
  • 1 replies
  • 1 likes

What's difference between Subscription and Prepaid Plans?

CountryIndia DeviceRedmi Note 7 ProOperating SystemAndroid 9 My Question or IssueI want to know what is difference between Subscription and Prepaid Plans available on website. Since I am new to Spotify, and I'm interested in upgrading to premium plan...

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  • Visitor
  • ...ebsite. Since I am new to Spotify, and I'm interested in upgrading to premium plan, I am not sure which plan should I go for.   Thanks
  • Emilia_8
  • Community Legend
  • 6180 Views
  • 1 replies
  • 0 likes
  • Premium
    prepaid
    Subscription
  • 6180 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Wrapped question

Plancurrently switched to free, but want to get premium again soonCountryUSDeviceIphone 6s and macbook proOperating Systemios My Question or IssueIf i get premium after the year starts, say, in May, will spotify wrapped account for the music i listen...

  • Regular
  • Plan currently switched to free, but want to get premium again soon Country US Device Iphone 6s and macbook pro Operating System ios   My Question or Issue If i get premium after the y...
  • Emilia_8
  • Community Legend
  • 1617 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1617 Views
  • 1 replies
  • 0 likes

Solved!! Can I Switch to Family Premium and Keep Hulu?

PlanPremiumCountryU.S.A.My Question or IssueCurrently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to family plan and keep hulu or is it just not possible?

  • Visitor
  • Plan Premium Country U.S.A. My Question or Issue Currently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch t...
  • 引きこもり
  • Roadie
  • 16661 Views
  • 1 replies
  • 0 likes
  • Family Hulu
    Family Plan
    Hulu
    Hulu Family
    Premium
    Switch
  • 16661 Views
  • 1 replies
  • 0 likes

I lost my premium subscription

Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. Without any announcement. I attach some screenshot from email (on bahasa) ...

  • Casual Listener
  • Hello,   I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem   But now February 14th 2020, i lost it. W...
  • Luan
  • Spotify Star
  • 1823 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 1823 Views
  • 6 replies
  • 0 likes

Superuser Contribution Necesito ayuda con mi Spotify Premium

Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y no he recibido ningún email de advertencia sobre esto...

  • Casual Listener
  • Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y...
  • Petya
  • Community Legend
  • 535 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium 3 Month Trial
    Subscripción
  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed credit card can't update payment

I had to change my credit card, I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can only buy Premium Family account, which I have no use for...

  • Casual Listener
  • I had to change my credit card,  I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I c...
  • Ivan
  • Spotify Legend
  • 422 Views
  • 4 replies
  • 0 likes
  • Premium
  • 422 Views
  • 4 replies
  • 0 likes

Não consigo assinar o plano Premium

Plano:FreePaís:BrasilDispositivo:Notebook SAMSUNG GênericoSO:Windows 10Minha Questão ou Problema:Eu não tô conseguindo assinar o plano Premium com 3 mesês gratis, toda hora que eu tento, dá "falha no pagamento", mesmo meu cartão conseguindo pagar out...

  • Visitor
  • Plano: Free País: Brasil Dispositivo: Notebook SAMSUNG Gênerico SO: Windows 10 Minha Questão ou Problema: Eu não tô conseguindo assinar o plano Premium com 3 mesês gratis, t...
  • Brunelicia
  • Community Legend
  • 1855 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1855 Views
  • 1 replies
  • 0 likes

Superuser Contribution This is the second time i dont receive premium after paying, within the past week.

I made a 1-day premium purchase two hours ago and I still haven't received the service. The a couple days ago or so I made a similar purchase and it actually took 24 hours or so to receive my 1 day premium. I made a post about that as well. Looks lik...

  • Casual Listener
  • I made a 1-day premium purchase two hours ago and I still haven't received the service. The a couple days ago or so I made a similar purchase and it actually took 24 hours or so to receive my 1 day premium...
  • Xenia
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium stopped working randomly

My Spotify premium randomly stopped working. I use cards for my account and I only have one account. I do not have a Facebook account either I checked already. There is no reason my premium should have expired, considering my subscription ran through...

  • Casual Listener
  • My Spotify premium randomly stopped working. I use cards for my account and I only have one account. I do not have a Facebook account either I checked already. There is no reason my premium should h...
  • Xenia
  • Moderator
  • 800 Views
  • 5 replies
  • 0 likes
  • Premium
  • 800 Views
  • 5 replies
  • 0 likes

One account in different countries

PlanPremium My Question or IssueHi all! I have a question. I've read few threads about using Spotify abroad, I do understand that I don't have to change the country as I am the Premium user so it all will work. BUT. The problem I'm having is the fact...

  • Casual Listener
  • Plan Premium   My Question or Issue Hi all! I have a question. I've read few threads about using Spotify abroad, I do understand that I don't have to change the country as I am the Premium u...
  • Agzie
  • Casual Listener
  • 1948 Views
  • 2 replies
  • 0 likes
  • Premium
    streaming
    Unlimited
  • 1948 Views
  • 2 replies
  • 0 likes

Superuser Contribution I paid for a day premium. Money has been deducted from my account and I havent received the premium.

As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The money has been deducted though and I like this solved. ...

  • Casual Listener
  • As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The m...
  • Petya
  • Community Legend
  • 467 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 467 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution HOW DO I ACTIVATE HULU WITH SPOTIFY PREMIUM?

PlanPremiumCountryU.S.DeviceDell Laptop, iPhone SEOperating SystemWindows 10, ios 12 My Question or IssueSomeone tell me the exact steps of how to activate your hulu with your spotify premium subscription. Its not anywhere in my settings or account.

  • Newbie
  • Plan Premium Country U.S. Device Dell Laptop, iPhone SE Operating System Windows 10, ios 12   My Question or Issue Someone tell me the exact steps of how to activate your hulu with y...
  • Katerina
  • Spotify Legend
  • 443721 Views
  • 17 replies
  • 4 likes
  • Account
    Other
    Premium
    Subscription
  • 443721 Views
  • 17 replies
  • 4 likes

Solved!!Superuser Contribution Family Plan in Israel [2019]

Hi,I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its been a year and your competition is happily supporting family pla...

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  • Casual Listener
  • Hi, I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me.   I know this issue has been raised before, but its b...
  • Peter
  • Spotify Legend
  • 12003 Views
  • 18 replies
  • 35 likes
  • plan
    Premium
  • 12003 Views
  • 18 replies
  • 35 likes