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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76197 Views
  • 27 replies
  • 5 likes
  • 76197 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43357 Views
  • 19 replies
  • 2 likes
  • 43357 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31387 Views
  • 17 replies
  • 3 likes
  • 31387 Views
  • 17 replies
  • 3 likes

Cancelled my subscription but I'm still paying

I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not subscribed. Also, I am not able to use your chat f...

  • Visitor
  • I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not...
  • Emilia_8
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Urgent
  • 307 Views
  • 1 replies
  • 0 likes