Topics with Label: troubleshoot

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45800 Views
  • 16 replies
  • 4 likes
  • 45800 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28855 Views
  • 19 replies
  • 2 likes
  • 28855 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20228 Views
  • 6 replies
  • 1 likes
  • 20228 Views
  • 6 replies
  • 1 likes

Can't cancel Premium trial which ends tomorrow. Trying to avoid being charged

Planpremium duo trialCountry- USA DeviceiPhone Xr & MacBook air My Question or IssueI've been trying to cancel my premium subscription for the past hour and i keep getting an "oops, something went wrong. try again" when it gets directed to the next p...

  • Visitor
  •   Plan premium duo trial Country- USA   Device iPhone Xr & MacBook air      My Question or Issue I've been trying to cancel my premium subscription for the past...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Cancel
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    troubleshoot
  • 285 Views
  • 1 replies
  • 0 likes