Topics with Label: refund

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45918 Views
  • 16 replies
  • 4 likes
  • 45918 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28905 Views
  • 19 replies
  • 2 likes
  • 28905 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20251 Views
  • 6 replies
  • 1 likes
  • 20251 Views
  • 6 replies
  • 1 likes

Refund

Hello so I have a problem. I had the plan for Spotify premium which was $9.99 each month but recently I found that it would be a better deal to do Spotify premium student for $4.99. So I decided to switch over plans today 9/30/2020 but I had no idea ...

  • Visitor
  • ...witched over to the $4.99 plan. I was wondering if I can get a refund for that 9.99 since I did switch it the day of. Please let me know what can done, thank you!    Plan Spotify premium s...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • refund
    Subscription
  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Can I get a refund?

Hi! Is there any chance to get a refund for premium account? It charged me 2 days ago and I forgot to cancel that premium before... Of course you can take my premium month, I don't mind I just need that money back. Is there any chance to cancel that ...

  • Casual Listener
  • Hi!   Is there any chance to get a refund for premium account? It charged me 2 days ago and I forgot to cancel that premium before... Of course you can take my premium month, I don't mind I j...
  • Jᴀᴄᴋ
  • Roadie
  • 1056 Views
  • 3 replies
  • 1 likes
  • money
    Premium
    refund
    refunds
  • 1056 Views
  • 3 replies
  • 1 likes

I want a refund for my subscription

PlanFree/PremiumCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or IssueI didn't have time to change my premium subscription to student subscription. And i paid $ 5 instead of $ 2.99. Although I was not going to do...

  • Visitor
  • ...o student subscription. And i paid $ 5 instead of $ 2.99. Although I was not going to do it. Can I get a refund? Thanks in advance for your reply.  
  • Billy-J
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • refund
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund

PlanFree/PremiumCountryTurkeyDevice(mi 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDeneme süresinin sonunda aile üyeliğine geçmeyi düşünüyordum fakat Premium üyelik yenilenmiş. Aile üyeliği almak için üyeliğimin ipta...

  • Visitor
  • Plan Free/Premium Country Turkey Device (mi 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Deneme süresinin sonunda aile üyeliğine geçmeyi düşü...
  • Elena
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • refund
  • 175 Views
  • 1 replies
  • 0 likes

Billed twice a month for who knows how long

Hello,I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don’t ever get emails from Spotify.I only have one subsc...

  • Visitor
  • ...tatement also says I got charged from Spotify $10.63 01 May.      Is there a way I can get refunded for all the time I’ve been getting double billed? 
  • OneByBoo
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • Help
    how
    refund
    Subscription
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got charged twice last month

Hi, I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is that I cancelled my credit card last month and I just found o...

  • Casual Listener
  • ...old me that I must pay the remaining amount to them and clarify the refund regarding the double charge with you. What will be the next steps regarding this issue?   Thanks for your help. &n...
  • propa_surf
  • Casual Listener
  • 483 Views
  • 3 replies
  • 0 likes
  • Charged twice
    refund
    Subscribtion
  • 483 Views
  • 3 replies
  • 0 likes

Charged for premium, cancelled it, no refund or premium.

I had a three month free trial that started in December, it was supposed to end today. It did, and charged my card $10 for premium. I went into my account to cancel my subscription because I don’t have the money right now. It canceled and told me my ...

  • Visitor
  • I had a three month free trial that started in December, it was supposed to end today. It did, and charged my card $10 for premium. I went into my account to cancel my subscription because I don’t ha...
  • FuriousStyles1
  • Music Fan
  • 280 Views
  • 1 replies
  • 1 likes
  • refund
    Subscription
  • 280 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family was never able to log into family plan

PlanPremium FamilyCountryUSDeviceiPhone 8Operating SystemLatest ios My Question or IssueI got premium family to share with my girlfriend and no matter what we tried she couldnt log in and was stuck with ads. She logged out and back in through the lin...

  • Casual Listener
  • ...ouldnt log in and was stuck with ads.  She logged out and back in through the link multiple times, and every time she still had ads.  I want a $5 refund for november and december as i e...
  • Peter
  • Spotify Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • refund
  • 299 Views
  • 3 replies
  • 0 likes

Had premium for students a few months ago but it switched to regular premium?

PlanPremiumCountryCanadaDeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI sent in my documents to prove I am a university student for this school year and I had the discount for September, and I didn't notice...

  • Visitor
  • ...ocuments were approved. Is it possible to get a refund?
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium
    refund
    Student Discount Canada
  • 278 Views
  • 1 replies
  • 0 likes

Cancelled my subscription but I was still charged (student)

PlanPremium (student)CountryEnglandDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hello! So pretty much I didn’t realise that the prices had raised for student premium to £9.99 monthly and being on £6.65 an hour for sixteen hours a week? C...

  • Visitor
  • ...gain and it now says, again, I am on free however I would like a refund because this is money I can’t afford to lose. Is there any way for me to be put into contact with Spotify’s support quicker than w...
  • Billy-J
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • Cancel
    cancelled
    Premium
    refund
    Student
    Students price problem
    Subscription
    Subscription charged wrongly
  • 441 Views
  • 1 replies
  • 0 likes

I'm on Spotify Free but was charged $11.99 on 25 March - how do I get a refund?

PlanFreeCountryAustraliaDeviceSurface Pro 4/Google Pixel3Operating SystemWindows10, android My Question or IssueI would like a refund for an incorrect payment which I didn't subscribe for. My account also shows that I am on Spotify free....

  • Not applicable
  • Plan Free Country Australia Device Surface Pro 4/Google Pixel3 Operating System Windows10, android   My Question or Issue I would like a refund for an incorrect payment which I d...
  • user-removed
  • Not applicable
  • 550 Views
  • 4 replies
  • 0 likes
  • incorrect charge
    refund
  • 550 Views
  • 4 replies
  • 0 likes

3 month trial ended but....

Hi,I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, and I am a student so didn't want to go further.I don't...

  • Newbie
  • Hi, I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, ...
  • Jose_M
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • cancellation
    refund
    subcription
    Trial
  • 393 Views
  • 1 replies
  • 0 likes

Refund of premium subscription

PlanPremium to StudentCountryU.S.DeviceiPhone 6Operating SystemiOS 10 My Question or IssueI began my free trial with spotify in January of this year. I enjoyed it enough and decided to keep it and paid the $9.99 for the premium amount. However, this ...

  • Newbie
  • ...or the month. Could I be issued a refund of the full amount and then charged the student amount, or refunded the difference between the two? P.S. Yes, my student legitimacy has been verified. 
  • mosohodPeti
  • Composer
  • 267 Views
  • 1 replies
  • 0 likes
  • refund
  • 267 Views
  • 1 replies
  • 0 likes

Spotify Double Charge

Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my Premium to Spotify/Hulu combo, for 12.99. I was charged for BOTH th...

  • Newbie
  • ...o I can SAVE money, ha.    Is there a way to fix this and get a refund?
  • OneByBoo
  • Community Legend
  • 931 Views
  • 1 replies
  • 0 likes
  • Double Charge
    refund
    Refund subscription
    Spotify Premium
  • 931 Views
  • 1 replies
  • 0 likes

Cancelled Premium today, Request refund as I was charged today only

Hello,I was charged today for the premium subcription, I cancelled the subscription today itself.Can you please refund my money PlanPremiumCountry United States My Question or Issue Requesting refund as the subscription is cancelled on first day

  • Newbie
  • Hello, I was charged today for the premium subcription, I cancelled the subscription today itself. Can you please refund my money   Plan Premium Country  United States   &n...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • refund
  • 288 Views
  • 1 replies
  • 0 likes

Wrongly charged!

Hi, I was hoping someone would help me. I purchesed the 3 months for 99p offer on the 3rd of December, but I looked at a statment from my bank, on top of being charged 99p, they have decided to charge me £9.99 also!!! Very angry as the time of year d...

  • Newbie
  • ...ecided to charge me £9.99 also!!! Very angry as the time of year doesnt help and I'm miffed that I've been charged wrongly and would like a refund. Any help on how I could do that? I have checked on my a...
  • Jᴀᴄᴋ
  • Roadie
  • 269 Views
  • 2 replies
  • 1 likes
  • refund
    Wrongly charged
  • 269 Views
  • 2 replies
  • 1 likes

Hacked and change in subscription

PlanPremiumCountry SingaporeDeviceAllOperating SystemWindows, iOS, Andriod, mac My Question or Issue In July 2018 my spotify account was hacked. During the hack someone started using by account. They also changed the plan from premium to family. I qu...

  • Newbie
  • ...ancelled the family account and changed back to premium but I would like to get a refund of extra money I was charged for family suscription from July to Dec as the change of account was not done by me. &n...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • hack
    refund
  • 300 Views
  • 1 replies
  • 0 likes

Still waiting on Spotify to return $9.99 to my credit.

Greetings, I canceled my Spotify 3 months free subscription trial before October 1, 2018. But I haven't received my $9.99 back to my credit card. What happened?What seems to be the problem?Why the $9.99 hasn't returned to my credit card? Reply soon.

  • Music Fan
  • Greetings,   I canceled my Spotify 3 months free subscription trial before October 1, 2018.  But I haven't received my $9.99 back to my credit card.   What happened? What seems t...
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • refund
  • 180 Views
  • 1 replies
  • 0 likes

Accidentally paid for another month of premium

My last premium subscription expired on 8/29, but I forgot to cancel it and it automatically renewed 8/30. I do not want another month. Is there a way I can end my new subscription and get a refund?

  • Newbie
  • My last premium subscription expired on 8/29, but I forgot to cancel it and it automatically renewed 8/30. I do not want another month. Is there a way I can end my new subscription and get a refund?
  • Billy-J
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    refund
  • 487 Views
  • 1 replies
  • 0 likes

Double payment

Country:CanadaDevice:iPhone SE My Question or Issue:My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went into my account, Spotify took it.Yet for some reason my account still shows pa...

  • Newbie
  •   Country: Canada Device: iPhone SE   My Question or Issue: My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went in...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • double payment
    family
    Payment
    refund
    Subscription
  • 284 Views
  • 1 replies
  • 0 likes