Reset Device
Hi <br><br>I need to reset my device pls<br><br>- Henrylui911<br><br>Thanks
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Hi <br><br>I need to reset my device pls<br><br>- Henrylui911<br><br>Thanks
Casual Listener
Hi <br><br>I need to reset my device pls<br><br>- Henrylui911<br><br>Thanks
Peter__
Community Legend
359 Views
2 replies
0 likes
Hi, I'm off on holiday and would like to use the Premium service where you can download your playlists to your phone and play them without needing the internet. But after I come back, I'm like to go back to unlimited. Can I upgrade to premium for one...
Newbie
...ut after I come back, I'm like to go back to unlimited. Can I upgrade to premium for one month and then go back to unlimited? Joe
Taylor
Community Legend
379 Views
1 replies
0 likes
I've been paying for spotify premium since around March. This morning when I tried to listen to music on my iPhone I got a notice that I was no longer subscribed to premium. If this could be remedied I would greatly appreciate it. Craig
Casual Listener
I've been paying for spotify premium since around March. This morning when I tried to listen to music on my iPhone I got a notice that I was no longer subscribed to premium. If this could be remedied...
Peter__
Community Legend
1017 Views
5 replies
0 likes
Hello, A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows that I am not signed up for Unlimited, even though immdiately ...
Casual Listener
Hello, A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site s...
tjlongo
Casual Listener
379 Views
2 replies
0 likes
So since I can't post in the bug section and there is really no way to submit a big to Spotify using the contact form, I will just post it here.When using PayPal to fund a Spotify account, if the account linked to PayPal has no money in it, the spoti...
Casual Listener
So since I can't post in the bug section and there is really no way to submit a big to Spotify using the contact form, I will just post it here. When using PayPal to fund a Spotify account, if the...
ChristianTW
Casual Listener
746 Views
2 replies
0 likes
Hello everyone, I've been a Unlimited ($5 a month subscription) user on Spotify for over 6 months now because I never needed any of the additional features that Premium offered besides the streaming. So today I log in to listen to some music and ever...
Casual Listener
Hello everyone, I've been a Unlimited ($5 a month subscription) user on Spotify for over 6 months now because I never needed any of the additional features that Premium offered besides the streaming....
Sam
Spotify
868 Views
3 replies
0 likes
Hey guysI'm new to spotify and decided to DL it to my iPhone with the 2 day free trial. When the trial ends will I automatically be charged for my account or will it turn into a free one? Please help!! Emily
Newbie
Hey guys I'm new to spotify and decided to DL it to my iPhone with the 2 day free trial. When the trial ends will I automatically be charged for my account or will it turn into a free one? P...
Liam
Community Legend
548 Views
1 replies
0 likes
I've accidently change my Premium account to unlimited, now I can't seem to chnage it back. Can anyone help please.
Newbie
I've accidently change my Premium account to unlimited, now I can't seem to chnage it back. Can anyone help please.
Peter__
Community Legend
313 Views
1 replies
0 likes
Hi, I have published playlists on my account that has 4, 5, 7 and 15 followers but my 'top playlists' on my spotify profile only shows some of these. One of my playlists with 4 followers isn't showing and the one with 15 isn't either. Instead two pla...
Regular
Hi, I have published playlists on my account that has 4, 5, 7 and 15 followers but my 'top playlists' on my spotify profile only shows some of these. One of my playlists with 4 followers i...
sanderbrostrom
Regular
859 Views
7 replies
0 likes
Hi. Ive got a unlimited gift card but my PIN are unreadable. What can i do?
Visitor
Hi. Ive got a unlimited gift card but my PIN are unreadable. What can i do?
Taylor
Community Legend
321 Views
1 replies
0 likes
i have had the 48 hour trial and it says 'spotify premium trial ended' but it still works as if it hadnt ended? I can still search and play music! Im scared my money is being taken somehow please help
Regular
i have had the 48 hour trial and it says 'spotify premium trial ended' but it still works as if it hadnt ended? I can still search and play music! Im scared my money is being taken somehow please help
Adam
Roadie
932 Views
8 replies
0 likes
why am i still gettings ads with my music? thought the £4.99 was so you didnt have ANY ads ?
Music Fan
why am i still gettings ads with my music? thought the £4.99 was so you didnt have ANY ads ?
Adam
Roadie
632 Views
5 replies
0 likes
I will now uninstall your program.
Newbie
I will now uninstall your program.
Peter__
Community Legend
378 Views
1 replies
0 likes
Hi, I seem to be converted back to a basic package when I pay for unlimited. This needs to be fixed, How?
Newbie
Hi, I seem to be converted back to a basic package when I pay for unlimited. This needs to be fixed, How?
Peter__
Community Legend
297 Views
1 replies
0 likes
Hi guys. I got a e-card gift code for 12 months and at the moment i'm still using unlimited (16 days left) , can i transfer these 16 days in to 8 days without paying monthly to activate the code? If no , can i activate the code when the account is sp...
Casual Listener
Hi guys. I got a e-card gift code for 12 months and at the moment i'm still using unlimited (16 days left) , can i transfer these 16 days in to 8 days without paying monthly to activate t...
Wptm
Casual Listener
1923 Views
5 replies
0 likes
Hi - Been listening to an album by Meat Loaf called "3 Bats Live" The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can import it" All the other tracks are fine so not sure why t...
Music Fan
Hi - Been listening to an album by Meat Loaf called "3 Bats Live" The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can i...
jdk147
Music Fan
4913 Views
7 replies
0 likes
I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. However the same CC is used. How do I separate the ...
Newbie
I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. ...
Joe
Community Legend
460 Views
1 replies
0 likes
Why is it that my hours go down when I'm not even listening to music.
Newbie
Why is it that my hours go down when I'm not even listening to music.
Taylor
Community Legend
406 Views
1 replies
0 likes
Hi there I created a Spotify account back in 2009 with the password hemerada - this has a £5 subscription (Unlimited) attached to it. However I also have an account created via my Facebook profile with the username ric_hem@hotmail.com - this has a £1...
Newbie
Hi there I created a Spotify account back in 2009 with the password hemerada - this has a £5 subscription (Unlimited) attached to it. However I also have an account created v...
Peter__
Community Legend
403 Views
2 replies
0 likes
Hello, My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log out my old iPhone?
Newbie
Hello, My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log ou...
Taylor
Community Legend
625 Views
1 replies
0 likes