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Topics with Label: Subscriptions

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5291 Views
  • 23 replies
  • 2 likes
  • 5291 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium not available anymore

Good morning folks, for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract.Can anybody help? Thanks,Sebastian

  • Newbie
  • Good morning folks,   for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract. Can anybody help?   Thanks, Sebastian
  • Peter
  • Spotify Legend
  • 430 Views
  • 2 replies
  • 2 likes
  • Account
    Premium
    Subscriptions
  • 430 Views
  • 2 replies
  • 2 likes

Solved!! Free Google Home Mini in Canada

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I got my email saying that my Google Home Mini was now available. I clicked the link and Spotify sent me to the Google Store, but I wasnt able to complete the...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue   I got my email saying that my Google Home Mini was now available. I clicked...
  • Billy-J
  • Spotify Star
  • 1353 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 1353 Views
  • 1 replies
  • 0 likes

Prepaid Vanilla Visa Cards

PlanPremiumCountryCanadaDevicePS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7Operating SystemWindows 10, PS4 OS, Android 8.0.0 My Question or Issue It won't accept my update details whenever I use Prepaid Vanilla visa cards. My subscription expi...

  • Regular
  • Plan Premium Country Canada Device PS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7 Operating System Windows 10, PS4 OS, Android 8.0.0   My Question or Issue  It won't accept ...
  • Billy-J
  • Spotify Star
  • 6045 Views
  • 11 replies
  • 1 likes
  • prepaid
    Subscriptions
    vanilla
    Visa
  • 6045 Views
  • 11 replies
  • 1 likes

Will my playlist and favorite song be gone when I subscribe spotify account in a new country?

PlanFree because I can no longer subscribe premium with my UK debit card Country Now UK account soon to be Thai Hi, I used to study in the UK and I also subscribed spotify with UK account. Now, I have moved back to Thailand and I found out that I can...

  • Newbie
  • Plan Free because I can no longer subscribe premium with my UK debit card   Country Now UK account soon to be Thai    Hi,   I used to study in the UK and I also subscribed ...
  • Maxim
  • Spotify Star
  • 604 Views
  • 1 replies
  • 0 likes
  • Account
    Subscriptions
  • 604 Views
  • 1 replies
  • 0 likes

60-day Trial for $0.99 ad played, but only 30-day free comes up

Canada My Question or Issue An ad just played proposing a 60-day subscription for $0.99, but when I tried to use it the only option that comes up is 30-day free trial. I saw that others had this problem and were given the 60-day option. If the propot...

  • Newbie
  • Canada     My Question or Issue  An ad just played proposing a 60-day subscription for $0.99, but when I tried to use it the only option that comes up is 30-day free trial. I ...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • Accounts
    Subscriptions
  • 365 Views
  • 1 replies
  • 0 likes

My money has been charged 2 times but still receive payment failed

PlanPremiumCountryVietnam DeviceSamsung Galaxy 8, iMac 2017 My Question or IssueFirst sorry for my bad englishI received the email announce me my payment failed but I check my bank account the money already charge 2 times. Please support me.

  • Newbie
  • Plan Premium Country Vietnam   Device Samsung Galaxy 8, iMac 2017     My Question or Issue First sorry for my bad english I received the email announce me my payment failed ...
  • Jollof
  • Composer
  • 326 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 326 Views
  • 1 replies
  • 0 likes

Your subscription ends.......

Why is it telling me I have until Dec 21, 2018, with my premium but the day of the 21 I don't have it. This is not the first time it tells me I have till said day but goes out on the said day but other subscriptions I pay to say you have until said d...

  • Newbie
  • ...ther subscriptions I pay to say you have until said day and after said day it's done but I'm losing a day with you guys why?
  • 136 Views
  • 0 replies
  • 0 likes
  • Subscriptions
  • 136 Views
  • 0 replies
  • 0 likes

Italy-Sconto studenti: mancato reindirizzamento

Premesso che: ho già contattato l'assistenza clienti e mi hanno detto di porre il quesito alla community. Dunque, ho avviato la procedura per il pagamento dello sconto studenti. Tuttavia, una volta inseriti i dati della carta di credito, sono stata r...

  • Visitor
  • Premesso che: ho già contattato l'assistenza clienti e mi hanno detto di porre il quesito alla community. Dunque, ho avviato la procedura per il pagamento dello sconto studenti. Tuttavia, u...
  • imattolo
  • Community Legend
  • 3650 Views
  • 13 replies
  • 0 likes
  • addebito
    Premium
    sconto studenti
    sheerID
    studenti
    Subscriptions
  • 3650 Views
  • 13 replies
  • 0 likes

Trying to Update Payment Details but Unable to Do So

Hey everyone, So I received a notice about my card expiring and that I needed to update my card details. I've been attempting it for the last week or so to no avail. I am now receiving this message whenever I attempt to confirm my details:"Oops, seem...

  • Newbie
  • Hey everyone,   So I received a notice about my card expiring and that I needed to update my card details. I've been attempting it for the last week or so to no avail. I am now receiving this ...
  • Nickolay
  • Composer
  • 284 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Subscriptions
  • 284 Views
  • 1 replies
  • 0 likes

Payment gone 4 times but not able to play music

Hi, I subscribed student offer and paid for premium services unfortunately I could see my payment gone 4 times( 4.99 euros each time) but still not able to play the music . Please repay the amount.i checked with bank and it's confirmed that payment h...

  • Casual Listener
  • Hi, I subscribed student offer and paid for premium services unfortunately I could see my payment gone 4 times( 4.99 euros each time) but still not able to play the music . Please repay the amount.i ...
  • Bittencourt
  • Spotify Star
  • 349 Views
  • 2 replies
  • 0 likes
  • Subscriptions
  • 349 Views
  • 2 replies
  • 0 likes