Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Refund on Fake charges

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45696 Views
  • 16 replies
  • 4 likes
  • 45696 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28672 Views
  • 19 replies
  • 2 likes
  • 28672 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20191 Views
  • 6 replies
  • 1 likes
  • 20191 Views
  • 6 replies
  • 1 likes

Charged me even though I canceled my Subscription, need REFUND.

I canceled my subscription before 14th April , still I was charged for april and May as well. Why ?? I need my refundCountry : USAAccount type : Student Account

  • Visitor
  • I canceled my subscription before 14th April ,  still I was charged for april and May as well. Why ?? I need my refund Country : USA Account type : Student Account
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Refund on Fake charges
  • 164 Views
  • 1 replies
  • 0 likes