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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5123 Views
  • 23 replies
  • 2 likes
  • 5123 Views
  • 23 replies
  • 2 likes

Billed twice a month for who knows how long

Hello,I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don’t ever get emails from Spotify.I only have one subsc...

  • Visitor
  • ...on’t ever get emails from Spotify. I only have one subscription in the Apple store, which is Spotify, and it says $12.99/month which lines up in my statement that says $13.52 charged 04 May. Now my s...
  • OneByBoo
  • Roadie
  • 576 Views
  • 1 replies
  • 0 likes
  • Help
    how
    Subscription
  • 576 Views
  • 1 replies
  • 0 likes

Update payment method - Spotify prenium Individual unavailable

PlanPremium IndividualCountryFrance DeviceLG G6Operating SystemAndroid My Question or IssueI need to update my payment method but spotify won't let me choose the individual offer for 9.99€/month. It forces me to take the duo offer.

  • Newbie
  • Plan Premium Individual Country France   Device LG G6 Operating System Android   My Question or Issue I need to update my payment method but spotify won't let me choose the indiv...
  • Billy-J
  • Spotify Star
  • 563 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 563 Views
  • 1 replies
  • 1 likes

Spotify premium and Hulu

If I subscribe to Spotify premium will I automatically be subscribed to Hulu as well? Only the student premium option has Hulu listed.

  • Visitor
  • If I subscribe to Spotify premium will I  automatically be subscribed to Hulu as well? Only the student premium option has Hulu listed. 
  • Billy-J
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 626 Views
  • 1 replies
  • 0 likes

[Android][Subscription] Bayar premium family pakai tahapan xpresi bca

Setiap kali mau bayar pakai xpresi bca family atau apapun tetap tidak bisa, saya yakin isinya sudah benar, mohon bantuannya

  • Visitor
  • Setiap kali mau bayar pakai xpresi bca family atau apapun tetap tidak bisa, saya yakin isinya sudah benar, mohon bantuannya
  • OneByBoo
  • Roadie
  • 537 Views
  • 1 replies
  • 0 likes
  • Android
    Subscription
  • 537 Views
  • 1 replies
  • 0 likes

[Subscription] Spotify says I've used up my student discount, but I only used it for two years?

Hi all, I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore using the discount for four years) but I have only renewed it t...

  • Visitor
  • Hi all,   I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore usi...
  • OneByBoo
  • Roadie
  • 431 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 431 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Not eligible for Individual premium plan

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It looks like you’re not eligible for that offer, but we found more...

  • Newbie
  • I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that:   It look...
  • Beauseph
  • Newbie
  • 5967 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Subscription
  • 5967 Views
  • 2 replies
  • 0 likes

Superuser Contribution My offline music will NOT play!

None of the below information PlanPremiumCountry South Africa DeviceSamsung Galaxy Grand Prime Pro Operating System Android My Question or IssueMy offline music will NOT play unless I have my data on. What is the point of paying premium subscription ...

  • Regular
  • ...uestion or Issue My offline music will NOT play unless I have my data on. What is the point of paying premium subscription every month if I'm not receiving any of the benefits??    I've d...
  • Xenia
  • Moderator
  • 397 Views
  • 1 replies
  • 1 likes
  • Offline Music.
    Premium
    Subscription
  • 397 Views
  • 1 replies
  • 1 likes

Upgrading to duo, saved music

PlanPremium/DuoCountryCanadaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHello, So I have a question about the Spotify duo accounts. I saw this question asked but not really answered in another post. I know that if I upgrade my pla...

  • Newbie
  • Plan Premium/Duo Country Canada Device Huawei P20 Pro Operating System Android   My Question or Issue Hello,    So I have a question about the Spotify duo accounts. I saw t...
  • 引きこもり
  • Roadie
  • 670 Views
  • 1 replies
  • 1 likes
  • Duo
    Duo Mix
    Playlists
    saved music
    Subscription
  • 670 Views
  • 1 replies
  • 1 likes

Solved!! Hulu and Spotify premium

My Question or IssueI recently had my credit card info compromised and while waiting for my new card to come in my Spotify bill was due. Since I was a couple days late my Hulu deal was lost. I was just wondering if I could somehow get that deal back ...

  • Casual Listener
  •     My Question or Issue I recently had my credit card info compromised and while waiting for my new card to come in my Spotify bill was due. Since I was a couple days late my Hulu deal ...
  • MikeMorales
  • Visitor
  • 2324 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2324 Views
  • 4 replies
  • 0 likes

Charged for premium, cancelled it, no refund or premium.

I had a three month free trial that started in December, it was supposed to end today. It did, and charged my card $10 for premium. I went into my account to cancel my subscription because I don’t have the money right now. It canceled and told me my ...

  • Visitor
  • I had a three month free trial that started in December, it was supposed to end today. It did, and charged my card $10 for premium. I went into my account to cancel my subscription because I don’t h...
  • FuriousStyles1
  • Music Fan
  • 418 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 418 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu and Showtime with Student Premium not allowing activation

PlanStudent PremiumCountry Device(iPhone 11, Macbook Pro late 2016)Operating System(iOS 11, OS X El Capitan) My Question or IssueI have had a Spotify Premium for Students for the last 3.5 years. A week or so ago I was randomly force logged out of my ...

  • Visitor
  • Plan Student Premium Country   Device (iPhone 11, Macbook Pro late 2016) Operating System (iOS 11, OS X El Capitan)    My Question or Issue I have had a Spotify Premium for S...
  • Peter
  • Spotify Legend
  • 873 Views
  • 1 replies
  • 0 likes
  • Activation
    Hulu Activation
    spotify for students
    Spotify Premium
    Spotify Premium Student
    Subscription
  • 873 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Money deducted from bank account but no premium access given

Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo My Question or Issue While buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the...

  • Visitor
  • Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo   My Question or Issue While buying one year standard (not a student) access using UPI I got ...
  • Xenia
  • Moderator
  • 17313 Views
  • 14 replies
  • 18 likes
  • Payment failure
    refund now
    Subscription
    UPI
  • 17313 Views
  • 14 replies
  • 18 likes

How to stop the invoicing of my Spotify account through partner 'BASE Company'

Plan PremiumCountryBelgiumDevice(iPhone XR)Operating System(iOS 13.3.1) My Question or IssueMy Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile phone operator). I would like to change mobile phone operator but I don't want to...

  • Visitor
  • ...obile phone operator). I would like to change mobile phone operator but I don't want to loose my existing Spotify account. How can I disconnect the two from each other and get my Spotify subscription i...
  • Emilia_8
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 334 Views
  • 1 replies
  • 0 likes

3 month Premium trial not activated upon payment

PlanPremiumCountryNorway My Question or IssueI signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charged for a full subscription, with the next billing date set to 14th M...

  • Casual Listener
  • Plan Premium Country Norway   My Question or Issue I signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been c...
  • Luan
  • Spotify Star
  • 897 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 897 Views
  • 5 replies
  • 0 likes

What's difference between Subscription and Prepaid Plans?

CountryIndia DeviceRedmi Note 7 ProOperating SystemAndroid 9 My Question or IssueI want to know what is difference between Subscription and Prepaid Plans available on website. Since I am new to Spotify, and I'm interested in upgrading to premium plan...

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  • Visitor
  • Country India   Device Redmi Note 7 Pro Operating System Android 9   My Question or Issue I want to know what is difference between Subscription and Prepaid Plans available on w...
  • Emilia_8
  • Community Legend
  • 6179 Views
  • 1 replies
  • 0 likes
  • Premium
    prepaid
    Subscription
  • 6179 Views
  • 1 replies
  • 0 likes

Got charge after cancel my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium fa...

  • Visitor
  • ...bsp; I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium family packages from spotify websites. Now I am already active in Premium Family Package.   But I...
  • Emilia_8
  • Community Legend
  • 374 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 374 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can not enter credit card information in mobile app

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No information No link No place to enter credit card information terrible...

  • Music Fan
  • Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app.   No inform...
  • Petya
  • Community Legend
  • 877 Views
  • 3 replies
  • 0 likes
  • Mobile
    Subscription
  • 877 Views
  • 3 replies
  • 0 likes

I lost my premium subscription

Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. Without any announcement. I attach some screenshot from email (on bahasa) ...

  • Casual Listener
  • Hello,   I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem   But now February 14th 2020, i lost it. W...
  • Luan
  • Spotify Star
  • 1823 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 1823 Views
  • 6 replies
  • 0 likes

Country change issue and now overcharged

My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortunately I couldn't change my country to Singapore bec...

  • Casual Listener
  • My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortun...
  • 23473601
  • Casual Listener
  • 588 Views
  • 2 replies
  • 0 likes
  • Account
    country change
    Subscription
  • 588 Views
  • 2 replies
  • 0 likes

Superuser Contribution This is the second time i dont receive premium after paying, within the past week.

I made a 1-day premium purchase two hours ago and I still haven't received the service. The a couple days ago or so I made a similar purchase and it actually took 24 hours or so to receive my 1 day premium. I made a post about that as well. Looks lik...

  • Casual Listener
  • I made a 1-day premium purchase two hours ago and I still haven't received the service. The a couple days ago or so I made a similar purchase and it actually took 24 hours or so to receive my 1 day p...
  • Xenia
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 334 Views
  • 1 replies
  • 0 likes