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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45484 Views
  • 16 replies
  • 4 likes
  • 45484 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28598 Views
  • 19 replies
  • 2 likes
  • 28598 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20164 Views
  • 6 replies
  • 1 likes
  • 20164 Views
  • 6 replies
  • 1 likes

Can’t start my subscription

PlanPremiumCountrySwitzerland DeviceiPhone 11Operating SystemIOS 14 My Question or IssueI wanted to get the premium subscription, so I bought my self a Spotify gift card. I went on to the site and redeemed the code. After I did that I wanted to subsc...

  • Casual Listener
  • ...ift card. I went on to the site and redeemed the code. After I did that I wanted to subscribe but the only payment methods listed were with a credit card or paypal. Now I don’t know how to actually u...
  • Maxim
  • Spotify Star
  • 310 Views
  • 3 replies
  • 1 likes
  • code
    not working
    Subscribe
    Subscription
  • 310 Views
  • 3 replies
  • 1 likes

Spotify says I'm not eligible for premium nor family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1459 Views
  • 1 replies
  • 0 likes
  • Error
    Subscribe
    Upgrade Family
  • 1459 Views
  • 1 replies
  • 0 likes

Solved!! Someone is using one of my cards to pay another subscription

CountryMéxico My Question or IssueWell, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never use that card for online payments)

  • Casual Listener
  • Country México   My Question or Issue Well, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never...
  • Moon_Oz
  • Casual Listener
  • 634 Views
  • 2 replies
  • 0 likes
  • card
    sin permiso
    Subscribe
    Subscription
    tarjeta
  • 634 Views
  • 2 replies
  • 0 likes

Error message

I can not redeem the code.

  • Newbie
  • I can not redeem the code.
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • error message
    Subscribe
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes