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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Solved!! Payment failed, but still charge in credit card

PlanPremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, today is the extension of my subscription. I get an email that my payment failed. B...

  • Visitor
  • ...oday is the extension of my subscription. I get an email that my payment failed. But in my credit card already charged for my subscription renewal payment.
  • Luan
  • Spotify Star
  • 773 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 773 Views
  • 1 replies
  • 0 likes

Subscription Spotify Premium Duo

PlanSpotify Premiun DuoCountryColombiaOperating SystemAndroidMy Question or IssueAfter entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month free, the system shows me the following error: "An error occurre...

  • Newbie
  • Plan Spotify Premiun Duo Country Colombia Operating System Android My Question or Issue After entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month...
  • OneByBoo
  • Roadie
  • 422 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed automatically to Family.

PlanChanged from Premium to Family Premium CountryBulgaria DeviceSamsung Galaxy A50 Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been a Spotify user for 5 years with Premium subscription (4.99 EUR). Suddenly my subscrip...

  • Newbie
  • ...r Issue I've been a Spotify user for 5 years with Premium subscription (4.99 EUR). Suddenly my subscription automatically changed to Family Premium (7.99 EUR) without my knowledge or even being n...
  • Jemi
  • Spotify Legend
  • 855 Views
  • 1 replies
  • 0 likes
  • Account
    Payment
    Premium
    problem
    Subscription
  • 855 Views
  • 1 replies
  • 0 likes

Involuntary payment fee change

PlanPremiumCountrySpainMy Question or IssueI used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a university student. Being a failure that is not mine I think that s...

  • Newbie
  • Plan Premium Country Spain My Question or Issue I used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a u...
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Subscriptions!

PlanFree/PremiumCountry United Kingdom DeviceNokia 3Operating SystemAndroidMy wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but with me, it first said that a free trial has already been used with my account, ...

  • Newbie
  • Plan Free/Premium Country  United Kingdom   Device Nokia 3 Operating System Android My wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but w...
  • Billy-J
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Hulu subscription got cancelled?

Plan:PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, So for the last few years I have been on the student premium plan which included Hul...

  • Newbie
  • ...rice, but for some reason, my subscription to Hulu is now gone. When I contacted Hulu, they told me that I cancelled it, but I did no such thing. How do get Hulu back onto my account? Please advise. &n...
  • Billy-J
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • Hulu
    Hulu-spotify
    Subscription
  • 529 Views
  • 1 replies
  • 0 likes

Can't Subscribe to Premium

I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 404 error (404s and Heartbreaks), but sometimes I'm ...

  • Casual Listener
  • I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 4...
  • AarisonAmram
  • Casual Listener
  • 261 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Payment in other currencies

PlanPremiumCountryRomania My Question or IssueI've recently subscribed for Premium and as the first free month has ended, I received a message that the payment failed for some reason. Then I went to my bank and enabled payments for services on the in...

  • Casual Listener
  •   Plan Premium Country Romania     My Question or Issue I've recently subscribed for Premium and as the first free month has ended, I received a message that the payment failed...
  • Csilla
  • Casual Listener
  • 1316 Views
  • 2 replies
  • 0 likes
  • Currency
    Subscription
  • 1316 Views
  • 2 replies
  • 0 likes

Solved!! How do I upgrade Hulu Premium to Live on Spotify

I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it. My Hulu account points me back to Spotify and Spotify doesn’t show as having the feature to to upgrade. I am attempting to do t...

  • Newbie
  • I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it.  My Hulu account points me back to Spotify and Spotify doesn’t show as ...
  • Keanu_C
  • Community Legend
  • 2790 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 2790 Views
  • 1 replies
  • 0 likes

Hulu Signon

My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the same,) and it was working even after I switched bill...

  • Casual Listener
  • My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the s...
  • Billy-J
  • Spotify Star
  • 743 Views
  • 3 replies
  • 0 likes
  • All Platforms
    Subscription
  • 743 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Australia] - "We're sorry but you're not able to redeem at this moment" error

Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19. I have clicked the 'get it now' link everyday since then up until today where i am posting for help on...

  • Casual Listener
  • Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19.   I have clicked the 'get it now' link every...
  • Sweetz1
  • Newbie
  • 2103 Views
  • 12 replies
  • 0 likes
  • All Platforms
    Subscription
  • 2103 Views
  • 12 replies
  • 0 likes

Solved!! Someone is using one of my cards to pay another subscription

CountryMéxico My Question or IssueWell, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never use that card for online payments)

  • Casual Listener
  • Country México   My Question or Issue Well, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i n...
  • Moon_Oz
  • Casual Listener
  • 1866 Views
  • 2 replies
  • 0 likes
  • card
    sin permiso
    Subscription
    tarjeta
  • 1866 Views
  • 2 replies
  • 0 likes

Google home mini promotion - Canada

PlanFree/PremiumCountryCanadaDevice(Huawei)Operating System(Android, Windows 10,) My Question or IssueHello i have been premium for a few years now and i never received any special promotion like this google mini for premium members. Where can i go o...

  • Newbie
  • Plan Free/Premium Country Canada Device (Huawei) Operating System (Android, Windows 10,)   My Question or Issue Hello i have been premium for a few years now and i never received any s...
  • Billy-J
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 498 Views
  • 1 replies
  • 0 likes

Google mini offer code already redeemed?!

I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in manually it says already taken! How do I get this resolved?

  • Newbie
  • I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in man...
  • Billy-J
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Google Mini

I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and probably to my doorstep. Someone decided to turn around. wth...

Screenshot_20190419_133848_com.canadapost.android.jpg
  • Casual Listener
  • I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and prob...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Hulu for family

My Question or IssueNo Hulu for family plans?The following is directly from Spotify's website..."We're all family in here. As a part of Premium for Family you will get all of the Premium benefits but at a lower cost.""For a limited time, you can get ...

  • Newbie
  • My Question or Issue No Hulu for family plans? The following is directly from Spotify's website... "We're all family in here. As a part of Premium for Family you will get all of the Premium benefi...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Hulu
    Subscription
  • 299 Views
  • 1 replies
  • 0 likes

Subscribed to SingTel Spotify but It doesn’t work

PlanFree/PremiumCountrySingaporeDevice Operating SystemiOS 10 My Question or IssueHave subscribed to SingTel Spotify through txt message and canceled my original plan. After the expiry day of my old plan, i lost all the songs I had downloaded and bec...

  • Newbie
  •   Plan Free/Premium Country Singapore Device   Operating System iOS 10   My Question or Issue Have subscribed to SingTel Spotify through txt message and canceled my original...
  • Bethany_Dawn
  • Community Legend
  • 1189 Views
  • 1 replies
  • 0 likes
  • Premium
    singtel
    Subscription
  • 1189 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium users please respond: Is anyone else experiencing this new change...

Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receiving mixed information as to why. All of my artists are n...

  • Regular
  • Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receivi...
  • Peter
  • Spotify Legend
  • 2622 Views
  • 10 replies
  • 4 likes
  • cant see artists
    Premium
    Subscription
  • 2622 Views
  • 10 replies
  • 4 likes

I forgot to cancel my subscription

I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a university student, and that's a large proportion of ...

  • Casual Listener
  • I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a un...
  • Billy-J
  • Spotify Star
  • 1303 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1303 Views
  • 3 replies
  • 0 likes

Can I renew my Student Discount if I canceled my Premium Subscription?

I recently canceled my premium subscription with Students Discount, and wanted to know if there would be any problem if I wanted to renew muy subscription with the Students Discount the next month.

  • Newbie
  • I recently canceled my premium subscription with Students Discount, and wanted to know if there would be any problem if I wanted to renew muy subscription with the Students Discount the next month. 
  • OneByBoo
  • Roadie
  • 561 Views
  • 1 replies
  • 0 likes
  • Premium Student
    Student Discount International
    Subscription
  • 561 Views
  • 1 replies
  • 0 likes