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FAQs

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Ongoing Issues

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Topics with Label: support

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7829 Views
  • 23 replies
  • 2 likes
  • 7829 Views
  • 23 replies
  • 2 likes

Why is it so difficult to contact support?

I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify.I want to think that I'm a reasonably aware and savvy person, but I...

  • Regular
  • I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify. I want to t...
  • FrostyOfTheNort
  • Regular
  • 931 Views
  • 5 replies
  • 3 likes
  • support
  • 931 Views
  • 5 replies
  • 3 likes

Subscription went up from £9.99 to £15.99 without notice!!! Help!

Hi folks! My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help... PlanPremiumCountryUK

  • Regular
  • Hi folks!   My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help...   Plan Premium Country UK    
  • 7Surf7
  • Regular
  • 1078 Views
  • 6 replies
  • 1 likes
  • Account
    Payment Problems
    Subscribtion
    support
  • 1078 Views
  • 6 replies
  • 1 likes

Worst service

Greeting, Earlier this week, I submitted a letter to your customer service - support regarding I was charged for a premium Spotify account, which I did not authorize to do. Furthermore, when I login to my Spotify account, using Facebook to login, it ...

  • Newbie
  • Greeting,   Earlier this week, I submitted a letter to your customer service - support regarding I was charged for a premium Spotify account, which I did not authorize to do. F...
  • KatesHere
  • Community Legend
  • 573 Views
  • 3 replies
  • 1 likes
  • support
  • 573 Views
  • 3 replies
  • 1 likes