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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48740 Views
  • 21 replies
  • 4 likes
  • 48740 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30385 Views
  • 19 replies
  • 2 likes
  • 30385 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21026 Views
  • 6 replies
  • 1 likes
  • 21026 Views
  • 6 replies
  • 1 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

  • Casual Listener
  • Hai,   I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in  Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
  • Maxim
  • Spotify Star
  • 151 Views
  • 3 replies
  • 0 likes
  • Subscription
    subscription problem
    Troubleshooting
  • 151 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is it possible to renew my Spotify Premium if I redeemed it using a gift card?

Hello guys,Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer. Last time I realised spotify is better and decided t...

Account overview - Spotify - Google Chrome 06.06.2021 14_33_19 (2).png Account overview - Spotify - Google Chrome 06.06.2021 14_35_06 (2).png
  • Visitor
  • Hello guys, Two months ago, I purchased a 3 month spotify premium gift card. I know I might sound stupid now, but some time later I thought I could take a break from spotify for Tidal 2 month offer....
  • Jeremy
  • Moderator
  • 574 Views
  • 1 replies
  • 0 likes
  • Gift Card
    subscription problem
    Subscriptions
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't order a subscription

Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wrong". When I try by just inserting the info on Spotif...

  • Casual Listener
  • Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wron...
  • Ivan
  • Spotify Legend
  • 366 Views
  • 3 replies
  • 0 likes
  • Spotify Premium
    Spotify premium problem
    subscription problem
  • 366 Views
  • 3 replies
  • 0 likes

Syncin Local Files You Discovered a Premium Option, but I Am!

I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! Please adivse.

  • Roadie
  • I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! P...
  • OneByBoo
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • subscription problem
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambie mi método de pago y me cobraron 2 veces

PlanPremium UniversitariosCountry MexicoDeviceHuawei P8Operating SystemAndroidMy Question or IssueHace unos días cambié mi tarjeta y al hacerlo me hicieron un cobro de $99 que no se refleja en los recibos, tengo el plan universitario y el día de ayer...

  • Newbie
  • Plan Premium Universitarios Country  Mexico Device Huawei P8 Operating System Android My Question or Issue Hace unos días cambié mi tarjeta y al hacerlo me hicieron un cobro de $99 que ...
  • Jemi
  • Spotify Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • Payment
    payment method
    subscription problem
  • 427 Views
  • 1 replies
  • 0 likes

Wrong Payment location and subscription amount

Hi! I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.99 to £9.99 + Tax. I'm currently in El Salvador (nowhere near...

  • Casual Listener
  • Hi!   I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.9...
  • Maxim
  • Spotify Star
  • 309 Views
  • 3 replies
  • 0 likes
  • subscription problem
  • 309 Views
  • 3 replies
  • 0 likes

Payment gone 4 times but not able to play music

Hi, I subscribed student offer and paid for premium services unfortunately I could see my payment gone 4 times( 4.99 euros each time) but still not able to play the music . Please repay the amount.i checked with bank and it's confirmed that payment h...

  • Casual Listener
  • Hi, I subscribed student offer and paid for premium services unfortunately I could see my payment gone 4 times( 4.99 euros each time) but still not able to play the music . Please repay the amount.i ...
  • Bittencourt
  • Spotify Star
  • 233 Views
  • 2 replies
  • 0 likes
  • subscription problem
    Subscriptions
  • 233 Views
  • 2 replies
  • 0 likes

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